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$39K

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$99.5K

How much do american auto shield jobs pay per year?

As of Aug 26, 2026, the average yearly pay for american auto shield in the United States is $67,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $76,000.00 per year, depending on experience, location, and employer.

What is an American Auto Shield?

An American Auto Shield job typically involves working for a company that provides vehicle service contracts and extended warranty administration. Employees may work in customer service, claims processing, sales, or administrative roles, helping customers understand and manage their coverage. The company focuses on vehicle protection plans and works with dealerships, repair facilities, and policyholders to facilitate claims and services. Positions often require knowledge of automotive repairs, customer service skills, and attention to detail.

What are the key skills and qualifications needed to thrive in the American Auto Shield position, and why are they important?

To thrive at American Auto Shield in roles such as claims specialist or customer service representative, a strong background in automotive knowledge, insurance practices, and claims processing is essential, often supported by experience in related industries. Familiarity with claims management software, CRM tools, and industry certifications (such as Adjuster License) is highly advantageous. Exemplary communication, problem-solving, and negotiation skills, along with attention to detail, help professionals stand out. These competencies ensure efficient, accurate processing of claims and deliver outstanding service to clients navigating vehicle protection plans.

What is a typical workday like for someone at American Auto Shield in a claims or customer service role?

A typical day for a claims or customer service professional at American Auto Shield involves reviewing service requests, verifying coverage, communicating with customers and repair shops, and guiding clients through the claim process. You’ll handle multiple cases simultaneously, resolve questions about vehicle protection plans, and document each interaction in the company’s systems. The work environment is fast-paced and team-oriented, with collaboration between fellow claims specialists, supervisors, and other departments to ensure prompt and fair resolutions. Employees often participate in ongoing training to stay current with industry standards and company procedures, offering clear opportunities for career development and advancement within the organization.

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What states have the most American Auto Shield jobs?

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What job categories do people searching American Auto Shield jobs look for?

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American Auto Shield jobs near you
Infographic showing various American Auto Shield job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 12% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $67,979 per year, or $32.7 per hour.

Auto Insurance Claims Manager

Mount Prospect, IL • On-site

AMERICAN FREEDOM INSURANCE
Insurance Services • 51 - 200 employees
Learn more about AMERICAN FREEDOM INSURANCEexternal

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description:

Auto Insurance Claims Manager

Location: Mount Prospect, IL (Hybrid preferred, remote available)


About AFIC: American Freedom Insurance Company (AFIC) is a fast-growing, A+ Superior-rated nonstandard auto insurer operating in Illinois, Indiana, Pennsylvania, Tennessee, Texas, and licensed in Ohio. We are committed to excellence, customer care, and empowering employees to thrive.


What You'll Be Doing: As our Claims Manager, you will lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service. Experience handling Private Passenger Auto claims in Indiana and Pennsylvania a plus, but not required.

  • Lead & Empower Your Team: Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently.
  • Optimize Processes: Develop strategies to reduce loss costs and ensure efficient claim processing
  • Drive Performance: Set and measure performance indicators to ensure accountability and team success.
  • Regulatory Excellence: Monitor and ensure regulatory compliance and minimize complaints.
  • Hands-On Claims Management: Oversee, evaluate, and authorize claims, keeping high priority cases closely monitored.
  • Guidance & Training: Coach adjusters to meet or exceed service objectives and regulatory standards.
  • Negotiation & Resolution: Negotiate claims, achieve favorable outcomes, and minimize expenses.
  • Build Relationships: Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
  • Continuous Improvement: Identify opportunities to improve processes and ensure operational excellence.
Requirements:
  • Bachelor’s degree or higher
  • Minimum 3 years of relevant claims management experience
  • IN and/or PA experience desired, IL, TN, or TX experience a plus
  • Nonstandard auto insurance experience beneficial
  • Strong customer service skills and fast-track claim processing expertise
  • Skilled at negotiating with attorneys and pro se litigants
  • Exceptional written and verbal communication skills
  • Proficient with technology and coverage/liability analysis
  • High level of responsibility, problem-solving, and organizational skills
  • Bilingual Spanish preferred


Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

  • Competitive Salary: Rewarding your expertise and experience
  • Financial Security: 401K with up to a 6% company match
  • Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
  • Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
  • Work-Life Balance: Monday-Friday, 8 am-5 pm CST
  • Holidays: At Least 6 Paid Holidays
  • Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
  • Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
  • Employee Recognition: We celebrate work milestones to show appreciation for your contributions
  • Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
  • Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more