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Alvaria Jobs (NOW HIRING)

Tata Consultancy Service Limited

Engineer

Pittsburgh, PA · On-site

$100K - $125K/yr

Skill: Sr. Alvaria Dialer Technical System Administrator Must Have Technical/Functional Skills * 8+ years of experience with call center outbound dialer technologies. * Analytical & Problem-Solving:

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Position Overview The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring customers realize ...

NICE

CX Outbound Solution Engineer

OR · Remote

Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar. * AI/ML Awareness : Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching). * Solution ...

PNC Bank

Software Engineer Principal

Schenectady, NY · On-site

$130K - $175K/yr

Alvaria / Aspect Avaya Verint Genesys Cloud Intradiem Salesforce LivePerson ServiceNow _____ Leadership Competencies Strategic technology leadership and vision Executive communication and stakeholder ...

PNC Bank

Software Engineer Principal

Ponca City, OK · On-site

$105K - $141K/yr

Alvaria / Aspect Avaya Verint Genesys Cloud Intradiem Salesforce LivePerson ServiceNow _____ Leadership Competencies Strategic technology leadership and vision Executive communication and stakeholder ...

Selene Holdings

Workforce Management Specialist

Experience with Alvaria, NICE, Verint, Genesys, Aspect, or similar workforce management systems. * Mortgage servicing, financial services, banking, or regulated industry experience. Technical Skills

PNC Bank

Software Engineer Principal

Birmingham, AL · On-site

$126K - $169K/yr

Alvaria / Aspect Avaya Verint Genesys Cloud Intradiem Salesforce LivePerson ServiceNow _____ Leadership Competencies Strategic technology leadership and vision Executive communication and stakeholder ...

PNC Bank

Software Engineer Principal

Dallas, TX · On-site

$133K - $179K/yr

Alvaria / Aspect Avaya Verint Genesys Cloud Intradiem Salesforce LivePerson ServiceNow _____ Leadership Competencies Strategic technology leadership and vision Executive communication and stakeholder ...

PNC Bank

Software Engineer Principal

Strongsville, OH

$124K - $167K/yr

Alvaria / Aspect Avaya Verint Genesys Cloud Intradiem Salesforce LivePerson ServiceNow _____ Leadership Competencies Strategic technology leadership and vision Executive communication and stakeholder ...

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Alvaria information

What are the key skills and qualifications needed to thrive as an Alvaria specialist?

To thrive as an Alvaria specialist, you need expertise in contact center operations, workforce optimization, and a solid understanding of telecommunications or customer experience solutions, typically supported by relevant IT or business degrees. Familiarity with Alvaria's software suite, including Workforce Management (WFM), dialing systems, and CRM integrations, as well as certifications such as Alvaria product training, is highly valuable. Strong analytical thinking, problem-solving, and communication skills help specialists translate business needs into technical solutions and provide excellent user support. These competencies ensure efficient deployment, management, and optimization of Alvaria systems to maximize customer satisfaction and operational efficiency.

What is an Alvaria?

Alvaria is a company that specializes in providing workforce engagement management and contact center solutions. They offer software and services that help businesses improve customer experience, optimize workforce productivity, and manage large-scale communication operations. Alvaria’s products include tools for workforce optimization, automated dialing, analytics, and omnichannel customer engagement, serving industries like finance, healthcare, and telecommunications.

What is the difference between Alvaria vs Customer Service Representative?

AspectAlvariaCustomer Service Representative
Required CredentialsExperience with contact center software, communication skillsHigh school diploma, basic communication skills
Work EnvironmentCall centers, customer support teamsCall centers, retail, or office settings
Industry UsageContact center technology providers, customer supportRetail, telecom, banking, and service industries
Common Search IntentAlvaria vs Customer Service RepresentativeAlvaria vs Customer Service Representative

Alvaria is a technology provider specializing in contact center solutions, whereas a Customer Service Representative is a frontline employee handling customer inquiries. While Alvaria focuses on software and systems, Customer Service Representatives are the users of such systems. Both roles are integral to customer support but differ significantly in responsibilities and credentials.

What are some common challenges faced by professionals working with Alvaria software in a contact center environment?

