Alumni Engagement Manager Jobs (NOW HIRING)

Employer Address: Mount St. Joseph University | 5701 Delhi Rd. Cincinnati, OH 45233
Department: Institutional Advancement
Status: Non-Exempt
Supervisor Contact Information: Melissa Rouse | melissa.rouse@msj.edu | 513-244-4359
Pay: The Student Employee Pay Wage Policy can be found on myMount.

Evaluation Period: Annual performance evaluations will be completed if the student works the entire academic year. If the student works one semester, the performance evaluation will be completed at the conclusion of that semester.

Purpose:

The Alumni Engagement Student Employee will support the Alumni Engagement Office by assisting with initiatives that strengthen relationships with Mount St. Joseph University alumni. This position provides hands-on experience in alumni relations, event planning, communications, constituent engagement, and database management while supporting strategic Institutional Advancement goals.

The student employee will assist with engaging alumni through meaningful outreach, maintaining accurate constituent information, supporting alumni events and programs, and helping create positive experiences for alumni, students, and campus partners.

Duties & Responsibilities:

• Assist with alumni engagement initiatives, including outreach, communications, and event support
• Support planning and execution of alumni events, including registration, logistics, volunteer coordination, and event follow-up
• Assist with maintaining accurate alumni records and updating constituent information in the CRM database
• Support alumni communications through email, social media, newsletters, and website updates
• Assist with alumni benefit promotion and awareness initiatives
• Support alumni research, engagement tracking, and reporting efforts
• Assist with identifying opportunities to strengthen alumni connections by region, class year, interests, and professional networks
• Provide administrative support for alumni programs, projects, and office operations
• Other duties as assigned

Qualifications:

• Currently enrolled at Mount St. Joseph University
• Strong interest in building relationships and supporting the Mount community
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and organizational skills
• Comfortable communicating with alumni, students, faculty, staff, and community members
• Experience with social media, communications, event planning, or database systems preferred

Skills/Attributes

Customer Service:

• Demonstrate a “customer first” mindset by providing exceptional service and creating positive experiences for alumni, students, faculty, staff, and campus partners
• Represent Mount St. Joseph University professionally and positively in all interactions
• Adapt willingly to changing priorities, responsibilities, and constituent needs
• Demonstrate respect and appreciation for diverse backgrounds, experiences, and perspectives
• Maintain confidentiality when handling constituent information

Teamwork:

• Collaborate effectively with Institutional Advancement staff and campus partners
• Communicate, cooperate, and contribute to shared office and departmental goals
• Support team initiatives and assist with high-volume service periods, including alumni events and campus programs
• Demonstrate reliability, flexibility, and a willingness to assist where needed

Communication:

• Develop professional and respectful relationships with alumni, students, faculty, staff, and community members
• Demonstrate strong written, verbal, and electronic communication skills
• Communicate information clearly, professionally, and accurately
• Listen actively and respond appropriately to questions and requests

Accuracy:

• Maintain a high level of accuracy when updating records, preparing communications, and completing administrative tasks
• Review work carefully to identify errors, omissions, or inconsistencies

Initiative:

• Take initiative in completing assignments and identifying opportunities for improvement
• Demonstrate creativity, curiosity, and a willingness to learn new skills
• Follow projects and tasks through to completion with appropriate support and communication

Technical:

• Demonstrate proficiency with Microsoft Office Suite
• Ability to learn and utilize institutional systems, including CRM/database platforms and communication tools
• Comfortable learning new technology and applying tools to improve office operations

Work Environment & Physical Demands:

• Computer-based work, including data entry, communications, and administrative support
• Ability to manage multiple concurrent projects and responsibilities
• Regular interaction with alumni, students, faculty, staff, and campus visitors
• Requires attention to detail, confidentiality, and professionalism
• Occasional evening and weekend hours may be required to support alumni events and university programs

Application Process:

To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's policies on E-Verify, Equal Opportunity, and Non-Discrimination.

Mount St. Joseph University is an Equal Opportunity Employer