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The Administrator On Call (AOC) serves as the designated administrative lead for Mobile Crisis Intervention and provides operational support, guidance, and decision-making across all positions and shifts. The AOC works as part of a multidisciplinary team to ensure safe, timely, coordinated services for individuals experiencing an acute psychiatric or behavioral health crisis. This position supports program operations, staff coordination, clinical consultation, escalation needs, and continuity of care in conjunction with the Mobile Crisis Intervention Program Director and agency leadership.

SCHEDULE: MONDAY-FRIDAY 3:00PM-11:00PM / HYRBID POSITION - MIX OF IN PERSON/REMOTE

SHIFT DIFFERENTIALS: MONDAY-FRIDAY 2ND SHIFT + $1.50/HOUR
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

The following responsibilities are not meant to be all inclusive and may be adjusted to meet the agency’s needs.

Administrator On Call Duties for All Positions

• Serve as the administrative point of contact for Mobile Crisis Intervention across all positions and shifts
• Provide direction, support, and consultation to clinicians, support staff, supervisors, and other team members as needed
• Coordinate staffing coverage, workflow, and assignment priorities based on program activity and client need
• Support telephone screenings, consultations, intake processes, and disposition planning as program needs require
• Ensure that health care coverage, documentation, required forms, and program procedures are completed in accordance with agency expectations
• Assist with coordination of evaluations, follow-up assignments, outreach activity, and clinical supports
• Process case dispositions with staff and involve the doctor on call, child doctor on call, program director, or leadership as needed
• Provide clinical, operational, or administrative supervision within scope of role and program expectations
• Respond to urgent operational issues, staffing concerns, safety matters, and escalation needs in a timely and professional manner
• Collect, review, and communicate data or statistical information as needed to support program operations
• Meet regularly with the Program Director and leadership to review program needs, trends, staffing concerns, and quality improvement opportunities
• Maintain an orderly, safe, and professional working environment
• Participate in scheduled supervision, staff meetings, staff development, and required training activities

Administrative Oversight and Staff Support Duties

• Work in conjunction with the Mobile Crisis Intervention Program Director and leadership to support consistent operations across all positions through the following:
• Support onboarding, orientation, and ongoing training needs for staff in all applicable roles
• Ensure staff are aware of current program expectations, workflows, documentation requirements, and escalation procedures
• Provide guidance to staff regarding administrative procedures, crisis response expectations, and role-specific responsibilities
• Assist with interviews, staffing recommendations, and workforce planning when requested
• Consult with managers, supervisors, clinicians, support staff, and leadership to promote coordinated service delivery
• Review program trends, staff needs, and operational challenges and recommend improvements
• Communicate updates, resources, and procedural changes to staff as directed
• Promote consistency, accountability, and compliance with agency policies and program standards
• Provide feedback regarding staff training progress, workflow effectiveness, and continuing learning needs when appropriate
• Other duties as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Due to the nature of the work and client needs, the Administrator On Call may, at times, need to work beyond a forty hour work week. This description applies to all positions and all shifts, including day, evening, overnight, weekend, holiday, and emergency coverage as assigned.

All 24 hour programs are considered essential staff.  Essential staff is defined as personnel who are expected to report to work as scheduled on holidays and during any emergency situation and/or agency closing (i.e. inclement weather) to ensure the ongoing operations of the program.  Additionally, essential staff may be required to remain on shift or work an additional shift until relief staff is available. 

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Required Education and Experience
The person holding this position must possess a Master’s degree in Mental Health Counseling, Social Work, Psychology, or related field. Must be licensed (LMHC, LICSW, LMFT, or equivalent). The individual must have demonstrated leadership, crisis response, administrative oversight, and supervisory experience sufficient to support all positions and shifts within Mobile Crisis Intervention.

Cultural Competency Qualifications: 

• Awareness of personal attitudes, beliefs, biases, and assumptions about others 
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity 
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way 
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own 
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency 

Benefits:

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.