Professionals working with Alvaria in a contact center often face challenges such as adapting to frequent software updates, integrating Alvaria solutions with existing systems, and ensuring agents are properly trained on new features. Additionally, managing real-time performance metrics and ensuring compliance with regulatory standards can require careful attention. Collaboration with IT and operations teams is key to troubleshooting issues quickly and maintaining smooth workflow for both agents and supervisors.
What cities are hiring for Alvaria jobs? Cities with the most Alvaria job openings:
What states have the most Alvaria jobs? States with the most job openings for Alvaria jobs include:
What job categories do people searching Alvaria jobs look for? The top searched job categories for Alvaria jobs are:
Alvaria jobs near you
Infographic showing various Alvaria job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 25% In-person, 50% Hybrid, and 25% Remote job distribution.

Sr. Workforce Management Systems Analyst - Alvaria WFM

Wisemen Multimedia, LLC

Chamblee, GA • Remote

Full-time

Re-posted 13 days ago

Job description

Job Description:
Wisemen Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of the largest private, secured, civilian government toll-free telephony infrastructure in the United States. Provide technical support to multiple user groups located at 30+ local and remote IRS service centers.
The Sr. Workforce Management Systems Analyst is accountable for supporting the development of accurate operational forecasts for volumes, average handle time, and shrinkage based on historical patterns and predictive analytics, utilizing multiple forecasting techniques. The selected candidate will be charged with identifying, researching, and data abnormalities. This position will work closely with business leaders to gain insight into the day-to-day operations of the organization and project impact of future initiatives. As such, partnership with all areas of the business and quantifying impact will be a critical requirement of this role. Candidates should be experienced in analytical and critical-thinking skills, leadership communication, contact workforce management experience, and have a proven track record of collaboration within cross-functional organizations.
Primary Duties & Responsibilities:
  • Establish ad-hoc reports, templates, and information (Commissioner mandates, FEMA, emergency procedures).
  • Make recommendations for improvements in call statistics.
  • Capture web analytics data primarily through Alvaria WFM.
  •  Develop and maintain statistical forecast models for workload and staffing requirements, including forecast vs. actual trends, and forecasting for trend changes due to seasonal variations and other operational variables.
  • Utilize performance analytics tools to identify agent and volume behaviors for future forecast and schedule scenarios and recommend action items to drive efficiencies and improve workflow.
  • Utilizes advanced SQL programming to manipulate, forecast, and project models that operationalize, optimize, and drive business performance.
  • Ensure governance and compliance for best-in-class standard operating procedures (SOPs) related to forecasting, scheduling, and performance analytics.
  • Create scenarios and present comprehensive recommendations for strategic staffing and hiring plans to ensure cost center optimization.
  • Identify and communicate areas for continual improvement of service levels across the operation, recommending and initiating improvements necessary to attain expected targets.
  • Review and analyze results and report on deviations from forecasts for data validation and root cause analysis.
  • Review and identify trends or patterns of practices/activities that impact operational service level results.
  • Measure and provide hindsight analysis for forecast accuracy and scheduling efficiency used for operational planning.
  • Establish a regular cadence with business leaders to share insights/recommendations regarding volumes, average handle time, shrinkage, and hiring plans.
  • Additional duties and responsibilities as assigned.

Qualifications:
  • Bachelor’s degree in business, accounting, finance, statistics, or economics, or an equivalent combination of education and work experience.
  • Minimum of 8 plus years’ experience in call-center forecasting.
  • Advanced Excel skills and experience in formulas, arrays, table formatting, conditional formatting, graphs, pivot table reporting and Power BI.
  • Strong IT background in troubleshooting contact center issues with recording software, including Verint 360.
  • Hands-on experience with WFM Software, experience with Alvaria is required.
  • Exceptional analytical and problem-solving skills, specifically tailored to workforce optimization.
  • In-depth knowledge of workforce management tools, processes, and best practices.
  • Experience with Contact Center technology, including Cisco, Verint, or Nice.
  • Familiarity with relevant regulations and compliance requirements specific to workforce management.
  • Understanding of forecasting and value-maximization techniques.
  • Able to host meetings and discuss contact center issues.
  • Must be able to write a standard operating procedure or desk-side guide.