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Amazon Seller Support Remote Jobs (NOW HIRING)

Directive

Shopping (feed-driven Google and Bing) and Marketplace (Amazon Seller Central, Vendor Central, and ... Benefits to Support the Whole Person: * Mental - Access to certified therapists through Spring ...

Directive

Shopping (feed-driven Google and Bing) and Marketplace (Amazon Seller Central, Vendor Central, and ... Benefits to Support the Whole Person: * Mental - Access to certified therapists through Spring ...

Accounting Elements

E-Commerce Bookkeeper

... sales platforms like Shopify. This is a remote W-2 position for someone who lives and works in the ... Xero, A2X, Amazon Seller Central, Shopify, Stripe, PayPal, Cin7 Core/DEAR, and other cloud ...

FreeUp

Remote Amazon Expert

Saint Petersburg, FL · On-site +1

Daily remote Amazon job opportunities * Set your own hourly freelance rates (or fixed-rate projects ... A dedicated internal team who is here to support you and help you succeed! Amazon Specialist ...

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All JobsAmazon Seller Support JobsAmazon Seller Support Remote Jobs

Amazon Seller Support Remote information

See salary details

$39.5K

$90.7K

$166.5K

How much do amazon seller support remote jobs pay per year?

As of Jul 24, 2026, the average yearly pay for amazon seller support remote in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What does an Amazon Seller Support Remote employee do?

An Amazon Seller Support Remote employee assists third-party sellers on the Amazon platform by providing support through phone, chat, or email. Their responsibilities include resolving technical issues, answering policy questions, guiding sellers on how to list products, and helping with account management. They work remotely, which allows them to assist sellers from anywhere, using Amazon’s systems and resources. Seller Support employees are crucial in ensuring a smooth experience for sellers, helping them navigate the platform and maintain compliance with Amazon’s policies.

What are some common challenges faced by Amazon Seller Support Remote specialists, and how are they addressed?

Amazon Seller Support Remote specialists often encounter challenges such as resolving complex seller issues, managing high ticket volumes, and navigating evolving platform policies. To address these, specialists receive ongoing training, access to internal resources, and support from team leads. Collaboration with other support teams and clear communication with sellers are essential for resolving cases efficiently. Developing strong problem-solving and multitasking skills can help specialists thrive in this dynamic role.

What are the key skills and qualifications needed to thrive as an Amazon Seller Support Remote specialist, and why are they important?

To thrive as an Amazon Seller Support Remote specialist, you need strong problem-solving abilities, customer service expertise, and a good understanding of Amazon’s seller policies, often supported by experience in e-commerce or customer support roles. Familiarity with CRM systems, Amazon Seller Central, ticketing platforms, and sometimes proficiency in multiple languages are typically required. Excellent communication, patience, and the ability to manage stressful situations help individuals stand out in this customer-facing role. These skills ensure timely and effective resolution of seller issues, leading to improved satisfaction and smooth marketplace operations.

What is the difference between Amazon Seller Support Remote vs Amazon Customer Service Representative?

AspectAmazon Seller Support RemoteAmazon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with Amazon seller platformHigh school diploma or equivalent; general customer service skills
Work EnvironmentRemote, home-based with flexible hoursRemote or on-site, depending on location; standard shifts
Employer & Industry UsageAmazon marketplace sellers; Amazon's support team

Amazon Seller Support Remote roles focus on assisting Amazon sellers with platform issues, requiring specific knowledge of seller tools. Customer Service Representatives handle general customer inquiries across various Amazon services. While both roles are remote and customer-focused, Seller Support roles demand specialized platform knowledge, whereas Customer Service roles cover broader customer issues.

More about Amazon Seller Support Remote jobs
What cities are hiring for Amazon Seller Support Remote jobs? Cities with the most Amazon Seller Support Remote job openings:
What are the most commonly searched types of Amazon Seller Support jobs? The most popular types of Amazon Seller Support jobs are:
What states have the most Amazon Seller Support Remote jobs? States with the most job openings for Amazon Seller Support Remote jobs include:
What job categories do people searching Amazon Seller Support Remote jobs look for? The top searched job categories for Amazon Seller Support Remote jobs are:
Amazon Seller Support Remote jobs near you
Infographic showing various Amazon Seller Support Remote job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Account Strategist, Commerce (Remote US)

Account Strategist, Commerce (Remote US)

