Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to ... as Five9, Amazon Connect, Genesys, and NICE . You will also help clients adopt and govern AI ...
Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to ... as Five9, Amazon Connect, Genesys, and NICE . You will also help clients adopt and govern AI ...
Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, Applied ... Cloud certification in Amazon Web Services, Microsoft Azure, or Google Cloud Platform The wage ...
Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, Applied ... Cloud certification in Amazon Web Services, Microsoft Azure, or Google Cloud Platform The wage ...
Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to ... as Five9, Amazon Connect, Genesys, and NICE . You will also help clients adopt and govern AI ...
Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to ... as Five9, Amazon Connect, Genesys, and NICE . You will also help clients adopt and govern AI ...
Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, Applied ... Cloud certification in Amazon Web Services, Microsoft Azure, or Google Cloud Platform The wage ...
Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, Applied ... Cloud certification in Amazon Web Services, Microsoft Azure, or Google Cloud Platform The wage ...
Data Engineer - Manager
$99K - $232K/yr
... Computer and Information Science, Systems Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering, Mathematics, Statistics, Mathematical Statistics - Utilizing Amazon Web ...
Data Engineer - Manager
$99K - $232K/yr
... Computer and Information Science, Systems Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering, Mathematics, Statistics, Mathematical Statistics - Utilizing Amazon Web ...
IBM Watson Developer
Hartford, CT · On-site
... Amazon Lex, Kore.ai) * 3+ years training and improving intent recognition by curating the ... Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience ...
Quick apply
IBM Watson Developer
Hartford, CT · On-site
... Amazon Lex, Kore.ai) * 3+ years training and improving intent recognition by curating the ... Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience ...
... computer system. The successful controller will be a subject matter expert in the customers ... Knowledgeable of Amazon Logistics System. * Have ability to follow instructions. * Be willing to ...
... computer system. The successful controller will be a subject matter expert in the customers ... Knowledgeable of Amazon Logistics System. * Have ability to follow instructions. * Be willing to ...
Manager, Scrum Master
Hartford, CT · On-site
$142K - $203K/yr
Master's degree (or foreign equivalent) in Computer Science, Information Technology, Data Science ... Amazon Web Services (AWS) or Google Cloud Platform (GCP); Java, Python, or Node.js; R or SQL; CI/CD ...
Manager, Scrum Master
Hartford, CT · On-site
$142K - $203K/yr
Master's degree (or foreign equivalent) in Computer Science, Information Technology, Data Science ... Amazon Web Services (AWS) or Google Cloud Platform (GCP); Java, Python, or Node.js; R or SQL; CI/CD ...
AWS-JAVA Technical Lead
Hartford, CT · On-site
Amazon Web Services (AWS) usage includes but not limited to Lambda, CloudWatch, ECS, EKS, RDS, S3 ... Bachelor's degree in computer science, Math, or any Engineering. * Awareness of full software ...
AWS-JAVA Technical Lead
Hartford, CT · On-site
Amazon Web Services (AWS) usage includes but not limited to Lambda, CloudWatch, ECS, EKS, RDS, S3 ... Bachelor's degree in computer science, Math, or any Engineering. * Awareness of full software ...
Cloud Engineer
Hartford, CT · On-site
$106K - $203K/yr
Master's degree (or foreign equivalent) in Computer Science, Computer Engineering, Information ... Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP);Spark, PySpark, Airflow, Kafka, or ...
Cloud Engineer
Hartford, CT · On-site
$106K - $203K/yr
Master's degree (or foreign equivalent) in Computer Science, Computer Engineering, Information ... Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP);Spark, PySpark, Airflow, Kafka, or ...
AWS-JAVA Technical Lead
Windsor, CT · On-site
Amazon Web Services (AWS) usage includes but not limited to Lambda, CloudWatch, ECS, EKS, RDS, S3 ... Bachelor's degree in computer science, Math, or any Engineering. * Awareness of full software ...
AWS-JAVA Technical Lead
Windsor, CT · On-site
Amazon Web Services (AWS) usage includes but not limited to Lambda, CloudWatch, ECS, EKS, RDS, S3 ... Bachelor's degree in computer science, Math, or any Engineering. * Awareness of full software ...
Lead DBA Consultant
Stamford, CT · On-site
Oracle (including Autonomous Database), PostgreSQL, Amazon Redshift, Sybase, IBM DB2, Snowflake ... Required Qualifications Bachelor s degree in Computer Science, Information Systems, or related ...
Lead DBA Consultant
Stamford, CT · On-site
Oracle (including Autonomous Database), PostgreSQL, Amazon Redshift, Sybase, IBM DB2, Snowflake ... Required Qualifications Bachelor s degree in Computer Science, Information Systems, or related ...
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related ... Amazon Web Services, Microsoft Azure, or Google Cloud Platform * 4+ years of experience ...
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related ... Amazon Web Services, Microsoft Azure, or Google Cloud Platform * 4+ years of experience ...
Bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, or a ... Amazon Web Services, Microsoft Azure, or Google Cloud Platform * 4+ years of experience ...
Bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, or a ... Amazon Web Services, Microsoft Azure, or Google Cloud Platform * 4+ years of experience ...
Sr Databricks Data Engineer
Stamford, CT · On-site
$122K - $146K/yr
Bachelor's degree in Computer Science, Engineering, or a related field 5+ years of hands-on experience in data engineering with a focus on Databricks on Amazon Web Services (AWS), Microsoft Azure, or ...
