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Amazon Call Center Jobs in Boca Raton, FL (NOW HIRING)

Guardian Recovery

CALL CENTER REP

Delray Beach, FL · On-site

$50K - $60K/yr

Call Center Representative answers client referrals, gathers information on prospective clients, mails information packets, and tours prospective clients and their families. The Call Center ...

Guardian Recovery

CALL CENTER REP

Delray Beach, FL

$14.50 - $18.75/hr

Call Center Representative answers client referrals, gathers information on prospective clients, mails information packets, and tours prospective clients and their families. The Call Center ...

Limitless East Marketing

Call Center Agent

Hollywood, FL · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support positive customer experiences. This role is ideal for individuals who enjoy ...

Limitless East Marketing

Call Center Agent

Hollywood, FL · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support customer satisfaction. This role is ideal for individuals who enjoy helping ...

Alphabe Insight Inc

Call Center Agent

Hollywood, FL · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support customer satisfaction. This role is ideal for individuals who enjoy helping ...

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All JobsAmazon Call Center JobsAmazon Call Center Jobs in Boca Raton, FL

Amazon Call Center information

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How much do amazon call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for amazon call center in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is an Amazon call center?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon call center position?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What is the typical work environment like for an Amazon call center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

Can you actually work from home for Amazon call center?

Yes, Amazon call center positions often offer remote work options, allowing employees to perform customer service tasks from home. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or equipment. Availability of remote work may vary by location and position, but many Amazon call center jobs are designed to be remote-friendly.

How do I become a customer service representative for Amazon?

To become a customer service representative for Amazon, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Applicants often apply online through Amazon's careers website, complete an application, and may undergo assessments or interviews. Prior experience in customer service and familiarity with computer systems can be advantageous.

What are popular job titles related to Amazon Call Center jobs in Boca Raton, FL?

For Amazon Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Amazon Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Amazon Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Amazon Call Center jobs?

Cities near Boca Raton, FL with the most Amazon Call Center job openings:

Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Call Center Supervisor- Onsite

Florida Window & Door

Lake Worth Beach, FL

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted yesterday

Job description

Lead a Winning Team. Drive Growth. Make an Impact.

Florida Window & Door is one of the fastest-growing home improvement companies in the country, and we're looking for an exceptional Call Center Supervisor to help lead our high-performance contact center to the next level.

You'll be joining a company that is aggressively growing across Florida and beyond, investing heavily in marketing, technology, training, and people. You'll work alongside some of the best professionals in the home improvement industry and play a direct role in driving revenue, developing talent, and creating an exceptional customer experience.

The ideal candidate is a people-focused leader who inspires high performance, enjoys coaching and developing talent, and uses data to make informed decisions. They foster a positive, accountable culture, embrace change and continuous improvement, and celebrate team successes while consistently challenging themselves and others to achieve even greater results. If you're ready to make a meaningful impact on a growing sales organization, we'd love to hear from you!

Why This Opportunity Is Different

At Florida Window & Door, the call center is not an afterthought-it's the engine that drives the business.

You'll lead a talented team responsible for connecting homeowners with our award-winning products and services while helping shape the future of one of the most respected brands in the industry.

Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in improving processes, developing people, and achieving company goals.

This is an opportunity for a proven leader who wants more than a management title-you want the chance to build something, influence results, and grow your career.

What You'll Do:

Leadership & Coaching

  • Lead, motivate, and develop appointment setters, team leads, confirmation specialists, QA personnel, and support staff
  • Create a positive, competitive, and high-energy culture
  • Conduct coaching sessions, performance reviews, and team meetings
  • Develop future supervisors and leaders within the department

Drive Performance

  • Monitor and improve key performance indicators including:
    • Lead-to-Set Rates
    • Set-to-Issue Rates
    • Issue-to-Demo Rates
    • Contact Rates
    • Demo Hold Rates
    • Appointment Quality Scores
    • Agent Productivity Metrics
  • Hold team members accountable to goals and expectations
  • Identify trends and implement action plans to improve results

Operational Excellence

  • Manage daily staffing and scheduling
  • Oversee inbound and outbound call activity
  • Ensure adherence to company processes, compliance standards, and quality expectations
  • Partner closely with Marketing, Sales, Events, Recruiting, and Operations to maximize performance

Customer Experience

  • Help ensure every homeowner interaction reflects our commitment to excellence
  • Resolve escalated customer concerns when necessary
  • Support initiatives designed to improve customer satisfaction, increase appointment quality, and reduce cancellations

Team Development

  • Participate in hiring, onboarding, and training new employees
  • Assist in developing and implementing ongoing training programs
  • Build a culture focused on growth, accountability, teamwork, and continuous improvement
Qualifications:
  • 3+ years of leadership experience in a call center, sales, appointment-setting, or customer service environment
  • Proven ability to coach and develop teams to exceed goals
  • Strong understanding of call center KPIs and performance management
  • Excellent communication, leadership, and organizational skills
  • Ability to thrive in a fast-paced, results-oriented environment
  • Home improvement industry experience (preferred)
  • Experience leading high-volume outbound appointment-setting teams
  • Experience managing teams of 20+ employees (preferred)
  • Bilingual English/Spanish a plus
Benefits:
  • Competitive base salary
  • Performance-based bonus opportunities
  • Medical, dental, vision, and life insurance
  • Paid time off and company holidays
  • Career advancement opportunities
  • Ongoing leadership development and training
  • A collaborative, growth-oriented culture

Apply