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Amazon Connect Ivr Jobs (NOW HIRING)

Avanciers LLC

Amazon Connect Developer

Richardson, TX · On-site

Develop and configure IVR call flows, contact flows, routing strategies, and conversational AI solutions . * Integrate Amazon Connect with Amazon Lex, AWS Lambda, Bedrock, APIs, and other AWS ...

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: * We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara.

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All JobsAmazon Connect Ivr Jobs

Amazon Connect Ivr information

What is Amazon Connect IVR?

Amazon Connect IVR (Interactive Voice Response) is a feature within Amazon Connect, Amazon's cloud-based contact center service, that allows businesses to automate customer interactions using voice menus. With IVR, customers can interact with a phone system through voice or keypad responses to quickly get information, route calls, or complete transactions without speaking to a live agent. This helps improve efficiency, reduce wait times, and provide a better customer experience. Amazon Connect IVR can be customized and integrated with other AWS services to create advanced, personalized call flows.

What are some common challenges faced when implementing and managing Amazon Connect IVR workflows?

One common challenge is designing intuitive IVR flows that efficiently route customers without causing frustration or confusion. Integrating Amazon Connect IVR with existing databases and third-party systems can also be complex, often requiring close collaboration with IT and development teams. Additionally, maintaining up-to-date call flows as business requirements evolve demands ongoing coordination with stakeholders. Regular testing and analytics reviews are essential to ensure the IVR system meets customer needs and operates smoothly.

What are the key skills and qualifications needed to thrive as an Amazon Connect IVR specialist, and why are they important?

To thrive as an Amazon Connect IVR Specialist, you need expertise in cloud telephony, IVR design, and a strong understanding of Amazon Web Services (AWS), often supported by relevant certifications like AWS Certified Solutions Architect. Familiarity with tools such as Amazon Connect, Lambda, Lex, and integration with CRM systems is typically required. Excellent problem-solving, communication, and project management skills help professionals collaborate effectively with stakeholders and deliver user-friendly solutions. These skills ensure efficient implementation of IVR systems that enhance customer experience and streamline business operations.

What is the difference between Amazon Connect Ivr vs Customer Service Representative?

AspectAmazon Connect IvrCustomer Service Representative
Primary RoleDesigns and manages automated call routing systemsHandles customer inquiries and provides support
Required SkillsKnowledge of telephony systems, scripting, cloud servicesCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, cloud platforms, remote setupCall centers, customer support centers
CertificationsCloud certifications, telephony knowledgeCustomer service certifications, communication skills

Amazon Connect Ivr specialists focus on creating and maintaining automated call systems, while Customer Service Representatives handle direct customer interactions. Both roles are essential in call center operations but differ in technical versus customer-facing responsibilities.

What are popular job titles related to Amazon Connect Ivr jobs?

For Amazon Connect Ivr jobs, the most frequently searched job titles are:

Infographic showing various Amazon Connect Ivr job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution.

IVR Developer (Amazon Connect)- R01568696

Saint Louis, MO • On-site

Brillio
IT Services • 5 - 10K employees
Learn more about Brillioexternal

Contractor

Re-posted 21 days ago

Key responsibilities

  • Design, build, deploy, and maintain Amazon Connect contact flows and resources such as queues, routing profiles, and hours of operation.

  • Develop and support AWS Lambda functions and API endpoints to support IVR workflows, ensuring error handling and retry strategies.

  • Implement secure configuration and secrets management, and deploy application artifacts using standardized CI/CD pipelines.

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

IVR Developer (Amazon Connect)
Primary Skills
IVR, Amazon Connect
Specialization
AWS, Amazon Connect
Job requirements

  • Role: IVR Developer (Amazon Connect)

    Years of Experience: 8+ years

    Location: New York - Hybrid (3 days onsite)

    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

    Job Description:

    We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect-based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

    Key Responsibilities

    Amazon Connect & IVR Development

    Design, build, deploy, and version Amazon Connect Contact Flows.

    Configure and maintain Amazon Connect resources including:

    Queues

    Routing profiles

    Hours of operation

    Develop and integrate Lex bots where applicable.

    Validate IVR behavior during failure scenarios such as:

    API errors and downstream failures

    Timeouts and retries

    Partial dependency outages

    Implement safe fallback paths and customer-friendly error handling.

    AWS Serverless Application Development

    Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.

    Build and maintain API endpoints consumed by IVR flows.

    Implement robust:

    Error handling

    Retry strategies

    Structured logging for troubleshooting

    Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).

    Secure, Configurable Development

    Build software that:

    Reads configuration externally (not hard-coded)

    Uses managed secrets (no embedded credentials)

    Supports release promotion without code changes

    Ensure no hard-coded:

    Endpoints

    Credentials

    Environment identifiers

    Deployment & Delivery Practices

    Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).

    Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.

    Participate in defect triage and resolution for issues introduced through delivered changes.

    Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

    Required Skills & Experience

    Core Technical Requirements

    Hands-on experience with Amazon Connect, including:

    Contact Flows

    Queues, routing profiles, hours of operation

    Strong AWS serverless development experience:

    AWS Lambda (Node.js or Python)

    API integration patterns supporting IVR flows

    DynamoDB

    Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.

    Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).

    Experience delivering via CI/CD pipelines using standardized deployment patterns.

    Why should you apply for this role?

    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

    Know more about

    PPE: https://www.brillio.com/platform-and-product-engineering/

    DAE: https://www.brillio.com/services-data-analytics/

    CES: https://www.brillio.com/services-customer-experience-services/

    DI: https://www.brillio.com/services-digital-infrastructure/

    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/

     

    Equal Employment Opportunity Declaration

    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

    #LI-RJ1

$65 - $70 an hour
 
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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