Mobile devices and CBP mobile service environment ( AirWatch/Workspace ONE ) * Email services and Microsoft Outlook * Personal Identity Verification (PIV) card authentication * Remote VPN access ...
Mobile devices and CBP mobile service environment ( AirWatch/Workspace ONE ) * Email services and Microsoft Outlook * Personal Identity Verification (PIV) card authentication * Remote VPN access ...
Mobile devices and CBP mobile service environment ( AirWatch/Workspace ONE ) * Email services and Microsoft Outlook * Personal Identity Verification (PIV) card authentication * Remote VPN access ...
Mobile devices and CBP mobile service environment ( AirWatch/Workspace ONE ) * Email services and Microsoft Outlook * Personal Identity Verification (PIV) card authentication * Remote VPN access ...
MDM Engineer/Admin
Manhattan, NY · On-site
MDM solution support (Currently AirWatch MDM) * Device inventory management including procurement, deployment and decommissioning. * Device security through containerization and security, compliance ...
MDM Engineer/Admin
Manhattan, NY · On-site
MDM solution support (Currently AirWatch MDM) * Device inventory management including procurement, deployment and decommissioning. * Device security through containerization and security, compliance ...
Senior Desktop Support Analyst
Dobbs Ferry, NY · On-site
$47.80 - $54.97/hr
... AirWatch/VMware Workspace ONE or equivalent), Microsoft Office 365. You will resolve complex technical issues, mentor junior team members, contribute to endpoint standards, and help ensure a secure ...
Quick apply
Senior Desktop Support Analyst
Dobbs Ferry, NY · On-site
$47.80 - $54.97/hr
... AirWatch/VMware Workspace ONE or equivalent), Microsoft Office 365. You will resolve complex technical issues, mentor junior team members, contribute to endpoint standards, and help ensure a secure ...
SCCM Consultant
Columbus, OH · On-site
... Airwatch. * Mentoring ODT IT employees and Establish SCCM Best Practices
Quick apply
SCCM Consultant
Columbus, OH · On-site
... Airwatch. * Mentoring ODT IT employees and Establish SCCM Best Practices
AirWatch experience * Spam filtering services Qualifications * Excellent written & verbal communication skills * Experience documenting infrastructure environments with detailed diagrams on internal ...
AirWatch experience * Spam filtering services Qualifications * Excellent written & verbal communication skills * Experience documenting infrastructure environments with detailed diagrams on internal ...
... AirWatch, MTX, and other MDM solutions. • Automate build, test, and release processes for mobile applications. • Implement infrastructure as code and configuration management for mobile ...
Quick apply
... AirWatch, MTX, and other MDM solutions. • Automate build, test, and release processes for mobile applications. • Implement infrastructure as code and configuration management for mobile ...
Technical Support Level 2
Erlanger, KY · On-site
$37K - $46K/yr
Ability to configure and troubleshoot mobile equipment (tablets and smartphones) Experience with AirWatch mobile management tools a plus General troubleshooting & installation of laptop/desktop/video ...
Technical Support Level 2
Erlanger, KY · On-site
$37K - $46K/yr
Ability to configure and troubleshoot mobile equipment (tablets and smartphones) Experience with AirWatch mobile management tools a plus General troubleshooting & installation of laptop/desktop/video ...
Airwatch , SCCM , mobile mgmt tool , application Packaging and python scripting Remote We are currently in need of a highly skilled Build Solution Engineer who possesses a minimum of 5+ years of ...
Airwatch , SCCM , mobile mgmt tool , application Packaging and python scripting Remote We are currently in need of a highly skilled Build Solution Engineer who possesses a minimum of 5+ years of ...
Senior SCCM Expert
Columbus, OH · On-site
... Airwatch.
Senior SCCM Expert
Columbus, OH · On-site
... Airwatch.
Help Desk Specialist II -Tier 2 Support
Orlando, FL · On-site
$52K - $55K/yr
... AirWatch) - Email and Microsoft Outlook accounts and functionality - Personal Identity Verification (PIV) card access to CBP systems - Remote VPN access (Global Protect and Zscaler) - Remote access ...
Quick apply
Help Desk Specialist II -Tier 2 Support
Orlando, FL · On-site
$52K - $55K/yr
... AirWatch) - Email and Microsoft Outlook accounts and functionality - Personal Identity Verification (PIV) card access to CBP systems - Remote VPN access (Global Protect and Zscaler) - Remote access ...
Urgent Hybrid Opening for System Engineer w/ MDM - Salt Lake City, UT - Need Local to UT - Only W2.
Salt Lake City, UT · On-site
MDM (Mobile Device Management) - (team is using Kandji MDM, but other MDMs are okay eg Intune, AirWatch etc ). * MacOS exp is a must have * IDP/IAM/PAM - Okta is what they use (any other tools is ...
Quick apply
Urgent Hybrid Opening for System Engineer w/ MDM - Salt Lake City, UT - Need Local to UT - Only W2.
Salt Lake City, UT · On-site
MDM (Mobile Device Management) - (team is using Kandji MDM, but other MDMs are okay eg Intune, AirWatch etc ). * MacOS exp is a must have * IDP/IAM/PAM - Okta is what they use (any other tools is ...
Be Seen First
Chill Water System installers and pump watch workers(HVAC Preferred)
Lithia Springs, GA · On-site
$18 - $25/hr
... AirWatch offerings and the competitive landscape Work closely with the prospect's team on product evaluations and proof of concepts to ensure the solution meets client objectives Configure and ...
Quick apply
Be Seen First
Chill Water System installers and pump watch workers(HVAC Preferred)
Lithia Springs, GA · On-site
$18 - $25/hr
... AirWatch offerings and the competitive landscape Work closely with the prospect's team on product evaluations and proof of concepts to ensure the solution meets client objectives Configure and ...
Senior Systems Analyst
Washington, DC · On-site
$66K - $106K/yr
Configure and manage government-furnished mobile devices, including iPhones and iPads, using AirWatch/Workspace ONE and Apple Business Manager. * Administer RSA token assignments and resets.
Senior Systems Analyst
Washington, DC · On-site
$66K - $106K/yr
Configure and manage government-furnished mobile devices, including iPhones and iPads, using AirWatch/Workspace ONE and Apple Business Manager. * Administer RSA token assignments and resets.
US_East | Desktop Support_L2
Richardson, TX · On-site
$62/hr
... on AirWatch tool - should be able to quickly learn o Strong Communication Skills and Articulation Ability o Experience of Support, Onsite / Offshore engagement with respect to Incident, Problem ...
US_East | Desktop Support_L2
Richardson, TX · On-site
$62/hr
... on AirWatch tool - should be able to quickly learn o Strong Communication Skills and Articulation Ability o Experience of Support, Onsite / Offshore engagement with respect to Incident, Problem ...
Mobile DevOps Engineer
Sylmar, CA · On-site
$53.50 - $73.50/hr
... AirWatch, MTX, and other MDM solutions. • Automate build, test, and release processes for mobile applications. • Implement infrastructure as code and configuration management for mobile ...
Quick apply
Mobile DevOps Engineer
Sylmar, CA · On-site
$53.50 - $73.50/hr
... AirWatch, MTX, and other MDM solutions. • Automate build, test, and release processes for mobile applications. • Implement infrastructure as code and configuration management for mobile ...
Mobile DevOps Engineer
Sylmar, CA · On-site
$53.50 - $73.50/hr
... AirWatch, MTX, and other MDM solutions. • Automate build, test, and release processes for mobile applications. • Implement infrastructure as code and configuration management for mobile ...
Quick apply
Mobile DevOps Engineer
Sylmar, CA · On-site
$53.50 - $73.50/hr
... AirWatch, MTX, and other MDM solutions. • Automate build, test, and release processes for mobile applications. • Implement infrastructure as code and configuration management for mobile ...
Exchange Engineer
New York, NY · On-site
Experience with AirWatch MDM solution Thanks & Regards, YOGITA ✉️ Yogita@kanakits.com
Quick apply
Exchange Engineer
New York, NY · On-site
Experience with AirWatch MDM solution Thanks & Regards, YOGITA ✉️ Yogita@kanakits.com
Senior Systems Analyst
Washington, DC · On-site
$66K - $106K/yr
Configure and manage government-furnished mobile devices, including iPhones and iPads, using AirWatch/Workspace ONE and Apple Business Manager. * Administer RSA token assignments and resets.
Senior Systems Analyst
Washington, DC · On-site
$66K - $106K/yr
Configure and manage government-furnished mobile devices, including iPhones and iPads, using AirWatch/Workspace ONE and Apple Business Manager. * Administer RSA token assignments and resets.
MDM Platform Engineer
Orlando, FL · On-site
$67.57 - $81.08/hr
Skills: Device Management, Mobile Device, Airwatch, Workspace 1, Android, Ios, Lease Management, Device Refresh, Python, Automation, Copilot, Cursor, Claude, AI for Ops, AI workflows, Omnissa ...
MDM Platform Engineer
Orlando, FL · On-site
$67.57 - $81.08/hr
Skills: Device Management, Mobile Device, Airwatch, Workspace 1, Android, Ios, Lease Management, Device Refresh, Python, Automation, Copilot, Cursor, Claude, AI for Ops, AI workflows, Omnissa ...
Airwatch information
What is AirWatch and what does an AirWatch administrator do?
What does an AirWatch agent do?
How can I make 2000 a week working from home?
What are the typical challenges faced by professionals working with AirWatch in an enterprise environment?
What jobs pay 10,000 a month without a degree?
What is the difference between Airwatch vs Mobile Device Management (MDM) Specialist?
| Aspect | Airwatch | Mobile Device Management (MDM) Specialist |
|---|---|---|
| Certifications | AirWatch certifications, Mobile Security certifications | MDM certifications, Mobile Security certifications |
| Work Environment | IT departments, enterprise environments | IT support, enterprise environments |
| Employer & Industry Usage | Tech companies, large organizations | IT service providers, large organizations |
| Primary Focus | Implementing and managing AirWatch solutions | Managing and supporting mobile device security and policies |
While both roles involve mobile device management, an Airwatch professional specializes in deploying and maintaining AirWatch solutions, whereas a Mobile Device Management (MDM) Specialist has a broader focus on managing various MDM platforms and policies across devices. The roles often overlap but differ in scope and specific platform expertise.
What are the key skills and qualifications needed to thrive as an AirWatch (VMware Workspace ONE) Administrator, and why are they important?
Which 3 jobs will survive AI?

Full-time
Posted 5 days ago
Job description
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second-level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission-critical IT environment. The ideal candidate brings strong technical depth, excellent problem-solving skills, and experience supporting enterprise-scale systems.
What You'll Do
- Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm-transferred calls.
- Perform advanced remote troubleshooting for:
- Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
- Email services and Microsoft Outlook
- Personal Identity Verification (PIV) card authentication
- Remote VPN access (GlobalProtect and Zscaler)
- Remote access via DHS Workplace (WaaS)
- Microsoft Office products
- Windows OS and Active Directory
- Remote software installations
- Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
- Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
- Answer ≥80% of transferred calls and chats within 60 seconds.
- Escalate incidents to next-level support teams, including internal CBP groups and third-party vendors, as required.
- Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
- Install approved software using Government-provided tools and processes.
Required Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred.
- Minimum 2 years of experience providing IT help desk or technical support with Tier II-level troubleshooting.
- Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
- Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification.
- HDI Desktop Support Technician certification.
- Experience with AirWatch/Workspace ONE MDM.
- Experience with GlobalProtect VPN and Zscaler.
- Experience using the ServiceNow ITSM platform.
- Prior federal government or CBP Tier II support experience.
- ITIL Foundation certification.
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.
About Aretec
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Fairfax, VA, US
Year founded
2005