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Airline Customer Service Representative Jobs (NOW HIRING)

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Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

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How much do airline customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for airline customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an airline customer service representative?

Airline Customer Service Representatives are professionals who assist airline passengers with a variety of services before, during, and after their flights. Their duties typically include checking in passengers, issuing boarding passes, handling luggage, answering questions about flights, and resolving issues such as delays or lost baggage. They play a vital role in ensuring a smooth travel experience by providing information, support, and solutions to travelers. Customer service representatives work at airport ticket counters, gates, or over the phone, and are trained to handle stressful situations calmly and efficiently.

What are the key skills and qualifications needed to thrive as an airline customer service representative?

To thrive as an Airline Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and customer relationship management (CRM) tools is typically required. Patience, empathy, and a calm demeanor help you excel when handling stressful situations and diverse customer needs. These skills are crucial for ensuring positive passenger experiences, resolving issues efficiently, and upholding the airline's reputation.

What are some common challenges faced by airline customer service representatives and how can they be managed?

Airline Customer Service Representatives often encounter challenges such as handling delayed or canceled flights, managing high passenger volumes during peak travel times, and addressing upset or anxious travelers. Successfully managing these situations requires strong communication skills, patience, and the ability to remain calm under pressure. Many airlines provide training in conflict resolution and stress management to help representatives de-escalate tense situations and ensure a positive experience for passengers. Building rapport with teammates is also important, as collaboration helps distribute workloads and find quick solutions to complex issues.

What is the difference between Airline Customer Service Representative vs Ticketing Agent?

AspectAirline Customer Service RepresentativeTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline offices, call centersAirports, ticket counters, airline offices
Employer & IndustryAirlines, travel agenciesAirlines, travel agencies
Primary ResponsibilitiesAssist passengers, handle inquiries, resolve issuesSell tickets, issue boarding passes, manage reservations

Both roles involve customer interaction within the airline industry, but Airline Customer Service Representatives focus on passenger assistance and problem resolution, while Ticketing Agents primarily handle ticket sales and reservations. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How do I become an airline customer service representative?

To become an airline customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some airlines may require training or certification in airline policies and safety procedures, and proficiency in multiple languages can be an advantage.
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Airline Customer Service Representative jobs near you
Infographic showing various Airline Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airline Customer Service Representative

Austin, TX • On-site

Hallmark Aviation Services
Transportation and Warehousing • 1 - 5K employees
Learn more about Hallmark Aviation Servicesexternal

$20 - $21/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

46th of 68 rated aviation services

Job description

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...... peace of mindHallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Austin-Bergstrom International Airport (AUS). We cater to a distinctive clientele.

We offer part-time positions, English Needed, Spanish Speaking a plus!

  • Excellent advancement opportunities
  • Paid Training
  • Dynamic Workplace
  • Medical benefits (Full-Time Employees)
  • Voluntary dental, vision, and a matching 401k plan
  • Amazon Incentives and travel perks

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment:

  • Learn behind-the-scene workings of an international airport.
  • You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
  • Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
  • Enjoy the opportunity to professionally interact with high-profile passengers.
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age, high school graduate or G.E.D equivalent.
  • Eligible to work in the United States
  • English proficient, other languages are a plus.
  • Computer savvy

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

It's just one click away.

Job Location

Austin, Texas, United States

Position Type

Part-Time

Salary

$21.00/hr with Airline Experience - USD

Required Training

Required to study and successfully complete mandatory training modules

Company Description

Leading above the wing ground handling company with over 36 years in the Business

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Social media

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