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Aircraft Customer Service Representative Jobs (NOW HIRING)

Canyon AeroConnect

Customer Service Representative

Prescott, AZ · On-site

$15.50 - $21.25/hr

Customer Service Representative This position is NOT available for Remote Work. This position must ... Over the years, we've become known as the benchmark in aircraft tactical communication and audio ...

Million Air

Customer Service Representative

Central Point, OR · On-site

$16 - $21.50/hr

Customer Service Representative Our motto, "We are Ladies and Gentlemen, serving Ladies and ... Proactive preparation for all incoming aircraft * Provides timely feedback to the company regarding ...

Safran

Customer Service Representative II

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Customer Service Representative II Job details General information Entity Safran is an ... Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart ...

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Aircraft Customer Service Representative information

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How much do aircraft customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for aircraft customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Aircraft Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 94% Full Time, 3% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CUSTOMER SERVICE REPRESENTATIVE - FT

Phoenix, AZ • On-site

Cutter Aviation
Aviation • 201 - 500 employees
Learn more about Cutter Aviationexternal

$20/hr

Other

Re-posted 12 days ago

Cutter Aviation rating

7.5

Company rating: 7.5 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
We are currently hiring for 3rd Shift.
Summary
Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company's store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.
Key Duties
Actively uses the following to meet customer needs:

  • Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
  • Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
  • Determine charges for services requested, collect payments, or arrange for billing.
  • Acknowledge customer dissatisfaction and resolve complaints.
  • Refer unresolved customer grievances to designated departments.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
  • Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member's airfield via different traveling modes i.e. walking or driving of company vehicle.
  • Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
  • Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
  • Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
  • Other duties and responsibilities as assigned.
Requirements
Requirements and Skills
  • 1-3 years of Customer Service Experience.
  • Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
  • Strong interpersonal and communication skills.
  • Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
  • Have professional appearance and mannerisms.
  • Must be able to multitask.
What to Expect:
  • Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.

Salary Description
$20.00/hr

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