Amazon Operations Engineer Jobs in Massachusetts

Amazon Robotics is transforming the future of fulfillment by deploying autonomous mobile robots, robotic manipulation systems, and AI-driven orchestration software across hundreds of fulfillment centers that collectively move billions of packages a year. As a Technical Product Launch Manager I, you will support the end-to-end launch of next-generation robotics technologies directly into Amazon's live operational network, working under the guidance of senior product launch managers. Your work will have immediate, measurable impact: the systems you help launch will reduce customer delivery times, improve associate safety, and drive operational efficiency at a scale few roles anywhere in the world can match.
The Product Launch team is the critical bridge between Amazon Robotics Engineering & Product and Amazon Operations & Maintenance during the rollout of new automation solutions that are being built in production through fast iteration

You will develop foundational expertise in breakthrough technologies, supporting engineering triages, contributing to performance deep dives, and translating field observations into product improvements that shape the engineering roadmap. You will contribute to training development from the associate level up to senior leadership, build customer relationships, and support adoption across a network that never stops growing.
We are looking for a builder who is comfortable navigating ambiguity, leads with data, and earns trust through reliable execution. You dive deep into the details without losing sight of the bigger picture

You simplify the complex, champion your customers, and bring a doer mindset to every challenge. If this sounds like you, we'd love to meet you.
Key job responsibilities
1.[Ownership] Support end-to-end launch and field testing of new automation solutions; track deliverables, flag project risks, and contribute to status reports under guidance from senior program managers.
2.[Customer Obsession] Develop foundational expertise in site operations and maintenance, build relationships with site customers, and represent their perspective in product discussions.
3.[Dive Deep] Monitor performance, availability, and quality metrics during field tests; identify patterns and escalate root causes to engineering, contributing findings to prioritized product and process improvements.
4.[Invent and Simplify] Assist in evaluating user roles against product requirements, maintain a prioritized feature backlog, and surface high-impact improvement opportunities in engineering roadmap and sprint reviews.
5.[Deliver Results] Drive launch readiness by developing user training content, from associate standard work to leadership-level theory-of-operations material; ensure site teams are prepared to operate and sustain new automation solutions by delivering training milestones on schedule and validating completeness prior to go-live.
6.[Earn Trust] Execute day-to-day field testing tasks, support site leadership communications for changes, and triage operational issues arising from NPI activities to help keep launches on schedule.
A day in the life
Your morning starts with a stand-up at a fulfillment center, reviewing overnight performance data for a robotic system beta test. You spot an availability anomaly, flag it to the engineering team, and help triage the issue by gathering logs and testing a firmware edge case

By mid-morning, you are facilitating hands-on training for technicians, delivering teardown procedures developed by your team earlier in the launch cycle.
After lunch, you shift to tactical execution, compiling field test data from multiple sites into a summary that your senior program launch manager will use in a product improvement proposal. You document patterns that could reduce maintenance time by 30%. You also join a retrospective to capture lessons learned and take ownership of updating the team's field observation template for the next launch.
Late afternoon, you update launch trackers, draft inputs for a status report that your manager will present to senior stakeholders, and coordinate logistics for an upcoming launch milestone

No two days are identical: some weeks you are deep in data collection, others you are boots-on-the-ground troubleshooting. What stays constant is the impact. The systems you help launch serve millions of customers, the observations you surface shape the engineering roadmap, and the processes you follow and refine make your entire team more effective.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2.

Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you.

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!