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Airlines Reservation Agent Jobs (NOW HIRING)

Cross Trained Agent

Sidney, MT · On-site

$15.50/hr

... work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY ... Airline reservation system experience preferred * Must be at least 18 years old * Must hold a high ...

Cross Trained Agent

Trenton, ME · On-site

$16.50/hr

... work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY ... Airline reservation system experience preferred * Must be at least 18 years old * Must hold a high ...

Customer Service Agent (PT)

Santa Clarita, CA · On-site

$15.75 - $21/hr

The opportunity: As a Jazz Customer Service Agent, you will be part of a team professionally ... an airline reservation system is an asset. * French language fluency or working knowledge is an ...

Customer Service Agent

East Boston, MA · On-site

$16.75 - $22.50/hr

... Airline reservation system experience preferred • Must be at least 18 years old • Must hold a high school diploma or equivalent • Must have valid US drivers license • Must be able to lift up ...

Showing results 21-40

Airlines Reservation Agent information

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How much do airlines reservation agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for airlines reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an airlines reservation agent?

Airlines Reservation Agents are customer service professionals who assist passengers with booking flights, handling reservations, issuing tickets, and providing information about flight schedules, fares, and policies. They typically work for airlines or travel agencies, either in call centers, at airport counters, or online. Their role involves managing customer inquiries, resolving booking issues, and ensuring travelers have a smooth experience when planning and adjusting their trips. Airlines Reservation Agents also handle changes, cancellations, and special requests, often serving as the first point of contact for travelers.

What are the key skills and qualifications needed to thrive as an airlines reservation agent?

To thrive as an Airlines Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with computer reservation systems (such as Sabre or Amadeus), ticketing protocols, and basic office software is essential. Excellent communication, patience, and problem-solving abilities help agents handle customer inquiries and resolve booking issues effectively. These skills ensure accurate reservations, enhance customer satisfaction, and contribute to the smooth operation of airline services.

What are some common challenges faced by airlines reservation agents, and how can they be managed?

Airlines Reservation Agents often encounter challenges such as handling high call volumes during peak travel seasons, resolving complex booking issues, and managing last-minute itinerary changes. Staying organized, remaining patient, and developing strong communication skills are essential for effectively assisting customers under pressure. Many agents also rely on supportive team structures and access to up-to-date reservation systems to navigate these challenges successfully.

What is the difference between Airlines Reservation Agent vs Ticketing Agent?

AspectAirlines Reservation AgentTicketing Agent
CredentialsHigh school diploma, customer service skills, airline-specific trainingHigh school diploma, customer service skills, airline or travel agency training
Work EnvironmentAirline offices, call centers, airport countersTravel agencies, airline offices, airport counters
Employer & IndustryAirlines, travel companiesTravel agencies, airlines
Primary ResponsibilitiesReserving flights, managing bookings, assisting customersIssuing tickets, processing reservations, handling travel documentation

Both roles involve customer service and booking responsibilities within the airline and travel industry. While Airlines Reservation Agents focus on managing reservations and customer inquiries, Ticketing Agents primarily handle ticket issuance and processing. The roles often overlap, but the Reservation Agent has a broader scope in booking management, whereas Ticketing Agents specialize in ticketing procedures.

How to be an airline reservation agent?

To become an airline reservation agent, you typically need a high school diploma or equivalent, strong communication skills, and proficiency with reservation systems like Sabre or Amadeus. Customer service experience and the ability to work flexible hours are also important; some employers may require certification or training programs in airline reservation systems.

Is an airlines reservation agent a good job?

An airlines reservation agent is a customer service role that involves assisting passengers with booking flights, managing reservations, and handling inquiries. It typically requires strong communication skills, familiarity with reservation systems, and the ability to work flexible hours, including evenings and weekends. The job can offer opportunities for advancement within the airline industry but may also involve high call volume and repetitive tasks.
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Infographic showing various Airlines Reservation Agent job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Cross Trained Agent

Sidney, MT • On-site

$15.50/hr

Other

Re-posted 20 days ago


Job description

SUMMARY:
Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:
•    Check in passengers and baggage using Cape Air’s passenger service system
•    Make passenger reservations and rebook flights
•    Make boarding announcements
•    Provide extra assistance to passengers with special needs
•    Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
•    Share information with pilots/ramp/operations using radio communications
•    Organize ticket and cash reports
•    Handle delayed or missing baggage and process claims
•    Assure compliance with FAA and airport security procedures
•    Meet and marshal aircraft
•    Fueling Cape Air aircraft, if applicable to station operations
•    Load and unload passengers and their baggage
•    Escort passengers out to the aircraft
•    Additional duties as assigned  
        
QUALIFICATIONS:
•    Airline work experience preferred
•    Airline reservation system experience preferred
•    Must be at least 18 years old
•    Must hold a high school diploma or equivalent
•    If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
•    Must be able to lift up to 70 lbs.
•    Basic computer skills required
•    Excellent communication and excellent customer service skills required
•    Ability to interact effectively with others
•    Ability to work independently and adapt to changing work priorities
•    Ability to communicate effectively, orally and in writing
•    Flexibility of schedule is a must
•    This position will often require working nights, weekends and holidays
•    Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit