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Airline Call Center Jobs in Reno, NV (NOW HIRING)

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Airline Call Center information

See Reno, NV salary details

$10

$17

$24

How much do airline call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for airline call center in Reno, NV is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What is an airline call center?

An Airline Call Center job involves assisting customers with flight bookings, reservations, cancellations, and general inquiries over the phone or online. Agents help resolve issues related to baggage, flight changes, refunds, and travel policies. Strong communication skills and knowledge of airline procedures are essential. Employees may also handle customer complaints and provide support during travel disruptions.

What are the key skills and qualifications needed to thrive in the airline call center position?

To thrive as an Airline Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with booking and reservation systems such as Sabre or Amadeus, as well as basic computer proficiency, is typically required. Exceptional patience, active listening, and the ability to remain calm under pressure are important soft skills that set top candidates apart. These qualities are essential for efficiently assisting customers, resolving travel issues, and maintaining a positive customer experience in a fast-paced environment.

What are some common challenges faced by airline call center representatives?

Airline call center representatives often encounter challenges such as managing a high volume of calls during peak travel seasons, dealing with frustrated or distressed customers, and handling last-minute booking changes or cancellations. Staying up-to-date with constantly changing airline policies and flight schedules requires ongoing attention to detail. Effective time management and strong communication are crucial to navigate these demands, and team members regularly collaborate to share updates and solutions. While the job can be fast-paced, it offers valuable experience in customer service and opportunities to grow within the airline industry.

Can you work remotely for an airline call center?

Many airline call centers offer remote work options for customer service representatives, especially for roles involving phone and computer-based communication. Remote positions typically require strong communication skills, familiarity with airline systems, and reliable internet access. Availability of remote work varies by airline and position, with some requiring on-site presence for training or certain tasks.

Do airlines have call centers?

Yes, airlines typically operate call centers to handle customer inquiries, reservations, and support. Call center agents use phone systems and customer service skills to assist travelers with booking, changes, and complaints, often working in a structured environment with specific schedules.

How to become a customer service agent for an airline?

To become an airline customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Relevant experience in customer service, familiarity with airline reservation systems, and a flexible schedule are often preferred; some employers may require background checks or training programs before starting the role.

What are the most commonly searched types of Airline Call Center jobs in Reno, NV?

The most popular types of Airline Call Center jobs in Reno, NV are:

What are popular job titles related to Airline Call Center jobs in Reno, NV?

For Airline Call Center jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Airline Call Center jobs in Reno, NV look for?

The top searched job categories for Airline Call Center jobs in Reno, NV are:

Airline Call Center jobs near you
Infographic showing various Airline Call Center job openings in Reno, NV as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,705 per year, or $17.2 per hour.

Call Center Reservation Agent - Full Time

Grand Sierra Resort & Casino

Reno, NV • On-site

$17/hr

Full-time

Re-posted 23 days ago

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
• Must be comfortable with phone work and data entry.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Answer questions and provide guest satisfaction.
• Relay accurate information to guests regarding hours of operation, hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Answer calls and process requests from guests. Make and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
• Book, cancel, or otherwise modify room reservations as per the requests of our guests.
• Make deposits, check e-mail, make rate comparisons, log all faxes, handle department mail, file, and check confirmations and ticket wholesalers, as part of side work.
• Assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries. Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
• Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
• Excellent guest service skills on both the phone and in person required.
• Proactive and works well under pressure in a fast-paced environment.
• Outstanding coordination, accuracy, and organizational skills with the ability to multi-task.
• Ability to speak Spanish preferred but not required.
• Ability of simple reading, writing, math, and task completion skills is required.
• Must have the following skills: following instructions, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.
EDUCATION and/or EXPERIENCE
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
PHYSICAL DEMANDS
• While performing the duties of this job, the team member is constantly sitting and occasionally walking over the duration of their shift.
• Must be able to lift/carry 10lbs or less occasionally.
• The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
• Work performed indoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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