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Amazon Hospitality Jobs (NOW HIRING)

Amazon

Area Manager , CXO

Chandler, AZ · On-site

... hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university. PREFERRED QUALIFICATIONS - Experience using data and ...

Amazon

Transportation Area Manager

Shepherdsville, KY · On-site

$61K - $82K/yr

... hospitality, healthcare, retail, and customer-facing / customer-service environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status ...

Amazon

AFE Ops Associate

Nashville, TN · On-site

Amazon Freight is seeking a highly skilled and motivated AFE Ops Associate to assist in the ... hospitality, healthcare, retail, and customer-facing / customer-service environments - Experience ...

Amazon

Area Manager ll

Hebron, KY · On-site

... hospitality, healthcare, retail, and customer-facing / customer-service environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status ...

Amazon

Sr Solutions Architect, Alexa+

Bellevue, WA

Amazon is seeking a highly motivated and experienced SA to join the Alexa team, focused on building innovative enterprise partnerships across hospitality, senior living, and healthcare. This is a ...

Amazon

Sr Solutions Architect, Alexa+

Bellevue, WA · On-site

Amazon is seeking a highly motivated and experienced SA to join the Alexa team, focused on building innovative enterprise partnerships across hospitality, senior living, and healthcare. This is a ...

Amazon

Sr Solutions Architect, Alexa+

Bellevue, WA · On-site

Amazon is seeking a highly motivated and experienced SA to join the Alexa team, focused on building innovative enterprise partnerships across hospitality, senior living, and healthcare. This is a ...

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Amazon Hospitality information

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How much do amazon hospitality jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for amazon hospitality in the United States is $13.38, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $16.35 per hour, depending on experience, location, and employer.

What is Amazon Hospitality?

Amazon Hospitality refers to Amazon's suite of services and tools designed to help hotels, resorts, and other hospitality businesses manage their operations more efficiently. These solutions may include features for guest management, inventory control, and integration with Amazon's broader ecosystem, such as Alexa for Hospitality, which enables voice-controlled guest experiences. The goal is to streamline operations, enhance the guest experience, and leverage technology for better service delivery in the hospitality industry.

What are the key skills and qualifications needed to thrive in Amazon Hospitality?

To excel in Amazon Hospitality, you need strong customer service abilities, knowledge of hospitality operations, and experience in retail or service environments, often with a relevant degree or certifications in hospitality management. Familiarity with point-of-sale (POS) systems, inventory management software, and Amazon’s proprietary platforms is typically required. Outstanding communication, teamwork, and problem-solving skills set top performers apart. These skills ensure efficient operations, enhance guest satisfaction, and support the high service standards expected in Amazon’s hospitality offerings.

What are some common challenges faced by professionals in Amazon Hospitality, and how can they be addressed?

In Amazon Hospitality roles, professionals often navigate fast-paced environments where meeting high customer service standards and adapting to new technologies are key challenges. Balancing efficiency with personalized guest experiences requires strong communication skills and flexibility. Collaboration with cross-functional teams, such as operations, logistics, and technology, is essential to ensure seamless service delivery. Professionals can address these challenges by staying proactive in learning new systems, seeking feedback, and participating in ongoing training to enhance both technical and interpersonal skills.

What is the difference between Amazon Hospitality vs Amazon Customer Service Associate?

AspectAmazon HospitalityAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; hospitality experience beneficialHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentHotels, resorts, event venues, often in guest-facing rolesCall centers, online chat, or remote support environments
Employer & Industry UsageUsed in Amazon's hospitality-related services or partnershipsCore role within Amazon's customer support operations

Amazon Hospitality roles focus on guest experience in hospitality settings, requiring hospitality knowledge. In contrast, Amazon Customer Service Associates handle customer inquiries across Amazon's platforms, often remotely. Both roles involve customer interaction but differ in environment and specific skills required.

More about Amazon Hospitality jobs

What cities are hiring for Amazon Hospitality jobs?

Cities with the most Amazon Hospitality job openings:

What are the most commonly searched types of Amazon Hospitality jobs?

The most popular types of Amazon Hospitality jobs are:

What states have the most Amazon Hospitality jobs?

States with the most job openings for Amazon Hospitality jobs include:

What job categories do people searching Amazon Hospitality jobs look for?

The top searched job categories for Amazon Hospitality jobs are:

Amazon Hospitality jobs near you
Infographic showing various Amazon Hospitality job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $27,839 per year, or $13.4 per hour.

Contact Center Engineer - Amazon Connect

Timebox Pro

Parsippany, NJ • On-site

$90K - $120K/yr

Full-time

Re-posted 3 days ago

Job description


About Us
At Timebox Pro, we’re redefining guest support with innovative cloud-first contact center solutions. As a leader in the travel and hospitality industry, we are committed to delivering exceptional customer experiences at every interaction. We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect.
Role Overview
As a Contact Center Engineer, you will play a pivotal role in designing and implementing next-gen contact center experiences leveraging Amazon Connect and the broader AWS ecosystem. You will work closely with customer support, IT, and engineering teams to deliver seamless, AI-powered guest interactions that enhance satisfaction and streamline support operations.
Key Responsibilities
• Design, implement, and optimize cloud-based contact center solutions using Amazon Connect
• Develop voice and chatbots using Amazon Lex, Lambda, and other AWS services
• Integrate Amazon Polly for text-to-speech and Amazon Comprehend for sentiment analysis
• Leverage APIs for CRM, ticketing, and internal system integrations
• Collaborate with cross-functional teams to enhance automation, routing logic, and personalization
• Implement analytics and monitoring solutions for call flows and agent performance
• Ensure reliability, scalability, and security of the contact center infrastructure
Required Qualifications
• 4–6 years of experience in building and supporting contact center applications
• Strong hands-on expertise with Amazon Connect, Lex, Lambda, and AWS core services
• Experience with Amazon Polly (TTS) and Amazon Comprehend (NLP/Sentiment analysis)
• Proficiency in REST APIs and integration with third-party systems
• Understanding of contact flow design, IVR logic, and call analytics
• Experience working in agile and cross-functional team environments
Preferred Skills
• Exposure to Amazon Bedrock and Large Language Models (LLMs) for conversational AI
• Knowledge of AI/ML-driven automation in customer support systems
• Familiarity with Conversational AI architecture and frameworks
• AWS Certifications (e.g., AWS Certified Solutions Architect, Machine Learning Specialty)
• Experience with Workforce Management (WFM) tools for contact centers (e.g., forecasting, scheduling, adherence)
• Experience with skill-based routing strategies in Amazon Connect
• Ability to configure contact attributes and design intelligent routing logic for personalized experiences
• Understanding of how to optimize agent utilization and service levels using WFM analytics
• Experience with reporting and business intelligence tools, especially Amazon QuickSight
Why Work with Us?
• Drive innovation in guest support through cutting-edge cloud technologies
• Be part of a digitally forward team in a global travel brand
• Opportunity to work with AI and automation for meaningful impact
• Collaborative, supportive, and mission-driven work culture
Apply Now!!