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Airport Customer Service Jobs (NOW HIRING)

Unifi

Airport Customer Service Agent - SFO

San Francisco, CA · On-site

$18.25 - $24.50/hr

General information Job Title Airport Customer Service Agent - SFO Date Wednesday, February 25, 2026 Entity Unifi Aviation, LLC State California City San Francisco Base Pay Rate: $ 22.51 Full/Part ...

Unifi

Airport Customer Service Agent - FSD

Sioux Falls, SD · On-site

$15.50 - $20.75/hr

General information Job Title Airport Customer Service Agent - FSD Date Tuesday, June 30, 2026 Entity Unifi Aviation, LLC State South Dakota City Sioux Falls Base Pay Rate: $ 15.00 Full/Part Time ...

Unifi

Airport Customer Service Agent- PT

Jacksonville, FL · On-site

$14.25 - $19.25/hr

General information Job Title Airport Customer Service Agent- PT Date Monday, July 6, 2026 Entity Unifi Aviation, LLC State Florida City Jacksonville Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

Unifi

Airport Customer Service Agent - JAC

Jackson, WY

$16 - $21.50/hr

General information Job Title Airport Customer Service Agent - JAC Date Friday, May 29, 2026 Entity Unifi Aviation, LLC State Wyoming City Jackson Base Pay Rate: $ 25.00 Full/Part Time Full Time ...

Unifi

Airport Customer Service Agent - PT

San Antonio, TX · On-site

$14 - $18.75/hr

General information Job Title Airport Customer Service Agent - PT Date Wednesday, July 1, 2026 Entity Unifi Aviation, LLC State Texas City San Antonio Base Pay Rate: $ 15.50 Full/Part Time Part Time ...

Unifi

Airport Customer Service Agent - PT

Dallas, TX

$15.25 - $20.50/hr

General information Job Title Airport Customer Service Agent - PT Date Tuesday, June 30, 2026 Entity Unifi Aviation, LLC State Texas City Dallas Base Pay Rate: $ 15.15 Full/Part Time Part Time Exempt ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI

$15 - $20.25/hr

General information Job Title Airport Customer Service Agent - ATW Date Monday, July 27, 2026 Entity Unifi Aviation, LLC State Wisconsin City Appleton Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

Unifi

Airport Customer Service Agent - MBS

Freeland, MI

$13.25 - $17.75/hr

General information Job Title Airport Customer Service Agent - MBS Date Wednesday, August 5, 2026 Entity Unifi Aviation, LLC State Michigan City Freeland Base Pay Rate: $ 14.00 Full/Part Time ...

Unifi

$14.50 - $19.50/hr

General information Job Title Airport Customer Service Agent - CRW Date Sunday, July 12, 2026 Entity Unifi Aviation, LLC State West Virginia City Charleston Base Pay Rate: $ 13.50 Seasonal Pay Rate ...

Unifi

$15.75 - $21/hr

General information Job Title Airport Customer Service Agent - BGR Date Monday, July 27, 2026 Entity Unifi Aviation, LLC State Maine City Bangor Base Pay Rate: $ 16.00 Full/Part Time Part Time Exempt ...

Unifi

Airport Customer Service Agent (Full-Time)

Atlanta, GA · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Airport Customer Service Agent (Full-Time) Airport Customer Service Agent Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our ...

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Unifi

Airport Customer Service Agent - CID

Cedar Rapids, IA

$15.25 - $20.25/hr

General information Job Title Airport Customer Service Agent - CID Date Wednesday, February 25, 2026 Entity Unifi Aviation, LLC State Iowa City Cedar Rapids Base Pay Rate: $ 15.15 Seasonal Pay Rate ...

Unifi

Airport Customer Service Agent - SBN

South Bend, IN

$15.25 - $20.25/hr

General information Job Title Airport Customer Service Agent - SBN Date Tuesday, August 4, 2026 Entity Unifi Aviation, LLC State Indiana City South Bend Base Pay Rate: $ 15.76 Full/Part Time ...

Unifi

Airport Customer Service - ROA

Roanoke, VA · On-site

$15.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General information Job Title Airport Customer Service - ROA Date Friday, July 31, 2026 Entity Unifi Aviation, LLC State Virginia City Roanoke Base Pay Rate: $ 15.00 Full/Part Time Part Time Exempt ...

Unifi

Airport Customer Service Agent - SBN

South Bend, IN · On-site

$15.76/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Airport Customer Service Agent - SBN Job Title: Airport Customer Service Agent - SBN Entity: Unifi Aviation, LLC State: Indiana City: South Bend Base Pay Rate: $15.76 Full/Part Time: Part Time Exempt ...

Unifi

Airport Customer Service Agent (Full-Time)

Atlanta, GA · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General information Job Title Airport Customer Service Agent (Full-Time) Date Friday, August 7, 2026 Entity Unifi Aviation, LLC State Georgia City Atlanta Base Pay Rate: $ 15.50 Full/Part Time ...

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Airport Customer Service information

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How much do airport customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for airport customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an airport customer service representative do at the airport?

An airport customer service representative assists passengers with check-in, baggage handling, flight information, and resolving issues related to travel. They communicate with airline staff and passengers, often using computer systems and ticketing tools, and must provide excellent customer service in a fast-paced environment.

What is the difference between Airport Customer Service vs Airport Ticketing Agent?

AspectAirport Customer ServiceAirport Ticketing Agent
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills; familiarity with ticketing systems
Work EnvironmentAirports, customer service counters, passenger assistance areasTicketing counters, check-in areas, airline offices
Employer & Industry UsageAirlines, airports, travel agenciesAirlines, travel agencies, airport terminals
Common Search & ComparisonCustomer service roles at airportsTicketing and check-in roles at airports

While both roles operate within airport environments and require customer service skills, Airport Customer Service focuses on assisting passengers with a variety of needs, whereas Airport Ticketing Agents primarily handle ticket sales, check-ins, and reservations. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are some common challenges faced by airport customer service agents, and how are they typically addressed?

Airport Customer Service agents often encounter challenges such as handling irate passengers during flight delays, managing high passenger volumes during peak travel times, and resolving issues related to baggage or ticketing. To address these, agents receive training in conflict resolution, effective communication, and problem-solving. They also work closely with airline operations teams and use real-time information systems to provide timely updates and solutions to passengers. Support from supervisors and a collaborative team environment help agents manage stress and deliver excellent service under pressure.

What are the key skills and qualifications needed to thrive as an airport customer service agent, and why are they important?

To thrive as an Airport Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and security protocols is important, and some roles may require specific airline or safety certifications. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this field. These skills ensure efficient passenger processing, positive customer experiences, and the smooth handling of disruptions in a fast-paced airport environment.

What is an airport customer service representative?

Airport customer service representatives are professionals who assist passengers with various needs at airports, such as check-in, boarding, ticketing, baggage handling, and providing information about flights and airport services. They help resolve issues related to delays, cancellations, or lost luggage and ensure a smooth travel experience for travelers. These representatives often work for airlines or airport authorities and are trained to handle customer inquiries and emergencies efficiently.

What jobs can I get working at the airport?

Airport customer service roles include ticket agents, gate agents, baggage handlers, security officers, and information desk staff. These positions often require good communication skills, customer service experience, and sometimes security or certification training. Opportunities are available for full-time, part-time, and seasonal work in a fast-paced environment.

What is the role of airport customer service in airport?

Airport customer service representatives assist travelers by providing information, resolving issues, and guiding them through check-in, security, and boarding processes. They ensure a smooth passenger experience, often using communication skills and knowledge of airport procedures to address concerns promptly.

What cities are hiring for Airport Customer Service jobs?

Cities with the most Airport Customer Service job openings:

What states have the most Airport Customer Service jobs?

States with the most job openings for Airport Customer Service jobs include:

What job categories do people searching Airport Customer Service jobs look for?

The top searched job categories for Airport Customer Service jobs are:

Airport Customer Service jobs near you
Infographic showing various Airport Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airport Customer Service Agent (Full-Time)

Unifi

Atlanta, GA

$15 - $20/hr

Full-time

Posted 7 days ago

Job description

General information
Job Title
Airport Customer Service Agent (Full-Time)
Date
Friday, August 7, 2026
Entity
Unifi Aviation, LLC
State
Georgia
City
Atlanta
Base Pay Rate:
$ 15.50
Full/Part Time
Full Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, P.M. shift

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