1

Amazon Connect Jobs in Virginia (NOW HIRING)

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... Amazon Connect, MuleSoft, AWS/Azure, external APIs). - Partner with business stakeholders, product owners, and delivery teams to translate complex business requirements into well-architected ...

Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus. * Strong expertise in backend systems for service-oriented architectures. * Experience with chatbots, voice assistants, or ...

Showing results 41-60

Amazon Connect information

See Virginia salary details

$74.9K

$143.5K

$191.8K

How much do amazon connect jobs pay per year?

As of Aug 9, 2026, the average yearly pay for amazon connect in Virginia is $143,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,900.00 and $161,100.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What is an Amazon Connect?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions. It works by routing calls and chats through a scalable platform, using features like automatic call distribution and interactive voice response, which can be customized with skills and integrations. Users typically configure workflows via a web interface and may require knowledge of AWS tools and contact center operations.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions often require skills in customer service, cloud technology, and familiarity with contact center operations, and may include roles such as support engineers, system administrators, or customer service agents.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

What are the most commonly searched types of Amazon Connect jobs in Virginia? The most popular types of Amazon Connect jobs in Virginia are:
What job categories do people searching Amazon Connect jobs in Virginia look for? The top searched job categories for Amazon Connect jobs in Virginia are:
What cities in Virginia are hiring for Amazon Connect jobs? Cities in Virginia with the most Amazon Connect job openings:
Infographic showing various Amazon Connect job openings in Virginia as of August 2026, with employment types broken down into 52% Full Time, 9% Part Time, and 39% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $143,532 per year, or $69 per hour.

Salesforce IT Architect

Maximus

VA • On-site, Remote

$69.25 - $85.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago


Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

289th of 485 rated business services


Job description

General information
Job Posting Title
Salesforce IT Architect
Date
Friday, June 26, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently seeking a Salesforce IT Architect.
This is a remote position. Because of contract obligations the chosen candidate must be a US Citizen or Green Card Holder.
Essential Duties and Responsibilities:
- Oversee the automation processes for daily activities, build activities and new feature and functionality with public and private cloud
- Interact with other team members and groups within the IT organization
- Help enforce the standards for server builds and services deployed in AWS and the private cloud by the cloud solutions teams
- Perform other duties assigned by leadership.
Job-Specific Essential Duties and Responsibilities:
- Lead the end-to-end technical architecture and design of Salesforce solutions across multiple clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Field Service Management), ensuring scalability, performance, and alignment with business objectives.
- Define and enforce enterprise architecture standards, integration patterns, and development best practices across Salesforce and adjacent platforms (e.g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs).
- Partner with business stakeholders, product owners, and delivery teams to translate complex business requirements into well-architected solutions and technical roadmaps.
- Own integration architecture, including real-time and batch integrations, data synchronization, API strategy, and event-driven patterns across enterprise systems.
- Provide technical leadership and mentorship to development teams, conducting code reviews, solution reviews, and ensuring adherence to Salesforce platform limits and governance.
- Oversee data architecture, including data modeling, data migration strategies, data quality, master data management, and security/compliance considerations.
- Evaluate and recommend Salesforce-native and third-party solutions (AppExchange or custom) to meet functional and non-functional requirements.
- Collaborate with DevOps teams to define CI/CD pipelines, release management processes, and environment strategies for Salesforce development and deployment.
- Ensure security, compliance, and identity management best practices (e.g., role hierarchy, sharing model, OAuth, SSO) are properly implemented.
- Act as a trusted advisor to leadership by providing technical guidance, risk assessments, and solution trade-offs during pre-sales, discovery, and delivery phases.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree. Additional years of relevant experience will be considered in lieu of degree.
- Must have 7 years related experience.
- 5 to 7 years of Salesforce experience performing architect roles, technical development.
- Salesforce technical architect, development, integration of contact center, ability to demonstrate Salesforce solutions.
- Salesforce Administrator, Salesforce Developer.
Preferred Skills and Qualifications:
- Salesforce certifications such as Certified Technical Architect (CTA), Application/System Architect, or multiple domain certifications (Integration, Data Architecture, Sharing & Visibility, etc.).
- Deep experience with Salesforce industry solutions (e.g., Health Cloud) and complex enterprise implementations.
- Strong background in contact center integrations (e.g., Amazon Connect, Genesys, Service Cloud Voice, CCaaS platforms).
- Experience with middleware and integration platforms such as MuleSoft, including API-led connectivity and event-driven architecture patterns.
- Familiarity with DevOps and modern delivery practices (e.g., Git-based version control, CI/CD pipelines, SFDX, DevOps Center, Copado, or Gearset).
- Knowledge of cloud ecosystems (AWS, Azure, or GCP) and how Salesforce integrates within broader enterprise cloud architectures.
- Experience designing and implementing large-scale data migrations, data governance frameworks, and master data management strategies.
- Strong understanding of security and compliance standards (e.g., HIPAA, FedRAMP, OAuth, SSO) in regulated environments.
- Excellent communication skills with the ability to influence stakeholders and present complex technical concepts to non-technical audiences.
- Experience supporting pre-sales activities, including solutioning, estimations, RFP/RFI responses, and architecture reviews.
#techjobs #veteransPage #LI-remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
151,760.00
Maximum Salary
$
200,000.00

What Maximus employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom