Amazon Operations Jobs in Boston, MA (NOW HIRING)

Amazon Robotics is transforming the future of fulfillment by deploying autonomous mobile robots, robotic manipulation systems, and AI-driven orchestration software across hundreds of fulfillment centers that collectively move billions of packages a year. As a Technical Product Launch Manager, you will sit at the forefront of that transformation, owning the end-to-end launch of next-generation robotics technologies directly into Amazon's live operational network. Your work will have immediate, measurable impact: the systems you launch today will reduce customer delivery times, improve associate safety, and drive operational efficiency at a scale few roles anywhere in the world can match.

The Product Launch team is the critical bridge between Amazon Robotics Engineering & Product and Amazon Operations & Maintenance during the rollout of new automation solutions that are being built in production through fast iteration. You will become a subject-matter expert in breakthrough technologies, leading engineering triages, running performance deep dives, and translating field observations into product improvements that shape the engineering roadmap. You will develop and deliver training from the associate level up to senior leadership, cultivate lasting customer relationships, and drive adoption across a network that never stops growing.

We are looking for a builder who thrives in ambiguity, leads with data, and earns trust through results. You dive deep into the details without losing sight of the bigger picture. You simplify the complex, champion your customers, and bring a doer mindset to every challenge.

If this sounds like you, we'd love to meet you.
Key job responsibilities
[Deliver Results] Lead end-to-end launch and field testing of new automation solutions; track deliverables, manage project risks, and publish status reports.
[Customer Obsession] Build deep expertise in site operations and maintenance, cultivate strong relationships with site customers, and serve as their advocate in every product decision.

[Dive Deep] Analyze performance, availability, and quality metrics during field tests; identify root causes and translate findings into prioritized product and process improvements.
[Invent and Simplify] Evaluate user roles against product requirements, manage a prioritized feature backlog, and champion the highest-impact improvements in engineering roadmap and sprint reviews.
[Deliver Results] Develop and deliver user training-from associate standard work to leadership level theory-of-operations content-including leading product teardowns to create maintenance procedures.

[Customer Obsession] Manage day-to-day field testing, secure site leadership buy-in for changes, and triage operational issues arising from NPI activities to keep launches on schedule.
A day in the life
Your morning starts with a stand-up at a fulfillment center, reviewing overnight performance data for a robotic system beta test. You spot an availability anomaly, triage with the engineering team, and identify a firmware edge case within the hour.

By mid-morning, you're facilitating hands-on training for technicians, delivering teardown procedures you authored earlier in the launch cycle.
After lunch, you shift to strategic work-drafting a product improvement proposal based on patterns from recent field tests, synthesizing data across multiple sites to make the case for a design change that could reduce maintenance time by 30%. You also join a retrospective to extract lessons learned and volunteer to lead a continuous improvement initiative that will standardize how your team captures field observations across future launches.

Late afternoon, you update launch trackers, author a status report for senior stakeholders, and plan the rollout strategy for an upcoming launch-building on what worked from past launches. No two days are identical: some weeks you're deep in strategy documents, others you're boots-on-the-ground troubleshooting. What stays constant is the impact-the systems you launch serve millions of customers, the improvements you propose shape the engineering roadmap, and the processes you refine make your entire team more effective.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1.

Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4.

401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!.