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Alvaria Jobs (NOW HIRING)

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud, dialer campaigns, inbound queue management, call routing strategies, and Interactive Voice Response ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud, dialer campaigns, inbound queue management, call routing strategies, and Interactive Voice Response ...

Attain Finance

Dialer Administrator

London, KY · Hybrid

$24 - $33.50/hr

Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing methodologies.

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site

Experience with Alvaria WFO. * Ability to utilize time management efficiently. * Maintains high degree of confidentiality. * Excellent attention to detail. * Experience in a geographically dispersed ...

NICE

CX Outbound Solution Engineer

Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar. * AI/ML Awareness : Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching). * Solution ...

Attain Finance

Dialer Administrator

London, KY · Hybrid

$24 - $33.50/hr

Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing methodologies.

Westgate Resorts

Owner Reservatons Specialist

Ocoee, FL · On-site

$18/hr

MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint * Call volume expectations: * 30-35 calls/day average * 40-50 calls/day during peak periods Qualifications To perform ...

Attain Finance

Dialer Administrator

London, KY · On-site

$24 - $33.50/hr

Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing methodologies.

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

Experience with Alvaria WFO. * Ability to utilize time management efficiently. * Maintains high degree of confidentiality. * Excellent attention to detail. * Experience in a geographically dispersed ...

Attain Finance

Dialer Administrator

London, KY · Hybrid

$24 - $33.50/hr

Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing methodologies.

Westgate Resorts

Owner Reservatons Specialist

Ocoee, FL · Hybrid

$18/hr

MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint * Call volume expectations: * 30-35 calls/day average * 40-50 calls/day during peak periods Qualifications To perform ...

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Alvaria information

What are the key skills and qualifications needed to thrive as an Alvaria specialist?

To thrive as an Alvaria specialist, you need expertise in contact center operations, workforce optimization, and a solid understanding of telecommunications or customer experience solutions, typically supported by relevant IT or business degrees. Familiarity with Alvaria's software suite, including Workforce Management (WFM), dialing systems, and CRM integrations, as well as certifications such as Alvaria product training, is highly valuable. Strong analytical thinking, problem-solving, and communication skills help specialists translate business needs into technical solutions and provide excellent user support. These competencies ensure efficient deployment, management, and optimization of Alvaria systems to maximize customer satisfaction and operational efficiency.

What is an Alvaria?

Alvaria is a company that specializes in providing workforce engagement management and contact center solutions. They offer software and services that help businesses improve customer experience, optimize workforce productivity, and manage large-scale communication operations. Alvaria’s products include tools for workforce optimization, automated dialing, analytics, and omnichannel customer engagement, serving industries like finance, healthcare, and telecommunications.

What is the difference between Alvaria vs Customer Service Representative?

AspectAlvariaCustomer Service Representative
Required CredentialsExperience with contact center software, communication skillsHigh school diploma, basic communication skills
Work EnvironmentCall centers, customer support teamsCall centers, retail, or office settings
Industry UsageContact center technology providers, customer supportRetail, telecom, banking, and service industries
Common Search IntentAlvaria vs Customer Service RepresentativeAlvaria vs Customer Service Representative

Alvaria is a technology provider specializing in contact center solutions, whereas a Customer Service Representative is a frontline employee handling customer inquiries. While Alvaria focuses on software and systems, Customer Service Representatives are the users of such systems. Both roles are integral to customer support but differ significantly in responsibilities and credentials.

What are some common challenges faced by professionals working with Alvaria software in a contact center environment?

Professionals working with Alvaria in a contact center often face challenges such as adapting to frequent software updates, integrating Alvaria solutions with existing systems, and ensuring agents are properly trained on new features. Additionally, managing real-time performance metrics and ensuring compliance with regulatory standards can require careful attention. Collaboration with IT and operations teams is key to troubleshooting issues quickly and maintaining smooth workflow for both agents and supervisors.
What cities are hiring for Alvaria jobs? Cities with the most Alvaria job openings:
What states have the most Alvaria jobs? States with the most job openings for Alvaria jobs include:
What job categories do people searching Alvaria jobs look for? The top searched job categories for Alvaria jobs are:
Alvaria jobs near you
Infographic showing various Alvaria job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 25% In-person, 50% Hybrid, and 25% Remote job distribution.

Sr. Telephony Analyst

Selene Holdings

Dallas, TX • On-site

$87K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Senior Telephony Analyst serves as a key contributor to the design, administration, optimization, and advancement of Selene's contact center technology environment. This role combines telephony administration, IVR/IVA development, contact center engineering, reporting, and operational strategy to improve borrower experience, maximize operational efficiency, and support business growth.

The ideal candidate will possess deep expertise in telephony systems, IVR programming, intelligent virtual assistant (IVA) technologies, inbound and outbound call routing strategies, and contact center operations. This individual will act as a strategic partner to Operations, Technology, and Business stakeholders by providing technical leadership, supporting innovative customer engagement solutions, and ensuring the contact center technology stack remains scalable, compliant, and effective.

