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Amazon Problem Solver Jobs in Chicago, IL (NOW HIRING)

Catch Co

Growth Marketing Analyst (CO)

Lombard, IL · On-site +1

Today, we help millions get outside with products sold at Walmart, Dick's Sporting Goods, Amazon ... Self directed problem solver who surfaces issues before being asked. This is not a ticket driven ...

Vevo

Account Manager

Chicago, IL · On-site

$70K - $75K/yr

Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon ... A critical thinker, always with a proactive approach (aka you're the problem solver of the team)

Vevo

Account Manager

Chicago, IL

$70K - $75K/yr

Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon ... A critical thinker, always with a proactive approach (aka you're the problem solver of the team)

Vevo

Account Manager

Chicago, IL · On-site

$70K - $75K/yr

Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon ... A critical thinker, always with a proactive approach (aka you're the problem solver of the team)

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All JobsAmazon Problem Solver JobsAmazon Problem Solver Jobs in Chicago, IL

Amazon Problem Solver information

What career is best for problem solvers?

A career as an Amazon Problem Solver involves analyzing and resolving customer issues, requiring strong problem-solving skills, attention to detail, and familiarity with company policies and tools. Such roles often demand good communication, critical thinking, and the ability to work under pressure in a fast-paced environment.

How much does a problem solver make at Amazon?

Amazon problem solvers typically earn between $15 and $25 per hour, depending on experience and location. The role often involves troubleshooting, customer service, and using problem-solving skills in a fast-paced environment.

Will Amazon pay you $28 an hour to work from home?

Amazon Problem Solvers working from home typically earn around $15 to $20 per hour, depending on experience and location. Some roles or specialized positions may offer higher pay, but $28 an hour is above the standard rate for most remote customer service or problem-solving roles at Amazon.

What are Amazon Problem Solvers?

Amazon Problem Solvers are associates who specialize in identifying and resolving issues that arise in Amazon fulfillment centers. Their main responsibilities include troubleshooting problems with inventory, investigating missing or damaged items, and ensuring smooth workflow processes. They work closely with other team members and management to address operational challenges quickly and efficiently, helping to maintain high standards of accuracy and productivity. This role requires strong analytical skills, attention to detail, and effective communication abilities.

What are the key skills and qualifications needed to thrive as an Amazon Problem Solver, and why are they important?

To thrive as an Amazon Problem Solver, you need strong analytical abilities, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (such as Amazon's proprietary tools), handheld scanners, and inventory tracking software is typically required. Effective communication, adaptability, and teamwork are crucial soft skills for resolving issues and coordinating with various departments. These skills and qualities ensure efficient problem resolution, minimize operational disruptions, and help maintain high productivity and safety standards in fast-paced fulfillment environments.

What is the salary of problem solver in Amazon?

The salary for an Amazon Problem Solver typically ranges from $40,000 to $70,000 per year, depending on experience, location, and specific role requirements. Compensation may also include bonuses and benefits, and the role often requires problem-solving skills and familiarity with Amazon's operational tools.

What are some common challenges faced by Amazon Problem Solvers and how can they be effectively managed?

Amazon Problem Solvers often encounter high-paced environments where quick thinking and attention to detail are essential. Common challenges include troubleshooting process bottlenecks, resolving inventory discrepancies, and coordinating with multiple departments to ensure workflow continuity. To manage these challenges, it's important to communicate clearly with team members, stay organized, and proactively seek support from supervisors when complex issues arise. Embracing continuous learning and leveraging Amazon's internal resources can also help Problem Solvers adapt and excel in their roles.

What is the difference between Amazon Problem Solver vs Amazon Customer Service Associate?

AspectAmazon Problem SolverAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; problem-solving skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or on-site, focused on resolving complex issuesRemote or on-site, handling customer inquiries
Employer & Industry UsageAmazon logistics, tech support, and troubleshooting teamsAmazon customer support centers and call centers
Common Search & ComparisonOften compared for troubleshooting and problem resolution rolesCompared for customer interaction and service roles

The Amazon Problem Solver typically handles complex issues requiring analytical skills, often in technical or logistics contexts, while the Amazon Customer Service Associate focuses on assisting customers with inquiries and support. Both roles are essential in Amazon's customer service ecosystem but differ in scope and responsibilities.

What are the most commonly searched types of Amazon Problem Solver jobs in Chicago, IL? The most popular types of Amazon Problem Solver jobs in Chicago, IL are:
What are popular job titles related to Amazon Problem Solver jobs in Chicago, IL? For Amazon Problem Solver jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Amazon Problem Solver jobs in Chicago, IL look for? The top searched job categories for Amazon Problem Solver jobs in Chicago, IL are:
Amazon Problem Solver jobs near you
Infographic showing various Amazon Problem Solver job openings in Chicago, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 88% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.
Customer Success Specialist I

Customer Success Specialist I

Vail Systems Inc.

Chicago, IL

$58K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Who You Are

You are a technically curious, customer-focused problem solver who enjoys working in enterprise customer support within a telecommunications and platform operations environment. You thrive in a fast-paced setting, can manage multiple priorities at once, and take pride in delivering excellent service while solving technical issues.
As a Customer Success Specialist I, you will serve as the primary technical point of contact for a portfolio of enterprise customers using Vail's Routing and Call Control (RACC) platform. You will support customers throughout their lifecycle by troubleshooting technical issues, monitoring customer traffic and platform health, maintaining strong customer relationships, and working with internal engineering and product teams to help ensure long-term customer success.

What You'll Do
  • Serve as the primary day-to-day technical contact for assigned customer accounts utilizing the RACC platform
  • Build and maintain strong customer relationships through proactive outreach, regular communication, and ongoing support
  • Review monitoring pages and system dashboards throughout the day to identify, investigate, and resolve customer-impacting issues
  • Troubleshoot call routing, provisioning, and platform issues using SIP call logs, call detail records (CDRs), and internal monitoring/reporting tools
  • Work closely with software developers, network/operations engineers, project managers, and business analysts to resolve customer issues
  • Document troubleshooting steps, technical findings, customer environments, and operational procedures in internal knowledge bases such as Confluence/Jira
  • Support onboarding and provisioning efforts by attending implementation meetings, tracking progress, and assisting with technical readiness activities
  • Manage inbound customer communications through email, ticketing systems, and phone while meeting internal response expectations
  • Participate in team meetings to provide customer/project updates, escalate blockers, and align on weekly priorities
  • Provide after-hours support as needed for emergency customer-impacting incidents
  • Identify opportunities for process improvements, documentation updates, and operational efficiencies across the team
Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all the qualifications.
  • Bachelor's degree in Business, Telecommunications, Computer Science, Information Technology, or related field, or equivalent practical experience is required
  • 1+ year of experience in technical support, technical customer success, implementation, IT support, or another customer-facing technical role is required
  • Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues are required
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences, are required
  • Strong organizational and time management skills, with the ability to manage multiple priorities effectively, are required
  • Able to learn complex technical platforms and internal systems quickly is required
  • Proficiency with Microsoft Office Suite and general business software tools is required
  • Experience in telecommunications, VoIP, SIP, call routing, or contact center technologies is preferred
  • Familiarity with SIP call flows, SIP logs, call detail records (CDRs), or telecom troubleshooting tools is preferred
  • Experience using Jira, Confluence, or similar documentation/ticketing platforms is preferred
  • Experience supporting enterprise/B2B customers in a SaaS, telecom, or technical services environment is preferred
  • Exposure to cloud contact center platforms such as Genesys, Five9, Amazon Connect, Twilio, or similar technologies is preferred
$58,000 - $65,000 a year

The base salary range provided is determined by market data matched to the job description and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided. 

Who We Are
At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times, when someone calls a customer support hotline, Vail is routing or interacting with that call.
 
We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. 
 
We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:
  • Multiple medical, dental, and vision plan options 
  • Company-paid life insurance, short and long-term disability 
  • 401(k) savings plan with company match (50% on first 6% of employee contribution) 
  • 35 days total annual PTO 
  • Annual Bonus Program  
  • Paid maternity and paternity leave 
  • Relocation allowance 
  • Employee referral bonus 
  • Gym membership 
  • Technical and Professional Development stipend
 
We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts. 
 
Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees with the flexibility to collaborate with team members based on business needs. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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