ZipRecruiter

Log In

1

Amazon Connect Ivr Jobs (NOW HIRING)

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies. * Configure routing profiles, queues, callbacks, emergency messaging, and business hours ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies. * Configure routing profiles, queues, callbacks, emergency messaging, and business hours ...

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

Experience with Amazon Connect, Lex, Lambdas, DevOps, RDS, Kinesis Data, S3, Cloud formation, CI/CD, Node.js. * 3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience

previous pagenext page

Showing results 21-40

All JobsAmazon Connect Ivr Jobs

Amazon Connect Ivr information

What is Amazon Connect IVR?

Amazon Connect IVR (Interactive Voice Response) is a feature within Amazon Connect, Amazon's cloud-based contact center service, that allows businesses to automate customer interactions using voice menus. With IVR, customers can interact with a phone system through voice or keypad responses to quickly get information, route calls, or complete transactions without speaking to a live agent. This helps improve efficiency, reduce wait times, and provide a better customer experience. Amazon Connect IVR can be customized and integrated with other AWS services to create advanced, personalized call flows.

What are some common challenges faced when implementing and managing Amazon Connect IVR workflows?

One common challenge is designing intuitive IVR flows that efficiently route customers without causing frustration or confusion. Integrating Amazon Connect IVR with existing databases and third-party systems can also be complex, often requiring close collaboration with IT and development teams. Additionally, maintaining up-to-date call flows as business requirements evolve demands ongoing coordination with stakeholders. Regular testing and analytics reviews are essential to ensure the IVR system meets customer needs and operates smoothly.

What are the key skills and qualifications needed to thrive as an Amazon Connect IVR specialist, and why are they important?

To thrive as an Amazon Connect IVR Specialist, you need expertise in cloud telephony, IVR design, and a strong understanding of Amazon Web Services (AWS), often supported by relevant certifications like AWS Certified Solutions Architect. Familiarity with tools such as Amazon Connect, Lambda, Lex, and integration with CRM systems is typically required. Excellent problem-solving, communication, and project management skills help professionals collaborate effectively with stakeholders and deliver user-friendly solutions. These skills ensure efficient implementation of IVR systems that enhance customer experience and streamline business operations.

What is the difference between Amazon Connect Ivr vs Customer Service Representative?

AspectAmazon Connect IvrCustomer Service Representative
Primary RoleDesigns and manages automated call routing systemsHandles customer inquiries and provides support
Required SkillsKnowledge of telephony systems, scripting, cloud servicesCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, cloud platforms, remote setupCall centers, customer support centers
CertificationsCloud certifications, telephony knowledgeCustomer service certifications, communication skills

Amazon Connect Ivr specialists focus on creating and maintaining automated call systems, while Customer Service Representatives handle direct customer interactions. Both roles are essential in call center operations but differ in technical versus customer-facing responsibilities.

What are popular job titles related to Amazon Connect Ivr jobs?

For Amazon Connect Ivr jobs, the most frequently searched job titles are:

Infographic showing various Amazon Connect Ivr job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution.

Solutions Architect - Amazon Connect

Lynnwood, WA • Remote

Globenet Consulting Corp
See more jobs at Globenet Consulting Corpexternal

$70 - $100/hr

Full-time

Re-posted 27 days ago

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
  •  Architect and implement Amazon Connect contact center solutions end-to-end 
  •  Design and configure contact center capabilities, including: 
    •  Contact flows (IVR, routing, self-service) 
    •  Queues, routing profiles, and agent experiences 
  •  Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness 
  •  Integrate Amazon Connect with: 
    •  AWS services (Lambda, S3, DynamoDB, API Gateway) 
    •  CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) 
  •  Enable omnichannel experiences (voice, chat, tasks) 
  •  Implement analytics and insights using Amazon Connect Contact Lens
  •  Provide guidance on best practices for scalability, reliability, security, and cost optimization 
  •  Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals 
Required Qualifications
  •  5+ years in solutions architecture and/or contact center technologies 
  •  Proven hands-on experience implementing Amazon Connect
  •  Strong understanding of contact center concepts (IVR, routing, call flows) 
  •  Experience integrating cloud contact centers with backend systems and APIs 
  •  Familiarity with AWS serverless services (Lambda, API Gateway) 
  •  Strong communication, stakeholder engagement, and solution presentation skills 
  •  AWS Certified Solutions Architect – Professional
Preferred Skills (Nice to Have)
  •  Experience with Amazon Connect Contact Lens
  •  Knowledge of workforce management (WFM) and quality management tools 
  •  Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) 
  •  Background in consulting, startup, or innovation environments 
Why Join Us
  •  Work on modern, cloud-native contact center solutions 
  •  High-impact role with ownership and hands-on delivery 
  •  Variety of initiatives across multiple industries 
  •  Opportunity to support AWS Partner and Solutions initiatives 
  •  Backed by a firm with 22 years of delivery credibility 
Who Should Apply
  •  Amazon Connect architects and consultants 
  •  Contact center professionals transitioning to cloud-native platforms 
  •  Solutions architects who enjoy POCs, innovation, and fast execution 
  •  Professionals seeking variety without early-stage startup risk 
Ready to make an impact? Apply now and join us on our journey!

This is a remote position.