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Amazon Connect Ivr Jobs (NOW HIRING)

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: • We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and ...

Tekgence

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IVR Developer

Coppell, TX · On-site

$60 - $68/hr

Coppell, TX / Dallas, TX Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect-based IVR solutions. This role ...

Tekgence

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IVR Developer

Coppell, TX · On-site

$60 - $68/hr

Coppell, TX / Dallas, TX Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect-based IVR solutions. This role ...

Tekgence

Be Seen First

IVR Developer

Coppell, TX · On-site

$60 - $68/hr

Coppell, TX / Dallas, TX Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect-based IVR solutions. This role ...

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

Experience with Amazon Connect, Lex, Lambdas, DevOps, RDS, Kinesis Data, S3, Cloud formation, CI/CD, Node.js. * 3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience

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All JobsAmazon Connect Ivr Jobs

Amazon Connect Ivr information

What is the difference between Amazon Connect Ivr vs Customer Service Representative?

AspectAmazon Connect IvrCustomer Service Representative
Primary RoleDesigns and manages automated call routing systemsHandles customer inquiries and provides support
Required SkillsKnowledge of telephony systems, scripting, cloud servicesCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, cloud platforms, remote setupCall centers, customer support centers
CertificationsCloud certifications, telephony knowledgeCustomer service certifications, communication skills

Amazon Connect Ivr specialists focus on creating and maintaining automated call systems, while Customer Service Representatives handle direct customer interactions. Both roles are essential in call center operations but differ in technical versus customer-facing responsibilities.

What is Amazon Connect IVR?

Amazon Connect IVR (Interactive Voice Response) is a feature within Amazon Connect, Amazon's cloud-based contact center service, that allows businesses to automate customer interactions using voice menus. With IVR, customers can interact with a phone system through voice or keypad responses to quickly get information, route calls, or complete transactions without speaking to a live agent. This helps improve efficiency, reduce wait times, and provide a better customer experience. Amazon Connect IVR can be customized and integrated with other AWS services to create advanced, personalized call flows.

What are some common challenges faced when implementing and managing Amazon Connect IVR workflows?

One common challenge is designing intuitive IVR flows that efficiently route customers without causing frustration or confusion. Integrating Amazon Connect IVR with existing databases and third-party systems can also be complex, often requiring close collaboration with IT and development teams. Additionally, maintaining up-to-date call flows as business requirements evolve demands ongoing coordination with stakeholders. Regular testing and analytics reviews are essential to ensure the IVR system meets customer needs and operates smoothly.

What are the key skills and qualifications needed to thrive as an Amazon Connect IVR Specialist, and why are they important?

To thrive as an Amazon Connect IVR Specialist, you need expertise in cloud telephony, IVR design, and a strong understanding of Amazon Web Services (AWS), often supported by relevant certifications like AWS Certified Solutions Architect. Familiarity with tools such as Amazon Connect, Lambda, Lex, and integration with CRM systems is typically required. Excellent problem-solving, communication, and project management skills help professionals collaborate effectively with stakeholders and deliver user-friendly solutions. These skills ensure efficient implementation of IVR systems that enhance customer experience and streamline business operations.
Infographic showing various Amazon Connect Ivr job openings in the United States as of June 2026, with employment types broken down into 100% Locum Tenens. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.
AWS Telephony / IVR Application Developer

AWS Telephony / IVR Application Developer

Momento USA LLC

Saint Louis, MO • Hybrid

Other

Posted 29 days ago

Job description

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges.

AWS Telephony / IVR Application Developer

Hybrid candidates around St. Louis, MO, or Dallas, TX, who are comfortable working from the office 2–3 days a week

Long term contract.

Job Summary

We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

Key Responsibilities Amazon Connect & IVR Development
  • Design, build, deploy, and version Amazon Connect Contact Flows.
  • Configure and maintain Amazon Connect resources including:
    • Queues
    • Routing profiles
    • Hours of operation
  • Develop and integrate Lex bots where applicable.
  • Validate IVR behavior during failure scenarios such as:
    • API errors and downstream failures
    • Timeouts and retries
    • Partial dependency outages
  • Implement safe fallback paths and customer-friendly error handling.
AWS Serverless Application Development
  • Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
  • Build and maintain API endpoints consumed by IVR flows.
  • Implement robust:
    • Error handling
    • Retry strategies
    • Structured logging for troubleshooting
  • Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).
Secure, Configurable Development
  • Build software that:
    • Reads configuration externally (not hard-coded)
    • Uses managed secrets (no embedded credentials)
    • Supports release promotion without code changes
  • Ensure no hard-coded:
    • Endpoints
    • Credentials
    • Environment identifiers
Deployment & Delivery Practices
  • Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
  • Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
  • Participate in defect triage and resolution for issues introduced through delivered changes.
  • Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.
Required Skills & Experience Core Technical Requirements
  • Hands-on experience with Amazon Connect, including:
    • Contact Flows
    • Queues, routing profiles, hours of operation
  • Strong AWS serverless development experience:
    • AWS Lambda (Node.js or Python)
    • API integration patterns supporting IVR flows
    • DynamoDB
  • Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
  • Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).
  • Experience delivering via CI/CD pipelines using standardized deployment patterns.

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges.

We currently looking for XXX our client location based on - XXX. Please see the job description below for your reference.

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Regards
Farman

farman@momentousa.com

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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