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How much do american customer care jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for american customer care in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an American Customer Care?

An American Customer Care job typically involves assisting customers with inquiries, resolving issues, and providing support for a company's products or services. Employees in this role may communicate with customers through phone, email, or chat while ensuring a high level of customer satisfaction. Strong communication skills, patience, and problem-solving abilities are essential for success in this position.

What does an American Customer Care do?

A typical day in American Customer Care involves responding to customer inquiries via phone, email, or chat, addressing product-related questions, troubleshooting issues, and processing orders or returns. You will be expected to handle a variety of cases, sometimes under time constraints, while documenting interactions in company systems. Team members often collaborate with supervisors and other departments to resolve complex issues and ensure customer satisfaction. Regular training and team meetings are also common to keep staff updated on products, services, and best practices.

What are the key skills and qualifications needed to thrive in American Customer Care?

To thrive in American Customer Care, you need strong communication abilities, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required. Patience, problem-solving, and a positive attitude are standout soft skills in this position. These skills are vital for building customer trust, efficiently resolving issues, and maintaining a high standard of service.

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American Customer Care jobs near you
Infographic showing various American Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Advocate

Zenith American Solutions

Alameda, CA • On-site

$21.48/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Zenith American Solutions rating

8.6

Company rating: 8.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

57th of 495 rated business services

Job description

Title: Customer Care Advocate Department: Customer Care
Union: Teamsters 853 Grade: 3
FLSA: Non-exempt Hours per week: 40
Position Summary
The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
  • Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
  • Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
  • Updates files, including documenting system notes of conversations or action taken.
  • Performs tasks associated with the administration of retirement and health and welfare benefits such as;
    • Processing and/or sending mailers or required forms as requested by members.
    • Processing and/or sending correspondence related to member or claims status.
    • Processing enrollments and updating member information in applicable system(s).
    • Distributing communications related to regulatory requirements.
  • Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request.
  • Researches and resolves complex and technical issues and irregularities.
  • Performs other duties as assigned.
Minimum Qualifications
  • High school diploma or GED.
  • Six months of experience working in customer service, third-party administrator processing, or benefits administration.
  • Strong work ethic and team player mentality.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Solid organization skills with strong detail orientation and listening skills.
  • Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
  • Proficient computer skills including MS Office tools and applications.
Preferred Qualifications
  • Call center experience in benefits claims, billing, or eligibility.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.
Please note that in compliance with certain state law, we are displaying salary. This rate is intended for hires into this location.
Compensation: $21.48/hr
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

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