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Amazon Connect Ivr Jobs (NOW HIRING)

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: • We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and ...

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

Experience with Amazon Connect, Lex, Lambdas, DevOps, RDS, Kinesis Data, S3, Cloud formation, CI/CD, Node.js. * 3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience

CYNET SYSTEMS

Amazon Connect Specialist

San Antonio, TX · On-site

$60/hr

Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot ... agencies IVR enhancements. Founded in 2010 and headquartered in the Washington, DC metro area ...

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Amazon Connect Ivr information

What are the key skills and qualifications needed to thrive as an Amazon Connect IVR Specialist, and why are they important?

To thrive as an Amazon Connect IVR Specialist, you need expertise in cloud telephony, IVR design, and a strong understanding of Amazon Web Services (AWS), often supported by relevant certifications like AWS Certified Solutions Architect. Familiarity with tools such as Amazon Connect, Lambda, Lex, and integration with CRM systems is typically required. Excellent problem-solving, communication, and project management skills help professionals collaborate effectively with stakeholders and deliver user-friendly solutions. These skills ensure efficient implementation of IVR systems that enhance customer experience and streamline business operations.

What are some common challenges faced when implementing and managing Amazon Connect IVR workflows?

One common challenge is designing intuitive IVR flows that efficiently route customers without causing frustration or confusion. Integrating Amazon Connect IVR with existing databases and third-party systems can also be complex, often requiring close collaboration with IT and development teams. Additionally, maintaining up-to-date call flows as business requirements evolve demands ongoing coordination with stakeholders. Regular testing and analytics reviews are essential to ensure the IVR system meets customer needs and operates smoothly.

What is Amazon Connect IVR?

Amazon Connect IVR (Interactive Voice Response) is a feature within Amazon Connect, Amazon's cloud-based contact center service, that allows businesses to automate customer interactions using voice menus. With IVR, customers can interact with a phone system through voice or keypad responses to quickly get information, route calls, or complete transactions without speaking to a live agent. This helps improve efficiency, reduce wait times, and provide a better customer experience. Amazon Connect IVR can be customized and integrated with other AWS services to create advanced, personalized call flows.

What is the difference between Amazon Connect Ivr vs Customer Service Representative?

AspectAmazon Connect IvrCustomer Service Representative
Primary RoleDesigns and manages automated call routing systemsHandles customer inquiries and provides support
Required SkillsKnowledge of telephony systems, scripting, cloud servicesCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, cloud platforms, remote setupCall centers, customer support centers
CertificationsCloud certifications, telephony knowledgeCustomer service certifications, communication skills

Amazon Connect Ivr specialists focus on creating and maintaining automated call systems, while Customer Service Representatives handle direct customer interactions. Both roles are essential in call center operations but differ in technical versus customer-facing responsibilities.

Infographic showing various Amazon Connect Ivr job openings in the United States as of May 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 44% In-person, 6% Hybrid, and 50% Remote job distribution.
AWS Connect Admin/IVR Developer-Remote

AWS Connect Admin/IVR Developer-Remote

NAVA Software Solutions

Houston, TX • On-site, Remote

Full-time

Posted 25 days ago

Job description

NAVA Software solutions is looking for a AWS Connect Admin/ IVR Developer
Details:
AWS Connect Admin/Developer(IVR)
Location: Remote
Duration: 6-12 months
Mandatory Skills: IVR Developer/Admin with recent AWS connect exp.
Job description:
Summary: An AWS Connect/IVR Developer & Admin responsible for designing, developing, and implementing cloud contact center solutions using Amazon Connect. The role involves integrating AWS Lambda and other AWS services to enhance customer and agent experiences, reducing average handle time (AHT) and improving efficiency.
Key Responsibilities:
  • Design and develop Omnichannel Contact Centers using Amazon Connect.
  • Create and configure Connect flows, routing profiles, queues, IVR callbacks, and voicemail services.
  • Integrate Amazon Connect with external CRMs like Salesforce to streamline customer service.
  • Develop and implement AWS Lambda functions to support Connect functionalities.
  • Use AWS services like S3, DynamoDB, and CloudWatch for backend integrations and data storage.
  • Automate provisioning and configuration management processes using Terraform or CloudFormation.
  • Work with customer interaction analysis tools like CTR and integrate speech-to-text analytics tools (e.g., Verint).
  • Optimize Connect instances by implementing best practices for call recordings, security, and routing strategies.

Required Skills:
  • Proficiency in Amazon Connect, AWS Lambda, and AWS infrastructure services (S3, DynamoDB, API Gateway).
  • Strong understanding of voice and chat flow development in AWS.
  • Hands-on experience with tools such as Terraform, CloudFormation for infrastructure automation.
  • Integration experience with third-party systems like Salesforce and CRM systems.
  • Proficiency in Node.js and Python for Lambda development.
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About NAVA Software Solutions

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NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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