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Airline Customer Service Director Jobs in Rutherford, NJ

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Airline Customer Service Director information

See Rutherford, NJ salary details

$39.8K

$125.7K

$200.3K

How much do airline customer service director jobs pay per year?

As of Aug 7, 2026, the average yearly pay for airline customer service director in Rutherford, NJ is $125,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,800.00 and $150,400.00 per year, depending on experience, location, and employer.

What does an airline customer service director do?

An Airline Customer Service Director oversees the customer service operations within an airline, ensuring that passengers have a positive and efficient experience. They manage customer service teams, develop policies and procedures, handle escalated complaints, and coordinate with other departments like operations and security. Their responsibilities also include monitoring service quality, implementing training programs, and ensuring compliance with industry regulations. Ultimately, they strive to improve customer satisfaction and uphold the airline's reputation.

What are the key skills and qualifications needed to thrive as an airline customer service director, and why are they important?

To thrive as an Airline Customer Service Director, you need extensive experience in customer service management, a bachelor's degree (often in business or hospitality), and strong knowledge of airline industry operations. Familiarity with customer relationship management (CRM) systems, airline reservation platforms, and relevant safety or service certifications is typically required. Exceptional leadership, conflict resolution, and communication skills help build high-performing teams and ensure positive passenger experiences. These competencies are vital for maintaining service standards, resolving escalated issues, and driving customer loyalty in a highly competitive industry.

How does an airline customer service director typically collaborate with other departments to improve the passenger experience?

An Airline Customer Service Director frequently works cross-functionally with departments such as flight operations, ground services, marketing, and IT to ensure a seamless passenger journey. This collaboration involves coordinating responses to operational disruptions, developing customer feedback initiatives, and implementing technology solutions to streamline service. By working closely with these teams, the director can proactively address issues, align service standards, and drive improvements in customer satisfaction across all touchpoints. Regular interdepartmental meetings and joint projects are common to foster communication and effective problem-solving.
What are the most commonly searched types of Airline Customer Service jobs in Rutherford, NJ? The most popular types of Airline Customer Service jobs in Rutherford, NJ are:
What job categories do people searching Airline Customer Service Director jobs in Rutherford, NJ look for? The top searched job categories for Airline Customer Service Director jobs in Rutherford, NJ are:
Airline Customer Service Director jobs near you
Infographic showing various Airline Customer Service Director job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $125,735 per year, or $60.4 per hour.

Airline Customer Service Representative

Hallmark Aviation Services

Newark, NJ • On-site

$20.50 - $25.10/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

44th of 65 rated aviation services

Job description

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Newark Liberty International Airport (EWR). We cater to a distinctive clientele.

We offer part-time and full-time positions.

  • Excellent advancement opportunities
  • Paid Training
  • Dynamic Workplace
  • Medical benefits
  • Voluntary dental, vision, and a matching 401k plan
  • Amazon Incentives

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment :

  • Learn behind-the-scene workings of an international airport.
  • You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
  • Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
  • Enjoy the opportunity to professionally interact with high-profile passengers.
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age, high school graduate or G.E.D equivalent.
  • Eligible to work in the United States
  • English proficient, other languages are a plus.
  • Computer savvy

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

It's just one click away.

Required Training

Required to study and successfully complete two weeks of paid training

MUST HAVE RELIABLE TRANSPORTATION

English Required.

$20.50/hr plus $4.60 in Health Variance, Dental and Vision options, 401k, Amazon Incentives and Parking

Company Description

Leading above the wing ground handling company with over 36 years in the Business

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

Social media

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