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Amazon Problem Solver Jobs in Chicago, IL (NOW HIRING)

Vevo

Account Manager

Chicago, IL

$70K/yr

Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon ... A critical thinker, always with a proactive approach (aka you're the problem solver of the team)

Vevo

Account Manager

Chicago, IL

$70K - $75K/yr

Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon ... A critical thinker, always with a proactive approach (aka you're the problem solver of the team)

Vevo

Account Manager

Chicago, IL · On-site

$70K - $75K/yr

Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon ... A critical thinker, always with a proactive approach (aka you're the problem solver of the team)

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All JobsAmazon Problem Solver JobsAmazon Problem Solver Jobs in Chicago, IL

Amazon Problem Solver information

How to become a problem solver at Amazon?

To become a problem solver at Amazon, candidates should demonstrate strong analytical skills, problem-solving ability, and familiarity with Amazon's leadership principles. Relevant experience in operations, data analysis, or customer service, along with proficiency in tools like Excel or SQL, can improve chances. A background in logistics, technology, or process improvement is also beneficial.

What are Amazon Problem Solvers?

Amazon Problem Solvers are associates who specialize in identifying and resolving issues that arise in Amazon fulfillment centers. Their main responsibilities include troubleshooting problems with inventory, investigating missing or damaged items, and ensuring smooth workflow processes. They work closely with other team members and management to address operational challenges quickly and efficiently, helping to maintain high standards of accuracy and productivity. This role requires strong analytical skills, attention to detail, and effective communication abilities.

What are the key skills and qualifications needed to thrive as an Amazon Problem Solver, and why are they important?

To thrive as an Amazon Problem Solver, you need strong analytical abilities, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (such as Amazon's proprietary tools), handheld scanners, and inventory tracking software is typically required. Effective communication, adaptability, and teamwork are crucial soft skills for resolving issues and coordinating with various departments. These skills and qualities ensure efficient problem resolution, minimize operational disruptions, and help maintain high productivity and safety standards in fast-paced fulfillment environments.

How much do problem solvers make at Amazon?

Problem solvers at Amazon, such as operations or troubleshooting roles, typically earn between $15 and $25 per hour, depending on experience and location. Salaries can vary based on the specific role, level, and whether the position is full-time or part-time, with some roles offering additional benefits and performance incentives.

What is the salary of problem solver in Amazon?

The salary for an Amazon Problem Solver typically ranges from $40,000 to $70,000 per year, depending on experience, location, and specific role requirements. Compensation may also include bonuses and benefits, and the role often requires problem-solving skills and familiarity with Amazon's operational tools.

What are some common challenges faced by Amazon Problem Solvers and how can they be effectively managed?

Amazon Problem Solvers often encounter high-paced environments where quick thinking and attention to detail are essential. Common challenges include troubleshooting process bottlenecks, resolving inventory discrepancies, and coordinating with multiple departments to ensure workflow continuity. To manage these challenges, it's important to communicate clearly with team members, stay organized, and proactively seek support from supervisors when complex issues arise. Embracing continuous learning and leveraging Amazon's internal resources can also help Problem Solvers adapt and excel in their roles.

What is the difference between Amazon Problem Solver vs Amazon Customer Service Associate?

AspectAmazon Problem SolverAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; problem-solving skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or on-site, focused on resolving complex issuesRemote or on-site, handling customer inquiries
Employer & Industry UsageAmazon logistics, tech support, and troubleshooting teamsAmazon customer support centers and call centers
Common Search & ComparisonOften compared for troubleshooting and problem resolution rolesCompared for customer interaction and service roles

The Amazon Problem Solver typically handles complex issues requiring analytical skills, often in technical or logistics contexts, while the Amazon Customer Service Associate focuses on assisting customers with inquiries and support. Both roles are essential in Amazon's customer service ecosystem but differ in scope and responsibilities.

What does a problem solver do in Amazon?

