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Amazon Logistics Customer Service Jobs (NOW HIRING)

Expeditors

Logistics Customer Service Agent

Romulus, MI · On-site

$15 - $20/hr

... customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a ...

Expeditors

Logistics Customer Service Agent

Romulus, MI · On-site

$15 - $20/hr

... customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a ...

Mill Wright LLC

Logistics Customer Service Rep

Hillside, NJ · On-site

$16.25 - $22/hr

... Wright Logistics is a family-owned Freight Forwarder and leading transloading warehouse providing specialized import and export services to customers throughout the US and abroad. Mill Wright ...

FNS, Inc.

Logistics Customer Service Specialist

Phoenix, AZ · On-site

$50K - $57K/yr

... logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group ...

FNS, INC

Logistics Customer Service Specialist

Phoenix, AZ · On-site

$50K - $57K/yr

... logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group ...

SFI Los Angeles

Be Seen First

Logistics Customer Service Representative

Long Beach, CA · On-site

$18 - $20/hr

Our global 3rd Party Logistics company is currently seeking a Customer Service Representative. This individual will be responsible for providing support to customer accounts, ensuring satisfaction by ...

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How much do amazon logistics customer service jobs pay per year?

As of Sep 11, 2026, the average yearly pay for amazon logistics customer service in the United States is $79,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $117,500.00 per year, depending on experience, location, and employer.

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For Amazon Logistics Customer Service jobs, the most frequently searched job titles are:

Logistics Customer Service Agent

Romulus, MI • On-site

Expeditors
See more jobs at Expeditorsexternal

$15 - $20/hr

Full-time

Medical, Life, PTO

Re-posted 11 days ago

Expeditors rating

7.9

Company rating: 7.9 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position:

The role of a Customer Service Agent is to identify and understand our customer's transportation needs.  Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information.  To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Major Duties and Responsibilities:  

  • Prepare, handle, and process documentation, including house and master air waybills, commercial documents and customs/regulatory documents
  • Update shipment information it a timely and accurate manner into our operating system
  • Timely freight dispatch to avoid disruptions in customer's supply chain  
  • Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
  • Review and monitor reports to understand individual performance, impact and opportunities for development
  • Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs 
  • Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
  • Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
  • Meet key performance indicators in support of department, branch, product and company goals
  • Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
  • Escalate problems or decisions to Management based on established guidelines and procedures when necessary
    Qualifications

    Minimum Qualifications: 

    • High School Diploma 
    • Excellent customer service skills; friendly, courteous, empathetic and helpful
    • Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
    • Strong attention to detail and organizational skills 
    • Proven desire to learn and expand knowledge base 
    • Sense of urgency around all aspects of customer service 
    • Emotional resilience, can withstand stress
    • Work effectively and productively with others 
    • Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
    • Fluent in English

    Desired Qualifications: 

    • Bachelor's degree  
    • One year of work experience in a customer service related role 

    Additional Information

    Expeditors offers excellent benefits:

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical
    • Life Insurance
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    • Growth opportunities within the company
    • Employee Referral Program Bonus

    What Expeditors employees say

    Pay

    Benefits

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