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Airline Customer Service Representative Jobs (NOW HIRING)

Ontic

Customer Service Representative

Los Angeles, CA · On-site

$28 - $36/hr

As a Customer Service Representative, you will: * Serve as the primary point of contact for ... Prior experience with Airline customers and OEM's is desired. * Ability to work independently and ...

Ontic

Customer Service Representative

Los Angeles, CA

$28 - $36/hr

As a Customer Service Representative, you will: * Serve as the primary point of contact for ... Prior experience with Airline customers and OEM's is desired. * Ability to work independently and ...

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Airline Customer Service Representative information

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How much do airline customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for airline customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an airline customer service representative?

Airline Customer Service Representatives are professionals who assist airline passengers with a variety of services before, during, and after their flights. Their duties typically include checking in passengers, issuing boarding passes, handling luggage, answering questions about flights, and resolving issues such as delays or lost baggage. They play a vital role in ensuring a smooth travel experience by providing information, support, and solutions to travelers. Customer service representatives work at airport ticket counters, gates, or over the phone, and are trained to handle stressful situations calmly and efficiently.

What are the key skills and qualifications needed to thrive as an airline customer service representative?

To thrive as an Airline Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and customer relationship management (CRM) tools is typically required. Patience, empathy, and a calm demeanor help you excel when handling stressful situations and diverse customer needs. These skills are crucial for ensuring positive passenger experiences, resolving issues efficiently, and upholding the airline's reputation.

What are some common challenges faced by airline customer service representatives and how can they be managed?

Airline Customer Service Representatives often encounter challenges such as handling delayed or canceled flights, managing high passenger volumes during peak travel times, and addressing upset or anxious travelers. Successfully managing these situations requires strong communication skills, patience, and the ability to remain calm under pressure. Many airlines provide training in conflict resolution and stress management to help representatives de-escalate tense situations and ensure a positive experience for passengers. Building rapport with teammates is also important, as collaboration helps distribute workloads and find quick solutions to complex issues.

What is the difference between Airline Customer Service Representative vs Ticketing Agent?

AspectAirline Customer Service RepresentativeTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline offices, call centersAirports, ticket counters, airline offices
Employer & IndustryAirlines, travel agenciesAirlines, travel agencies
Primary ResponsibilitiesAssist passengers, handle inquiries, resolve issuesSell tickets, issue boarding passes, manage reservations

Both roles involve customer interaction within the airline industry, but Airline Customer Service Representatives focus on passenger assistance and problem resolution, while Ticketing Agents primarily handle ticket sales and reservations. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How do I become an airline customer service representative?

To become an airline customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some airlines may require training or certification in airline policies and safety procedures, and proficiency in multiple languages can be an advantage.
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Airline Customer Service Representative jobs near you
Infographic showing various Airline Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airline Customer Service Representative (Korean/Japanese Language) $20/hr

Honolulu, HI • On-site

Hallmark Aviation Services
Transportation and Warehousing • 1 - 5K employees
Learn more about Hallmark Aviation Servicesexternal

$20/hr

Part-time

Re-posted 16 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

46th of 68 rated aviation services

Job description


Hallmark Aviation is seeking CUSTOMER SERVICE AGENTS to provide exceptional service
to our WORLD CLASS International Airlines at HNL Airport.
WE ARE IN NEED OF MULTI-LINGUAL SPEAKERS FOR A PRESTIGIOUS INTERNATIONAL AIRLINE!!!
Job Duties
  • Perform a broad range of duties depending on location and service demands while delivering a high quality product
  • Daily functions may include rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport
  • Constant passenger & crew interaction
  • Operate jet bridge
  • Resolve issues with flight activity to ensure on-time departure
  • Some cash handling transactions, manifests, and labeling

Skills
  • Common sense and organized
  • Mental capacity to make quick and rational decisions
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a fast-paced environment
  • Bilingual speakers needed.

Environmental Conditions:
  • Involves continuous people interaction and exposure to aircraft sounds

Required Skills
Basic Requirements
  • At least 18yrs old, with a High School Diploma or G.E.D.
  • English proficient, other languages may be required
  • Basic Math Skills: Adding, Subtracting, Division, and Multiplying
  • Computer Literate
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Reading & comprehension of reference materials, instructions, policies & procedures

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Social media

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