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Airline Customer Service Representative Jobs (NOW HIRING)

SFO

Customer Service Representative

San Francisco, CA

$22.55 - $25/hr

Airline Customer Service Representative (GENERAL) at SFO Airport - $22.55 w Health, $25.00 wo Tracking CodeSFOGENAUG2026 "ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation has earned ...

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How much do airline customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for airline customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an airline customer service representative?

Airline Customer Service Representatives are professionals who assist airline passengers with a variety of services before, during, and after their flights. Their duties typically include checking in passengers, issuing boarding passes, handling luggage, answering questions about flights, and resolving issues such as delays or lost baggage. They play a vital role in ensuring a smooth travel experience by providing information, support, and solutions to travelers. Customer service representatives work at airport ticket counters, gates, or over the phone, and are trained to handle stressful situations calmly and efficiently.

What are the key skills and qualifications needed to thrive as an airline customer service representative?

To thrive as an Airline Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and customer relationship management (CRM) tools is typically required. Patience, empathy, and a calm demeanor help you excel when handling stressful situations and diverse customer needs. These skills are crucial for ensuring positive passenger experiences, resolving issues efficiently, and upholding the airline's reputation.

What are some common challenges faced by airline customer service representatives and how can they be managed?

Airline Customer Service Representatives often encounter challenges such as handling delayed or canceled flights, managing high passenger volumes during peak travel times, and addressing upset or anxious travelers. Successfully managing these situations requires strong communication skills, patience, and the ability to remain calm under pressure. Many airlines provide training in conflict resolution and stress management to help representatives de-escalate tense situations and ensure a positive experience for passengers. Building rapport with teammates is also important, as collaboration helps distribute workloads and find quick solutions to complex issues.

What is the difference between Airline Customer Service Representative vs Ticketing Agent?

AspectAirline Customer Service RepresentativeTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline offices, call centersAirports, ticket counters, airline offices
Employer & IndustryAirlines, travel agenciesAirlines, travel agencies
Primary ResponsibilitiesAssist passengers, handle inquiries, resolve issuesSell tickets, issue boarding passes, manage reservations

Both roles involve customer interaction within the airline industry, but Airline Customer Service Representatives focus on passenger assistance and problem resolution, while Ticketing Agents primarily handle ticket sales and reservations. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How do I become an airline customer service representative?

To become an airline customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some airlines may require training or certification in airline policies and safety procedures, and proficiency in multiple languages can be an advantage.
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Airline Customer Service Representative jobs near you
Infographic showing various Airline Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airline Customer Service Representatives (French Speakers Needed)

Atlanta, GA

Hallmark Aviation Services
Transportation and Warehousing • 1 - 5K employees
Learn more about Hallmark Aviation Servicesexternal

$18.50/hr

Full-time

Re-posted 7 days ago

Key responsibilities

  • Assist customers with fare quotes, boarding gate functions, and perform assignments at various airport areas including ticket counter, baggage counter, and gate check-in.

  • Maintain professional interactions with airline passengers, clients, and crew, and operate equipment and machinery in accordance with policies and standards.

  • Complete accurate cash handling transactions, manage data entry and access on computers, and perform physical tasks such as lifting, standing, and moving items.

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

46th of 68 rated aviation services

Job description

 "ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" 

WE ARE HIRING FRENCH SPEAKERS AS CUSTOMER SERVICE AGENTS FOR PRESTIGEOUS INTERNATIONAL AIRLINES IN ATL - STARTING AT $18.50/hr

French Speakers Needed!!!

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at the ATL International Airport. We cater to a distinctive clientele.

SUMMARY

Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our international airline. Great entry-level airline opportunity. Apply today!

Basic Requirements

  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age with high school graduate or G.E.D equivalent.
  • Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
  • Background Check, Fingerprinting required
  • English proficient, German language is a plus.
  • Computer savvy

**DRUG SCREENING REQUIRED AT TIME OF HIRE**
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

  • Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
  • Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
  • Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
  • Translate, transcribe when possible
  • Take care when handling company assets and be aware of costs associated with damage
  • Complete accurate cash handling transactions, manifests, and labelling
  • Operate machinery in accordance to operational policies and standards
  • Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
  • Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Varied shifts within a 24-hour clock

* Occasional lifting of 23 kg; 32 kg with assistance. 

* Long periods of standing and walking long distances

* Pulling, pushing and moving large bulky items including carts

* Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Environmental Conditions:
        Involves continuous people interaction and exposure to aircraft sounds

 Equal Employment Opportunity Statement

Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Social media

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