Alarm Jobs in Riverside, CA (NOW HIRING)

About the Role

Building Electronic Controls (BEC) is seeking a highly analytical and detail-driven Monitoring Coordinator to join our Service Department in Glendora.

This role is ideal for someone who enjoys working with data, identifying patterns, and turning system information into meaningful action. Every day, our fire alarm monitoring systems generate important signals and reports from some of Southern California’s most prominent commercial buildings. Your responsibility will be to analyze this monitoring activity to help ensure that potential issues are addressed proactively and intelligently.

If you are someone who enjoys analyzing reports, recognizing patterns others may overlook, and using that insight to support customers and solve problems, this role offers the opportunity to contribute to meaningful fire life safety customer service support.

What You'll Be Doing:

• Analyze daily fire alarm monitoring reports to identify system activity, trends, and key insights to be shared with customers.
• Evaluate monitoring signals and event data to determine when fire alarm system service repairs, troubleshooting, or system improvements may be necessary.
• Communicate with customers to provide clarity on monitoring activity, share relevant system information, and coordinate next steps when service support is required.
• Generate service work orders based on monitoring findings and coordinate appropriate follow-up as needed.
• Maintain detailed records and documentation of monitoring events, communications, and actions taken.
• Assist in managing active fire alarm monitoring service agreements to ensure services remain aligned with contractual requirements and that any updates, changes, or follow-up actions are coordinated efficiently.
• Provide support with monthly monitoring contract invoicing by verifying billing details and coordinating with internal teams to ensure invoices are processed smoothly and on schedule.
• Collaborate with service coordinators, technicians, and leadership to ensure monitoring insights translate into effective service response.
• Identify recurring patterns or anomalies that may indicate system performance concerns or opportunities for preventative service.

What We're Looking For:

We are looking for someone who combines strong analytical instincts with exceptional attention to detail and a natural commitment to delivering outstanding customer service.

Ideal candidates will demonstrate:

• 2+ years of experience in data review, monitoring coordination, dispatching, service coordination, or customer service support.
• A strong analytical mindset — someone who enjoys reviewing reports and identifying patterns or trends.
• High attention to detail and accuracy when working with technical information.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfort learning and navigating multiple software platforms and reporting systems.
• Excellent communication skills with the ability to relay important findings clearly and professionally.
• A proactive attitude and desire to contribute to continuous improvement.

Bonus qualities that stand out:
• Someone who enjoys working with data, reports, systems, and problem-solving
• A naturally curious and investigative mindset
• Pride in accuracy, organization, and thoroughness

Why join BEC?

This position is the gateway to various career paths within BEC. As you gain experience and a deeper understanding of our monitoring systems, you will have the opportunity to advance into roles in testing, service repair, and SMA coordination. Our other coordinators in these divisions started with a general understanding of monitoring, highlighting the importance of this foundational role.

Benefits:

• Competitive hourly wage between $23 and $29.
• Opportunities for professional growth and development within a supportive team environment.
• A chance to be part of a company committed to innovation and excellence in fire alarm systems.

How to Apply:

If you are a motivated, experienced, and looking for a challenging and rewarding role, we invite you to apply.

Join us at BEC and be a part of a team dedicated to safety, innovation, and stellar customer service!

BEC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.