Amazon Connect Jobs in Michigan (NOW HIRING)

Job descriptions may display in multiple languages based on your language selection.
What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
Job Responsibilities:

• Salary: Starting at $110,000 US & CAD
• Immediate, Open Position

Magna is looking for Smart Factory Manager who will lead a team responsible for developing software to support digitizing production lines and implementing streaming machine controls.
Your Responsibilities

• Develop and implement modern smart factory solutions that connect legacy manufacturing equipment to scalable digital infrastructure.
• Design, deploy, and maintain Industrial IoT (IIoT) applications operating both on-premises and in cloud environments.
• Build and manage cloud-native infrastructure using Infrastructure as Code (IaC) methodologies, including Terraform.
• Develop and support AWS-based solutions for leveraging services such as AWS IoT, AWS Lambda, AWS Bedrock, and AgentCore for AI-driven manufacturing and operational use cases.
• Design and implement AI-enabled workflows, intelligent agents, and automation solutions to improve operational efficiency and decision-making.
• Manage software deployments, system updates, patches, and release processes across production and development environments.
• Collaborate with cross-functional teams to brainstorm, architect, and implement innovative Industry 4.0 solutions.
• Develop KPIs, dashboards, metrics, and monitoring tools to track smart factory and production performance.
• Provide detailed technical specifications for proposed solutions, including required hardware, software, cloud services, external vendors, and internal resources.
• Work with source control and CI/CD tools such as Azure DevOps and GitHub.
• Actively troubleshoot and resolve issues encountered during development, testing, deployment, and production operations.
• Participate in Agile software development processes, including sprint planning, backlog refinement, and stand-ups using tools such as Jira.
• Maintain technical documentation, architecture diagrams, operational procedures, and project artifacts using Confluence and related documentation platforms.
• Perform additional duties as assigned.
• Act with honesty and integrity and make ethical business choices in accordance with Magna's Compliance Policies and Procedures.

Who we are looking for

• Strong experience designing and implementing smart factory, Industrial IoT (IIoT), and cloud-connected manufacturing solutions.
• Experience with Infrastructure as Code (IaC) tools, particularly Terraform.
• Hands-on experience with Amazon Web Services (AWS), including cloud architecture, deployment, and operational management.
• Experience developing AI and generative AI solutions using AWS Bedrock and AgentCore.
• Proficiency in modern programming languages such as Go (Golang), TypeScript, Python, JavaScript, C#, Java, and/or C++.
• Experience developing scalable APIs, backend services, and distributed applications.
• Strong understanding of cloud-native architectures, containerization, and microservices principles.
• Experience with databases and multiple forms of data storage technologies (SQL, NoSQL, time-series, and cloud-native storage platforms).
• Good understanding of IoT architectures, cybersecurity principles, and communication protocols such as MQTT.
• Experience with DevOps practices, CI/CD pipelines, source control systems, and automated deployment strategies.
• Knowledge of Agile and traditional project management methodologies including Agile/Scrum and Waterfall.
• Experience using Agile collaboration and tracking tools such as Jira.
• Experience maintaining technical and operational documentation using Confluence or similar platforms.
• Understanding statistical analysis and manufacturing performance metrics.

Your preferred qualifications

• Experience with capability studies such as CPK, Gage R, and Gage R&R is considered an asset.

What we offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
In addition, we offer you the following site benefits:
An overview of our benefits will be discussed during the recruitment process.
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire based on experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Corporate