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Airport Customer Service Jobs (NOW HIRING)

Unifi

Airport Customer Service - ROA

Roanoke, VA

$15.75 - $21.25/hr

General information Job Title Airport Customer Service - ROA Date Friday, July 31, 2026 Entity Unifi Aviation, LLC State Virginia City Roanoke Base Pay Rate: $ 15.00 Full/Part Time Part Time Exempt ...

Unifi

Airport Customer Service - ROA

Roanoke, VA · On-site

$15/hr

Airport Customer Service - ROA Airport Customer Service - ROA Entity: Unifi Aviation, LLC State: Virginia City: Roanoke Base Pay Rate: $15.00 Full/Part Time: Part Time Exempt or Non-Exempt Position:

Unifi

General information Job Title Airport Customer Service Supervisor -FAY Date Wednesday, July 22, 2026 Entity Unifi Aviation, LLC State North Carolina City Fayetteville Base Pay Rate: $ 19.00 Full/Part ...

Unifi

Airport Customer Service Agent - FSD

Sioux Falls, SD · On-site

$15.50 - $20.75/hr

General information Job Title Airport Customer Service Agent - FSD Date Monday, August 10, 2026 Entity Unifi Aviation, LLC State South Dakota City Sioux Falls Base Pay Rate: $ 15.00 Full/Part Time ...

Unifi

Airport Customer Service Agent - MSN

Madison, WI

$15.50 - $21/hr

General information Job Title Airport Customer Service Agent - MSN Date Tuesday, June 2, 2026 Entity Unifi Aviation, LLC State Wisconsin City Madison Base Pay Rate: $ 17.00 Full/Part Time Full Time ...

Unifi

Airport Customer Service Agent - SFO

San Francisco, CA · On-site

$18.25 - $24.50/hr

General information Job Title Airport Customer Service Agent - SFO Date Monday, August 10, 2026 Entity Unifi Aviation, LLC State California City San Francisco Base Pay Rate: $ 22.51 Full/Part Time ...

Unifi

General information Job Title Airport Customer Service Supervisor - BGR Date Wednesday, August 5, 2026 Entity Unifi Aviation, LLC State Maine City Bangor Base Pay Rate: $ 20.00 Full/Part Time ...

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Airport Customer Service information

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How much do airport customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for airport customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an airport customer service representative do at the airport?

An airport customer service representative assists passengers with check-in, baggage handling, flight information, and resolving issues related to travel. They communicate with airline staff and passengers, often using computer systems and ticketing tools, and must provide excellent customer service in a fast-paced environment.

What is the difference between Airport Customer Service vs Airport Ticketing Agent?

AspectAirport Customer ServiceAirport Ticketing Agent
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills; familiarity with ticketing systems
Work EnvironmentAirports, customer service counters, passenger assistance areasTicketing counters, check-in areas, airline offices
Employer & Industry UsageAirlines, airports, travel agenciesAirlines, travel agencies, airport terminals
Common Search & ComparisonCustomer service roles at airportsTicketing and check-in roles at airports

While both roles operate within airport environments and require customer service skills, Airport Customer Service focuses on assisting passengers with a variety of needs, whereas Airport Ticketing Agents primarily handle ticket sales, check-ins, and reservations. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are some common challenges faced by airport customer service agents, and how are they typically addressed?

Airport Customer Service agents often encounter challenges such as handling irate passengers during flight delays, managing high passenger volumes during peak travel times, and resolving issues related to baggage or ticketing. To address these, agents receive training in conflict resolution, effective communication, and problem-solving. They also work closely with airline operations teams and use real-time information systems to provide timely updates and solutions to passengers. Support from supervisors and a collaborative team environment help agents manage stress and deliver excellent service under pressure.

What are the key skills and qualifications needed to thrive as an airport customer service agent, and why are they important?

To thrive as an Airport Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and security protocols is important, and some roles may require specific airline or safety certifications. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this field. These skills ensure efficient passenger processing, positive customer experiences, and the smooth handling of disruptions in a fast-paced airport environment.

What is an airport customer service representative?

Airport customer service representatives are professionals who assist passengers with various needs at airports, such as check-in, boarding, ticketing, baggage handling, and providing information about flights and airport services. They help resolve issues related to delays, cancellations, or lost luggage and ensure a smooth travel experience for travelers. These representatives often work for airlines or airport authorities and are trained to handle customer inquiries and emergencies efficiently.

What jobs can I get working at the airport?

Airport customer service roles include ticket agents, gate agents, baggage handlers, security officers, and information desk staff. These positions often require good communication skills, customer service experience, and sometimes security or certification training. Opportunities are available for full-time, part-time, and seasonal work in a fast-paced environment.

What is the role of airport customer service in airport?

Airport customer service representatives assist travelers by providing information, resolving issues, and guiding them through check-in, security, and boarding processes. They ensure a smooth passenger experience, often using communication skills and knowledge of airport procedures to address concerns promptly.

What cities are hiring for Airport Customer Service jobs?

Cities with the most Airport Customer Service job openings:

What states have the most Airport Customer Service jobs?

States with the most job openings for Airport Customer Service jobs include:

What job categories do people searching Airport Customer Service jobs look for?

The top searched job categories for Airport Customer Service jobs are:

Airport Customer Service jobs near you
Infographic showing various Airport Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airport Customer Service Coordinator

zTrip Jax

Jacksonville, FL • On-site

$15 - $18/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Now Hiring: Airport Customer Service CoordinatorCreate a Great First Impression for Travelers with zTrip

zTrip is looking for friendly, professional, and customer-focused Airport Customer Service Coordinators to support transportation operations at Jacksonville International Airport. In this highly visible role, you'll serve as the first point of contact for arriving travelers, assisting with transportation needs, coordinating passenger pickups, and ensuring a smooth and welcoming experience.

At zTrip, we're committed to providing safe, reliable, and innovative transportation solutions while delivering exceptional customer service to every passenger we serve.

Why Join zTrip?

As one of the nation's leading transportation providers, zTrip offers exciting opportunities for individuals who enjoy helping people and thrive in a fast-paced environment. If you're passionate about customer service and enjoy working in an airport setting, we'd love to have you on our team.

What We Offer:
  • Medical, Dental, Vision, and Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • 401(k) Retirement Plan
  • Career Growth and Advancement Opportunities
  • Dynamic and Team-Oriented Work Environment
Available ShiftsFull-Time
  • Monday-Sunday | 8:30 AM - 4:30 PM
  • Monday-Sunday | 4:30 PM - Last Flight
Part-Time
  • Saturday & Sunday | 10:00 AM - Last Flight
Key Responsibilities as an Airport Customer Service Coordinator:
  • Welcome arriving passengers with a friendly and professional attitude
  • Assist travelers with transportation options and pickup coordination
  • Manage passenger flow in designated transportation areas
  • Connect passengers with available drivers and transportation services
  • Provide information regarding zTrip services, fares, and travel options
  • Answer questions and assist with directions throughout the airport transportation area
  • Support passengers requiring accessibility assistance or special accommodations
  • Address customer concerns quickly and professionally
  • Communicate effectively with drivers, dispatchers, and airport personnel
  • Maintain a positive and organized transportation environment
  • Represent zTrip with professionalism, courtesy, and outstanding customer service
What We're Looking For:
  • Strong customer service and communication skills
  • Friendly, outgoing, and professional demeanor
  • Ability to stay organized in a busy, fast-paced environment
  • Comfortable interacting with people from diverse backgrounds
  • Strong problem-solving skills and attention to detail
  • Reliable attendance and punctuality
  • Ability to work independently and as part of a team
  • Previous experience in customer service, hospitality, transportation, tourism, or airport operations is a plus
Why This Role Matters

As an Airport Customer Service Coordinator, you'll help create a positive first impression for thousands of travelers arriving in Jacksonville. Your ability to provide guidance, coordinate transportation services, and deliver exceptional customer care will help ensure every passenger's journey begins smoothly and stress-free.

Apply Today

If you enjoy helping people, providing exceptional customer service, and working in an exciting airport environment, apply today to become an Airport Customer Service Coordinator with zTrip and help keep travelers moving with confidence.