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Amazon Live Jobs in California (NOW HIRING)

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Game Designer, Amazon Game Studios

Culver City, CA · On-site

$169K/yr

Amazon Game Studios is looking for a Game Designer - we build exciting new casual and innovative ... BASIC QUALIFICATIONS - Experience in Games Industry (supporting title Development, Release, or Live ...

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Amazon Live information

What is an Amazon Live?

An Amazon Live job involves hosting or producing live-streamed shopping events on Amazon's platform to engage customers and promote products. Hosts present and demonstrate products in real time, answer audience questions, and encourage purchases. The role may also include content planning, collaborating with brands, and analyzing performance metrics. It requires strong communication skills, on-camera presence, and an understanding of e-commerce trends.

What are the key skills and qualifications needed to thrive in the Amazon Live position?

To excel as an Amazon Live host or content creator, you need strong on-camera presence, product knowledge, and an understanding of live-streaming best practices, often backed by experience in digital content creation or social media. Familiarity with live-streaming platforms, video production equipment, and Amazon's Seller Central or Influencer Program tools is highly beneficial. Excellent communication, quick thinking, and audience engagement skills help you build rapport and adapt in real time. These qualities enable successful promotion, viewer retention, and strong partnerships with brands and audiences during live sessions.

What does an Amazon Live do?

A typical day for an Amazon Live host or content creator involves planning and preparing product showcases, coordinating with brands or sales teams, and promoting upcoming live sessions across social media channels. You’ll spend time researching products, setting up video equipment, and engaging with viewers in real time during broadcasts—responding to questions, demonstrating products, and managing live interactions. After the stream, reviewing metrics, editing highlight clips, and collaborating with marketing or merchandising teams are common tasks. This dynamic work environment requires both creativity and adaptability, and offers daily variety for those passionate about digital media and e-commerce.

What are the most commonly searched types of Amazon Live jobs in California? The most popular types of Amazon Live jobs in California are:
What are popular job titles related to Amazon Live jobs in California? For Amazon Live jobs in California, the most frequently searched job titles are:
What job categories do people searching Amazon Live jobs in California look for? The top searched job categories for Amazon Live jobs in California are:
What cities in California are hiring for Amazon Live jobs? Cities in California with the most Amazon Live job openings:
Amazon Live jobs near you
Infographic showing various Amazon Live job openings in California as of August 2026, with employment types broken down into 5% Internship, 68% Full Time, and 27% Part Time. Highlights an 100% In-person job distribution.

Brand Support Program Manager, Amazon Live Self-Service

Amazon

Culver City, CA

Full-time

Posted 13 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,073 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Are you passionate about building scalable support systems that empower brand customers to be self-sufficient. Do you thrive at the intersection of customer experience, automation, and cross-functional program management. Amazon Live is looking for a Brand Support Program Manager to own and scale our global brand customer support strategy for Live Self-Service (LSS).
Amazon Live is a rapidly growing livestream shopping experience that connects brands and creators with customers in real-time

As we scale LSS into a global, self-service advertising format, we need a dedicated leader to ensure our support operations are world-class, data-driven, and increasingly automated - enabling brands to set up livestreams, troubleshoot issues, and analyze performance independently.
You will join the Amazon Live Self-Service team, responsible for transforming how we serve LSS customers at scale. This role is critical to enabling a hands-off-the-wheel support model that allows the business to grow exponentially without proportional increases in support costs. You will work cross-functionally with Engineering, Product, Content, and frontline support teams to identify customer pain points, drive automation, and influence product enhancements that unlock true customer self-sufficiency.
Key job responsibilities
- Support Operations Ownership: Own the support ticket tracker end-to-end - ensuring tickets are logged, triaged, and resolved efficiently with clear SLAs and accountability.
- Customer Pain Point Identification: Identify recurring themes from customer feedback, escalate trends to engineering and product teams through monthly reporting and real-time escalation.
- Cross-Functional Communication: Deliver professional, brand-friendly responses that translate technical issues into clear language for non-technical audiences.
- Frontline Partnership: Partner with global frontline support teams to maintain SOPs/FAQs, train on new features, and identify automation solutions.
- Automation & Tooling: Drive automation of ticketing workflows and customer support mechanisms

Partner with engineering to scope and implement efficiency-driving tools.
- Product Enhancements: Influence product roadmap prioritization toward features enabling customer self-sufficiency to reduce global support reliance.
- Knowledge Management: Maintain documentation of common issues and resolutions as a team-wide educational resource.
- Metrics & Reporting: Define and track support KPIs - ticket volume, resolution times, recurring issues, and automation impact - to drive continuous improvement.
A day in the life
ou will own the end-to-end support ticket lifecycle - triaging incoming issues, routing technical problems to engineering, and resolving non-technical inquiries independently. You'll identify patterns in customer feedback and translate them into actionable insights for product and engineering teams. You'll partner with frontline support teams to keep SOPs current, drive automation initiatives that reduce manual effort, and collaborate with product partners to prioritize features enabling customer self-sufficiency.
About the team
The Amazon Live Self-Service team is on a mission to establish LSS as a scalable creative advertising format that brands want to use

Our vision is to empower every LSS customer to be completely self-sufficient, enabling the Amazon Live team to operate hands-off-the-wheel globally. This allows the business to scale exponentially while teams focus on strategic initiatives rather than repetitive support tasks. This role directly supports our SVP goal to grow brand adoption of Amazon Live by establishing a best-in-class support experience that accelerates brands' path to investment in LSS.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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