Company: Jay Jackson Allstate Agency
Location: Albany, Georgia
Job Type: Part-Time
Join Our Team!
The Jay Jackson Allstate Agency is seeking a friendly, dependable, and customer-focused Part-Time Customer Service Representative to provide exceptional service to our clients. If you enjoy helping people, thrive in a fast-paced office environment, and take pride in delivering outstanding customer experiences, we’d love to meet you.
This position offers flexible part-time hours with opportunities for growth within our agency.
Responsibilities
- Provide exceptional customer service to existing policyholders by phone, email, and in person.
- Answer questions regarding policies, billing, payments, claims, and coverage.
- Process policy changes, endorsements, renewals, and cancellations.
- Assist clients with obtaining insurance ID cards and policy documents.
- Schedule appointments for licensed sales staff.
- Follow up with clients regarding renewals, outstanding documentation, and service requests.
- Cross-sell and refer insurance products when opportunities arise.
- Maintain accurate customer records within the agency management system.
- Assist with general office administration and daily operations.
- Build positive, long-term relationships with clients while delivering an exceptional customer experience.
Qualifications
- Previous customer service experience required.
- Insurance agency experience preferred but not required.
- Active Georgia Property & Casualty License is a plus, but we are willing to train the right candidate.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Positive attitude with a professional appearance and demeanor.
- Comfortable using computers and learning agency software.
- Ability to work independently while contributing to a collaborative team environment.
What We Offer
- Competitive hourly pay.
- Flexible part-time schedule.
- Paid training.
- Supportive team environment.
- Opportunities for career advancement.
- Potential to obtain insurance licensing and grow into a licensed insurance professional.
If you enjoy helping others, are highly organized, and want to be part of a respected Allstate agency, we’d love to hear from you.
Apply today and start building your career with the J. Jackson Allstate Agency!
Company Description
Allstate hires for a variety of roles, including insurance sales representatives, licensed sales professionals, inside sales representatives, and customer service representatives, with a focus on individuals who can help protect customers and build their careers. Allstate emphasizes providing resources for professional growth and is committed to diversity and an inclusive hiring process