An Amazon problem solver identifies and resolves issues related to order processing, logistics, and customer service by analyzing data and applying troubleshooting skills. They often use tools like internal software systems and work in fast-paced environments to ensure smooth operations and customer satisfaction.
What are the most commonly searched types of Amazon Problem Solver jobs in Chicago, IL? The most popular types of Amazon Problem Solver jobs in Chicago, IL are:
What are popular job titles related to Amazon Problem Solver jobs in Chicago, IL? For Amazon Problem Solver jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Amazon Problem Solver jobs in Chicago, IL look for? The top searched job categories for Amazon Problem Solver jobs in Chicago, IL are:
Amazon Problem Solver jobs near you
Infographic showing various Amazon Problem Solver job openings in Chicago, IL as of June 2026, with employment types broken down into 80% Full Time, 12% Part Time, and 8% Nights. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution.
Account Manager

Account Manager

Vevo

Chicago, IL

$70K/yr

Full-time

Posted 6 days ago

Job description

About Vevo:

Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers.
Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With 22 billion views across television, desktop and mobile devices each month, Vevo brings music videos to the world – when, where, and how fans want them.

Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon Prime Video, VIZIO WatchFree+, Foxtel, Hulu + Live TV, Sling Freestream, and Rakuten TV.

 
About Role:
We are searching for an enthusiastic, proactive, and detail-oriented Account Manager to join our growing team! This opportunity will play an integral role in helping achieve Vevo’s company objectives, and will report directly to Vevo’s Sales Directors. It will be your responsibility to deliver the ultimate service for Vevo’s roster of advertising clients, embodying Vevo’s core mission while inside the office and at client events.
As one of Vevo’s Account Managers, you will be essential to the Sales Organization.  You will be responsible for prospecting and developing new business while partnering with Account Executives, Sales Planners and Campaign Managers to ensure world class customer service and full delivery across an entire portfolio of business. You will also work to provide industry and account intelligence to the Sales team and develop an in-depth understanding of Vevo’s premium media offering and sponsorship opportunities.  Within your first quarter, you’ll meet with all Vevo’s amazing Sales Support teams, become fully up-to-speed on your clients and their priorities, work with your Account Executive and Sales Director regarding the ins and outs of your role, and begin to prospect for new business. By the end of your first six months, you will be fully up to speed on all your clients’ needs and will become a trusting resource for both your clients and all internal departments, all while creating new revenue for the company.
 
As a member of our team, you will
  • Act as the primary point person between your clients and our internal Sales Support teams for all campaign deliverables
  • Prospect and develop your own book of business in order to meet an annual revenue goal
    Participate in strategic planning sessions to drive new business opportunities and grow relationships with existing clients
  • Manage the strategic analysis of campaigns, providing recommendations for future media plans
  • Provide actionable insight to clients and Sales with quantitative and qualitative analysis on campaign performance
  • Build deep-level client relationships by attending presentations or events
  • Stay abreast on all new and emerging industry trends to effectively communicate with internal teams and advertisers
  • Support the leadership team in responding to client requests and special projects as necessary
This describes you
  • A critical thinker, always with a proactive approach (aka you’re the problem solver of the team)
  • An entrepreneur who is hungry to build business and develop long term client relationships
  • A leader; adaptable and enthusiastic to learn and contribute
  • A multitasker with the ability prioritizing multiple projects in a fast-paced environment
  • Have experience taking fun seriously and cheering up your teammates when they need some positive encouragement--you naturally understand that work isn’t work when you love what you do
Requirements
  • 4+ years in Sales and/or Media
  • Bachelor’s degree or equivalent experience
  • Extensive experience with media planning, the digital landscape, research, trafficking tools and technology
  • Proficiency with comScore, Nielsen, Salesforce, DFP, Operative…
  • Advanced skills with Microsoft Outlook, Excel, PowerPoint, Word 
 
Interested? Great! You might like to know
  • We're a fun, energetic, and tight knit team
  • We really enjoy music and technology
  • We have excellent compensation and benefits packages
  • We offer a 401k match
  • We have premier access to music content and new releases of original media content
 
The base salary pay range for this position is: $70,000 to 75,000 per year and is determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.  This role is commission eligible.
 
Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the Salary Transparency Law.
This is a full-time position based on-site at our Chicago, IL office. Vevo currently operates in a hybrid work model and requires all employees, who have not been designated as "remote" to be in the office/studio a minimum of 3 days a week.
Vevo considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age, disability, genetic information, veteran status, or any other legally protected status under local, state, or federal law. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.