Directive

On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description


Directive Consulting is the leading B2B marketing agency for companies that are optimized for metrics that don't move the business. With over a decade of expertise and 420+ B2B brands behind us, we know what real results look like. We operate through 3 divisions: Performance, Communications, and Commerce, each built to share intelligence and align on revenue. Our methodology, DiscoverabilityOS™, aligns brand and demand to guide your ICP to choose you across every decision point. Across Technology, Industrial, and Services verticals, that system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing.
At Directive, we're always looking to connect with talented people who care about work that actually counts. As we grow across all 3 divisions, we're seeking forward-thinking people who thrive in fast-paced environments, are obsessed with analytics and storytelling, and are ready to make their mark doing B2B marketing that actually means something.
Overview
The Strategist, Shopping & Marketplace owns the strategy and performance of Directive Commerce's two highest-impact practice areas: Shopping (feed-driven Google and Bing) and Marketplace (Amazon Seller Central, Vendor Central, and emerging B2B marketplaces like Shopify).
This role is built for someone who understands that B2B commerce is structurally different from DTC. High-SKU catalogs, tiered pricing, MAP enforcement, channel conflict, are not edge cases. They are the core problem.
The Strategist owns multiple client engagements in the $15K-$30K+ retainer range, directs Specialist execution, and contributes to the methodology that scales across the practice.
Role and Responsibilities
Strategic Ownership of Client Accounts
The Strategist is the strategic lead on assigned accounts. They own diagnosis, roadmap, and revenue outcomes.
  • Lead Shopping and Marketplace strategy for mid-market and enterprise B2B manufacturers and distributors
  • Diagnose channel architecture before recommending tactics: 1P vs. 3P Amazon status, distributor conflict, feed health, Google & Microsoft best practices
  • Lead Strategy Calls, Proposal Calls, and Quarterly Business Reviews
  • Translate channel performance into P&L impact for client executives (CFO, VP Ecommerce, VP Sales)

Shopping Practice Leadership
Own how feeds and Shopping campaigns work for B2B catalogs.
  • Direct feed strategy in Feedonomics or GoDataFeed (or equivalent): taxonomy, GTIN/MPN enrichment, attribute mapping, parent/child architecture, custom label usage
  • Build Shopping and Performance Max campaigns scoped to B2B buyer behavior, not consumer search patterns
  • Enforce cross-channel exclusion logic to protect distributor relationships and prevent cannibalization

Marketplace Practice Leadership
Own client outcomes on Amazon and beyond.
  • Advise on 1P (Vendor Central) vs. 3P (Seller Central) strategy and lead migrations when warranted
  • Direct Sponsored Products, Sponsored Brands, and Sponsored Display campaigns built around B2B keyword behavior, not DTC conversion logic
  • Manage Buy Box health, MAP enforcement, and pricing erosion in real time

Client Communication
You are the senior point of contact on assigned accounts.
  • Run bi-weekly client meetings, QBRs, and ad hoc strategy sessions
  • Build reporting that connects channel performance to revenue outcomes (matched cohort, cost-to-serve, revenue lift)
  • Proactively flag risks: channel conflict, feed degradation, reseller activity, Buy Box loss
  • Diagnose, don't sell. Discovery is consultative.

Methodology Contribution
You help build the Directive Commerce playbook.
  • Document repeatable frameworks from client engagements
  • Contribute to audit deliverables, sales enablement, and internal training
  • Partner with the Managing Director on the evolution of Commerce Architecture / ChannelOS

Goals
  • NSM Attainment: 100% across owned accounts
  • CSAT scores > 4.5 for owned accounts
  • Account retention rate > 90%
  • At least one documented methodology contribution per quarter

What You Offer
  • 4+ years managing paid media, with 2+ years of direct Shopping/feeds and/or Amazon experience
  • Hands-on fluency in Feedonomics (or GoDataFeed, Productsup, Channable) and Amazon Seller Central / Vendor Central
  • Working knowledge of Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP
  • Experience with B2B clients or high-SKU catalog environments
  • Experience working directly with clients and holding a role to both set strategy & execute with the support of Directors
  • Strong written and verbal communication, including comfort presenting to C-suite buyers
  • Comfort working inside a consultative sales motion and contributing to audit and proposal work

What We Offer:
  • Compensation for this role includes a competitive base salary
  • Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
    • Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
  • Benefits to Support the Whole Person:
    • Mental - Access to certified therapists through Spring Health, membership to Headspace
    • Physical - Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
    • Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
    • Financial - Traditional and Roth 401(k) with a 3% company match
    • Bonus - Annual bonus based on tenure, which scales in total amount over time
    • Annual Company-wide Retreat

Work Environment Requirements
As a remote-first company, you'll have the ability to work from your home office. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK. For global locations, you must have established and current work authorization and permanently reside in that country.
This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to recruiting@directiveconsulting.com.
Additional Information
At Directive, one of our core values is People First. We're committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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