Sr Databricks Data Engineer
Stamford, CT · On-site
$122K - $146K/yr
Bachelor's degree in Computer Science, Engineering, or a related field 5+ years of hands-on experience in data engineering with a focus on Databricks on Amazon Web Services (AWS), Microsoft Azure, or ...
Oracle Tech Cloud Manager
Hartford, CT · On-site
Bachelor's degree or higher in computer science, information technology, software engineering ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...
Oracle Tech Cloud Manager
Hartford, CT · On-site
Bachelor's degree or higher in computer science, information technology, software engineering ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...
Bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, or a ... Amazon Web Services, Microsoft Azure, or Google Cloud Platform * 4+ years of experience ...
Bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, or a ... Amazon Web Services, Microsoft Azure, or Google Cloud Platform * 4+ years of experience ...
Oracle Tech Cloud Senior Consultant
Hartford, CT · On-site
$64 - $80.75/hr
Bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, or a ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 1+ year of ...
Oracle Tech Cloud Senior Consultant
Hartford, CT · On-site
$64 - $80.75/hr
Bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, or a ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 1+ year of ...
Air Logistics Controller
Windsor, CT · On-site
... computer system. The successful controller will be a subject matter expert in the customers ... Amazon Logistics System. • Have ability to follow instructions. • Be willing to work and be ...
Air Logistics Controller
Windsor, CT · On-site
... computer system. The successful controller will be a subject matter expert in the customers ... Amazon Logistics System. • Have ability to follow instructions. • Be willing to work and be ...
Senior Database Manager
Stamford, CT · On-site
$53 - $73/hr
Oracle (including Autonomous Database), PostgreSQL, Amazon Redshift, Sybase, IBM DB2, Snowflake ... Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent ...
Senior Database Manager
Stamford, CT · On-site
$53 - $73/hr
Oracle (including Autonomous Database), PostgreSQL, Amazon Redshift, Sybase, IBM DB2, Snowflake ... Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent ...
Amazon Computer information
See Connecticut salary details
$31.9K - $34.5K
1% of jobs
$36.8K is the 25th percentile. Wages below this are outliers.
$34.5K - $37.1K
26% of jobs
$37.1K - $39.7K
4% of jobs
$39.7K - $42.2K
3% of jobs
$42.2K - $44.8K
11% of jobs
The median wage is $45.7K / yr.
$44.8K - $47.4K
15% of jobs
$47.4K - $50K
11% of jobs
$51.4K is the 75th percentile. Wages above this are outliers.
$50K - $52.6K
8% of jobs
$52.6K - $55.2K
8% of jobs
$55.2K - $57.8K
12% of jobs
$57.8K - $60.4K
1% of jobs
$31.9K
$45.9K
$60.4K
How much do amazon computer jobs pay per year?
Does Amazon have an IT department?
What is the difference between Amazon Computer vs Amazon Data Analyst?
| Aspect | Amazon Computer | Amazon Data Analyst |
|---|---|---|
| Required Credentials | Typically a degree in Computer Science, IT, or related field; certifications like CompTIA, Cisco, or AWS are common | Degree in Data Science, Statistics, or related; certifications like Microsoft Data Analyst, Tableau, or AWS Data Analytics |
| Work Environment | IT departments, data centers, cloud infrastructure teams | Business units, analytics teams, reporting departments |
| Employer & Industry Usage | Amazon's IT infrastructure, cloud services, and technical support | Data-driven decision making, reporting, and insights for Amazon's business units |
Amazon Computer roles focus on managing hardware, networks, and cloud infrastructure, while Amazon Data Analysts analyze data to support business decisions. Both roles require technical skills but serve different functions within Amazon's ecosystem.
What are some common challenges faced by computer engineers at Amazon and how are they typically addressed?
Will Amazon pay you $28 an hour to work from home?
How much will Amazon pay you to work from home?
What are Amazon Computer jobs?
Can you actually work for Amazon from home?
What are the key skills and qualifications needed to thrive as an Amazon Computer Technician, and why are they important?
What is an Amazon Computer job?
An Amazon Computer job typically involves working with Amazon’s computing infrastructure, including cloud services, data centers, or machine learning systems. These roles can range from software development and IT support to data engineering and AI research. Employees in these positions help maintain and optimize Amazon’s vast computing resources to support internal operations and customer-facing services. The job may require expertise in cloud computing, programming, and network management.

Contact Center Operations Generalist, Business Transformation Architecture
Hartford, CT • On-site
Other
Re-posted 13 days ago
Deloitte rating
8.0
Based on 89 frontline employees who took The Breakroom Quiz
71st of 146 rated financial services
Job description
Contact Center Operations Generalist Architect
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.
Key responsibilities
- Lead contact center strategy, transformation, and optimization programs
- Shape target operating models, solution roadmaps, and implementation approaches
- Advise on CCaaS platform selection, design, and deployment
- Design and govern AI-enabled service operations use cases
- Drive measurable improvements in customer experience, efficiency, and quality
- Partner with client executives and Deloitte teams to deliver sustainable outcomes
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
- Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
- Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
- Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
- Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
- Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
- Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations Generalist Architect
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.
Key responsibilities
- Lead contact center strategy, transformation, and optimization programs
- Shape target operating models, solution roadmaps, and implementation approaches
- Advise on CCaaS platform selection, design, and deployment
- Design and govern AI-enabled service operations use cases
- Drive measurable improvements in customer experience, efficiency, and quality
- Partner with client executives and Deloitte teams to deliver sustainable outcomes
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
- Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
- Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
- Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
- Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
- Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
- Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US