The Kevin Shealy Allstate Agency is seeking a motivated, customer-focused Inside Sales & Customer Service Representative to join our growing team. This position is ideal for someone who enjoys helping people, building relationships, and identifying opportunities to better protect customers through insurance solutions.
The successful candidate will provide outstanding service to current customers while assisting them with additional insurance needs. This role combines customer service with inside sales, creating opportunities to grow the agency while delivering an exceptional customer experience.
BenefitsAnnual Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Paid Holidays
120 Hours PTO
Hands on Training
Base Salary Plus Commissions
Mentorship with Established Agent
Pay Raise Opportunites
Licensing Assistance
Work Life Balance
Paid Sick Leave
Commission on all new business written
Cross Sell Opportunites with existing customers
Bonus for every financial referral
Bonus for increaed retention
Sales and Customer Service training
Computer equipment provided
Work from home Hybris Schedule
Weekends Off
Evenings Off
Free Coffee
ResponsibilitiesAnswer incoming calls and assist customers with policy questions and service requests.
Process policy changes, payments, endorsements, renewals, and other account servicing.
Review existing customer policies to identify coverage gaps and recommend appropriate solutions.
Quote and sell Auto, Home, Renters, Condo, Umbrella, and other personal insurance products.
Cross-sell additional products to existing customers.
Build strong relationships through proactive communication and excellent customer service.
Maintain accurate customer records and document all interactions.
Work with insurance carriers and underwriting teams to resolve customer issues.
Meet or exceed individual sales and customer service goals.
Contribute to a positive, team-oriented office environment
RequirementsSouth Carolina Property & Casualty License preferred, or a willingness to obtain one. Licensing assistance available.
Previous insurance, sales, or customer service experience preferred.
Strong communication and interpersonal skills.
Excellent phone etiquette and active listening abilities.
Organized with strong attention to detail.
Comfortable using computers and learning agency management software.
Positive attitude with a desire to help customers and grow professionally.
Self-motivated and able to manage multiple priorities.