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Alorica Jobs in Boca Raton, FL (NOW HIRING)

Alorica

Remote Healthcare Advocate-Hawaii Only

Plantation, FL · Remote

$16.75 - $22.25/hr

Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...

Alorica

Remote Customer Solutions Representative

Plantation, FL · On-site +1

$15.25 - $20.75/hr

Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...

All JobsAlorica JobsAlorica Jobs in Boca Raton, FL

Alorica information

See Boca Raton, FL salary details

$9

$17

$26

How much do alorica jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for alorica in Boca Raton, FL is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.94 per hour, depending on experience, location, and employer.

What is Alorica?

Alorica is a global customer service outsourcing company that provides customer support, business process outsourcing (BPO), and other related services for various industries, including healthcare, technology, retail, and finance. Employees at Alorica typically work in roles such as customer service representatives, technical support agents, and team leaders, handling customer inquiries, troubleshooting issues, and ensuring client satisfaction through phone, chat, email, or social media channels. The company offers both work-from-home and on-site positions, focusing on delivering quality customer experiences for its clients.

What do Alorica customer service representatives do?

Alorica agents are primarily responsible for addressing a wide variety of customer inquiries, which can range from billing questions and technical support to general product or service information, depending on the client account they are assigned to. Teams are usually organized by client or function, and support is provided through phone, chat, or email channels. Agents often work closely with team leads and quality assurance specialists, who offer guidance and feedback to ensure customer satisfaction and adherence to service standards. Regular team meetings and knowledge sharing are common, helping agents stay updated on process changes and best practices.

What skills and qualifications are needed to work at Alorica?

To thrive as a Customer Service Representative at Alorica, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences, resolving issues efficiently, and maintaining client satisfaction.

What is the difference between Alorica vs Customer Service Representative?

AspectAloricaCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote options, fast-pacedCall centers, remote options, fast-paced
Employer & IndustryMajor BPO company, customer service industryCustomer service roles across various industries
Common Search & ComparisonOften compared for job opportunities and work conditionsCommonly searched as a standard entry-level customer service role

Alorica and Customer Service Representative roles share similar credentials, work environments, and industry usage. While Alorica is a specific employer in the BPO sector, the Customer Service Representative is a broader job title found across many companies. The comparison helps job seekers understand the specific employer versus the general role.

What exactly does Alorica do?

Alorica is a customer service outsourcing company that employs representatives to handle customer inquiries, technical support, and sales for various clients across industries. Employees typically work in call centers, using communication skills and customer management tools to assist customers efficiently.

What are popular job titles related to Alorica jobs in Boca Raton, FL?

For Alorica jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Alorica jobs in Boca Raton, FL look for?

The top searched job categories for Alorica jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Alorica jobs?

Cities near Boca Raton, FL with the most Alorica job openings:

Alorica jobs near you
Infographic showing various Alorica job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, and 28% Remote job distribution, with an average salary of $35,864 per year, or $17.2 per hour.

Remote Healthcare Customer Service Representative

Plantation, FL • Remote

Alorica
Strategic Planning Consulting Services • 10K+ employees

5.4

Company rating: 5.4 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

48th of 72 rated call and contact centers

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Aloricaexternal

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Remote Healthcare Customer Service Representative

Location: Work at Home

Employment Type: Full-time

Supporting: Healthcare

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

  • Guide customers through questions, concerns, or challenges they encounter while using the product or service
  • Listen actively to understand the root of the issue and provide clear, effective solutions
  • Record detailed call information for auditing, reporting, and follow-up purposes
  • Maintain and update customer records to ensure accurate and current information
  • Identify opportunities to introduce customers to new or enhanced services that meet their needs
  • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What'll Set You Up for Success
Required:
  • High school diploma or GEDin hand for upload at time of interview for verification
  • Experience in Healthcare background required
  • 6+ months of customer service or sales experience preferred
  • Work at home environment is in a private residence and matches the address listed on file
  • Comfortable working with company-issued equipment such as a webcam if applicable.
  • An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 15 Mbps and minimum upload speed of 5 Mbps.
For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6+ months
  • Must have relevant industry/program experience
Location Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Company provided equipment
  • Remote onboarding and virtual training experience
  • Leadership development programs designed to support career growth and advancement
  • Professional and personal development through open-access courses via Alorica Academy
  • Virtual employee engagement activities and team events
  • Employee referral bonus program
  • Employee discount program
  • Recognition and rewards programs
  • Remote mentorship and coaching opportunities
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs #Healthcare

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