Essential Duties and ResponsibilitiesTelephony Administration & Contact Center Engineering
  • Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud, dialer campaigns, inbound queue management, call routing strategies, and Interactive Voice Response (IVR) systems.
  • Design, configure, maintain, and optimize inbound and outbound call-routing solutions to improve operational effectiveness, customer experience, and regulatory compliance.
  • Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation, configuration, troubleshooting, enhancement, and ongoing optimization.
  • Provide on-demand technical support and consultation to business teams utilizing IVR, IVA, and contact center technologies.
  • Partner with internal technology teams, vendors, and stakeholders to identify opportunities for platform enhancements, automation, and process improvements.
  • Support future-state contact center initiatives involving AI-driven customer engagement, self-service capabilities, and advanced telephony solutions.
  • Act as a subject matter expert on contact center architecture, call flow design, routing logic, and telephony systems administration.
Dialer Strategy & Campaign Management
  • Develop and manage daily, weekly, and monthly dialer outreach strategies, campaigns, priorities, and schedules.
  • Configure and monitor campaign execution to ensure alignment with operational goals, investor requirements, and servicing strategies.
  • Make real-time intraday adjustments to dialing strategies and routing configurations to optimize service levels and outbound performance.
  • Evaluate campaign effectiveness and recommend process improvements to maximize right-party contact rates and operational efficiency.
Analytics & Reporting
  • Create, publish, monitor, and maintain operational reporting and dashboards supporting contact center leadership.
  • Analyze contact center performance data to identify trends, risks, opportunities, and performance gaps.
  • Provide business insights and recommendations based on key performance indicators (KPIs), operational metrics, customer behavior, and workforce trends.
  • Partner with reporting and business intelligence teams to develop scalable reporting solutions and automated data delivery mechanisms.
  • Track and provide feedback to leadership regarding agent productivity, campaign performance, investor results, service levels, and operational effectiveness.
Process Improvement & Business Support
  • Assist in developing scalable operational structures, reporting frameworks, and technology processes that support business growth and evolving customer needs.
  • Continuously evaluate contact center workflows and identify opportunities for automation, efficiency improvements, and enhanced customer experience.
  • Collaborate across Operations, Technology, Compliance, and Vendor Management teams to implement strategic initiatives.
  • Translate business requirements into technical solutions and ensure successful implementation within the telephony environment.
  • Clearly communicate technical concepts, operational strategies, project updates, and recommendations to both technical and non-technical stakeholders.
Compliance & Risk Management
  • Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet regulatory and servicing requirements.
  • Establish internal controls, monitoring processes, and operational oversight routines to reduce compliance and operational risk.
  • Support audit, compliance, and governance initiatives related to contact center technology and customer communications.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and experience required.

Required Experience
  • Minimum 5 years of experience within a Contact Center, Telephony Engineering, Contact Center Technology, Workforce Management, or Customer Experience environment.
  • Experience administering enterprise telephony platforms such as Alvaria Cloud, Genesys Cloud, NICE, Five9, Amazon Connect, or similar technologies.
  • Direct experience designing, supporting, or managing IVR (Interactive Voice Response) systems.
  • Experience implementing, supporting, or optimizing Intelligent Virtual Assistant (IVA), conversational AI, chatbot, or voice automation technologies.
  • Experience managing inbound and outbound call-routing strategies, queue design, and routing logic.
  • Strong background in contact center engineering, telephony architecture, and customer engagement technologies.
  • Experience supporting large-scale contact center operations with geographically dispersed teams.
  • Experience working closely with operational leadership to align technology solutions with business objectives.
Preferred Qualifications
  • Experience within mortgage servicing, financial services, banking, insurance, or other regulated industries.
  • Experience integrating telephony platforms with servicing systems, CRM platforms, knowledge bases, or workflow solutions.
  • Familiarity with AI-enabled contact center technologies, conversational AI, speech analytics, and automation platforms.
  • Experience supporting cloud-based contact center environments.
  • Knowledge of workforce management and contact center reporting methodologies.
Technical Skills
  • Alvaria Cloud (Outreach, Manager, CX Business UI)
  • IVR development and administration
  • IVA / Conversational AI platforms
  • Call flow design and optimization
  • Inbound and outbound call routing
  • Contact center reporting and analytics
  • Dialer campaign administration
  • Data analysis and operational reporting
  • Microsoft Excel and reporting tools
  • Contact center platform integrations
Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

  • Paid Time Off (PTO)

  • Medical, Dental &Vision

  • Employee Assistance Program

  • Flexible Spending Account

  • Health Savings Account

  • Paid Holidays

  • Company paid Life Insurance

  • Matching 401(k) Plan


The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

Privacy Policy - Selene (seleneadvantage.com)

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