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Amazon Problem Solver Jobs in New York, NY (NOW HIRING)

Amazon's Supply Chain is the backbone of the fastest growing e-commerce business in the world, and ... No single model can solve a problem this large. The Supply Chain Planning Optimization team is ...

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Amazon Problem Solver information

What is an Amazon Problem Solver?

Amazon Problem Solvers are associates who specialize in identifying and resolving issues that arise in Amazon fulfillment centers. Their main responsibilities include troubleshooting problems with inventory, investigating missing or damaged items, and ensuring smooth workflow processes. They work closely with other team members and management to address operational challenges quickly and efficiently, helping to maintain high standards of accuracy and productivity. This role requires strong analytical skills, attention to detail, and effective communication abilities.

What are the key skills and qualifications needed to thrive as an Amazon Problem Solver, and why are they important?

To thrive as an Amazon Problem Solver, you need strong analytical abilities, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (such as Amazon's proprietary tools), handheld scanners, and inventory tracking software is typically required. Effective communication, adaptability, and teamwork are crucial soft skills for resolving issues and coordinating with various departments. These skills and qualities ensure efficient problem resolution, minimize operational disruptions, and help maintain high productivity and safety standards in fast-paced fulfillment environments.

What are common challenges faced by Amazon Problem Solvers and how can they be managed?

Amazon Problem Solvers often encounter high-paced environments where quick thinking and attention to detail are essential. Common challenges include troubleshooting process bottlenecks, resolving inventory discrepancies, and coordinating with multiple departments to ensure workflow continuity. To manage these challenges, it's important to communicate clearly with team members, stay organized, and proactively seek support from supervisors when complex issues arise. Embracing continuous learning and leveraging Amazon's internal resources can also help Problem Solvers adapt and excel in their roles.

What is the difference between Amazon Problem Solver vs Amazon Customer Service Associate?

AspectAmazon Problem SolverAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; problem-solving skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or on-site, focused on resolving complex issuesRemote or on-site, handling customer inquiries
Employer & Industry UsageAmazon logistics, tech support, and troubleshooting teamsAmazon customer support centers and call centers
Common Search & ComparisonOften compared for troubleshooting and problem resolution rolesCompared for customer interaction and service roles

The Amazon Problem Solver typically handles complex issues requiring analytical skills, often in technical or logistics contexts, while the Amazon Customer Service Associate focuses on assisting customers with inquiries and support. Both roles are essential in Amazon's customer service ecosystem but differ in scope and responsibilities.

How to become an Amazon Problem Solver?

To become an Amazon Problem Solver, candidates typically need strong analytical and communication skills, experience in troubleshooting or customer service, and familiarity with Amazon's systems and policies. Relevant skills may include problem-solving, attention to detail, and proficiency with tools like CRM or ticketing software. A background in logistics, operations, or technical support can also be beneficial.

What does an Amazon Problem Solver do at Amazon?

An Amazon Problem Solver is responsible for resolving customer issues related to orders, deliveries, and account concerns by analyzing data and providing solutions. They often use tools like internal systems and communication platforms, working in a fast-paced environment to ensure customer satisfaction and operational efficiency.

What are the most commonly searched types of Amazon Problem Solver jobs in New York, NY?

The most popular types of Amazon Problem Solver jobs in New York, NY are:

What are popular job titles related to Amazon Problem Solver jobs in New York, NY?

For Amazon Problem Solver jobs in New York, NY, the most frequently searched job titles are:

What job categories do people searching Amazon Problem Solver jobs in New York, NY look for?

The top searched job categories for Amazon Problem Solver jobs in New York, NY are:

What cities near New York, NY are hiring for Amazon Problem Solver jobs?

Cities near New York, NY with the most Amazon Problem Solver job openings:

Infographic showing various Amazon Problem Solver job openings in New York, NY as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Senior Analyst, Ecommerce Customer Development - Amazon (Remote)

Nestle

Bridgewater, NJ • Remote

$90K - $105K/yr

Full-time

Medical, Retirement

Posted 25 days ago


Key responsibilities

  • Organize, interpret, and analyze retailer and third-party data sources related to consumer, retailer, and industry metrics to develop actionable insights for the Amazon account.

  • Own and optimize weekly Amazon reporting, provide analysis and insights for merchant meetings, and support content management and optimization for key accounts.

  • Develop standardized category review templates, assess competitive market activity, and identify risks, opportunities, and white space to inform strategic decisions.


Job description

At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestle Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

POSITION OVERVIEW:

The Senior Analyst, Ecommerce Customer Development plays a key role in building a strong partnership with Nestle Health Science's and Amazon. This role will lead to the development of actionable insights around specific programs that deliver against our Amazon customer priorities. This position is also responsible for providing direct support to Amazon, leading the analysis and reporting of Ecommerce-specific metrics, demand planning, content management, supply chain and marketing directives throughout the internal organization for the assigned categories and e-retailers.

KEY RESPONSIBILITIES:

  • Support the Customer Development/Ecommerce team and its directives by organizing and interpreting various retailer and third-party data sources related to key consumer, retailer, and industry data. Identify meaningful insights and lead the development/delivery and execution of recommendations within Amazon account.
  • Own and optimize weekly Amazon reporting and support team with analysis and insights for regularly scheduled merchant meetings.
  • Leverage data and established guidelines to deliver best-in-class merchandising recommendations at the e-retailer level.
  • Analytical foundations - develop standardized category review templates to help drive actionable insights.
  • Assess competitive market activity and provide analytics supporting strategic decisions and identifying risks/opportunities/white space to the NHS portfolio.
  • Own content management and optimizations for key accounts.
  • Produce advanced Consumer Data (Market Research, Retail Media Analysis, Digital Penetration Opportunities, etc.).
  • Assist with any research and lead projects to deliver solutions benefiting both the customer and category.
  • Work with agency partner(s) and internal teams on forecasting while communicating changes that will impact the overall supply chain.
  • Mentor and guide junior Analysts.
  • Own/Create presentations for key internal and external meetings.
  • Present necessary findings to internal and external stakeholders.
  • Proactively identify business critical trends/issues and propose actionable solutions to the appropriate teams for resolution.
  • Identify and create necessary analytical tools required to efficiently diagnose business performance .
  • Travel up to 10%
  • Additional tasks as assigned.

EXPERIENCE AND EDUCATION REQUIREMENTS:

  • Bachelor's Degree is not required but preferred.
  • At least 2 years of Consumer Packaged Goods experience is desired.
  • Amazon Vendor Central experience is strongly recommended.
  • Power BI experience strongly preferred.
  • Prior experience working with excel & PowerPoint data required.
  • Prior experience working directly with account teams preferred.

SKILLS:

  • Microsoft Office (very strong Excel/PowerPoint), IRI, Customer and Syndicated Data.
  • Understanding of Content/SEO.
  • Power BI.
  • Retailer specific data knowledge (Amazon).
  • Ability to build relationships and senior level engagement.
  • Ability to work independently and meet deadlines.
  • Must be able to multi-task and follow-up when responses are needed.
  • Problem solver with a solutions oriented mindset.
  • Must be an articulate communicator who can quickly synthesize data.
  • Must work well in a team environment and have a demonstrated ability to operate at all levels within an organization.
  • Understand the value of listening to customers, gaining insights and moving objectives forward.

The approximate pay range for this position is $90,000 to $105,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestle Careers (nestlejobs.com).

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.
 

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 413276