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Air Ticketing Agent information

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$40

How much do air ticketing agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for air ticketing agent in the United States is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.80 per hour, depending on experience, location, and employer.

What does an air ticketing agent do?

An air ticketing agent assists customers in booking airline tickets, manages reservations, issues boarding passes, and provides travel information. They often use reservation systems like Sabre or Amadeus and need good customer service skills to handle inquiries and resolve issues efficiently.

What is an air ticketing agent?

Air Ticketing Agents are professionals who assist customers with booking, modifying, and canceling airline tickets. They work for airlines, travel agencies, or online booking platforms to provide information on flight schedules, fares, and travel requirements. These agents help ensure passengers have the correct documentation, such as visas and passports, and may resolve issues related to reservations or payments. Their role is essential for facilitating smooth and efficient air travel experiences for customers.

What are the key skills and qualifications needed to thrive as an air ticketing agent?

To thrive as an Air Ticketing Agent, you need strong knowledge of airline reservation systems, fare rules, and ticketing procedures, often supported by a diploma in travel or tourism. Proficiency with Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, and sometimes IATA certification, is typically required. Excellent communication, problem-solving, and customer service skills help agents resolve issues and assist travelers efficiently. These competencies are crucial for ensuring smooth travel arrangements, customer satisfaction, and compliance with industry regulations.

What is the difference between Air Ticketing Agent vs Travel Consultant?

AspectAir Ticketing AgentTravel Consultant
CredentialsBasic travel and ticketing certifications, customer service skillsAdditional certifications may include travel planning or destination knowledge
Work EnvironmentAirlines, travel agencies, ticketing officesTravel agencies, consulting firms, online platforms
Employer & IndustryAirlines, travel agenciesTravel agencies, tour operators
Search & Comparison IntentFocus on ticketing, flight options, pricingFocus on comprehensive travel planning, itineraries

While both roles involve assisting travelers, an Air Ticketing Agent primarily handles flight bookings and ticketing processes, whereas a Travel Consultant offers broader travel planning services, including destination advice and customized itineraries. The roles often overlap but differ in scope and responsibilities.

How much does an air ticketing agent make?

An air ticketing agent typically earns a median annual salary of around $35,000 to $45,000, depending on experience, location, and employer. Salaries can vary based on certifications, such as IATA training, and whether the agent works full-time or part-time in airline offices or travel agencies.

What are some common challenges air ticketing agents face when handling flight changes or cancellations, and how can they effectively manage them?

Air Ticketing Agents frequently encounter challenges such as last-minute flight changes, cancellations, and complex fare rules that can complicate rebooking or refund processes. Managing these situations requires strong communication skills, attention to detail, and a thorough understanding of airline policies and reservation systems. Agents must remain calm under pressure, provide clear explanations to customers, and collaborate closely with airline representatives to find the best solutions. Staying updated on policy changes and using customer service best practices can help agents navigate these challenges effectively.

How do I become an air ticketing agent?

To become an air ticketing agent, you typically need a high school diploma or equivalent and may pursue post-secondary training in travel or hospitality. Relevant skills include customer service, knowledge of airline reservation systems, and strong communication; certification programs are available but not always required. On-the-job training is common, and familiarity with scheduling and ticketing software is beneficial.
More about Air Ticketing Agent jobs
What cities are hiring for Air Ticketing Agent jobs? Cities with the most Air Ticketing Agent job openings:
What states have the most Air Ticketing Agent jobs? States with the most job openings for Air Ticketing Agent jobs include:
What job categories do people searching Air Ticketing Agent jobs look for? The top searched job categories for Air Ticketing Agent jobs are:
Air Ticketing Agent jobs near you
Infographic showing various Air Ticketing Agent job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Temporary. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $44,172 per year, or $21.2 per hour.

Group Air Agent - Dedicated

ADTRAV Travel Management

Kansas City, MO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

ADTRAV rating

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 11 rated travel agencies

Job description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Group Air Agent - Dedicated to focus on group air travel reservations for ADTRAV on a dedicated account. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously and providing high touch, white glove service. They will also act as liaison for the dedicated account and work with leadership on negotiating group air contracts and discounts.

Essential Duties and Responsibilities include the following:

  • Book and ticket air travel for groups up to 4,000 travelers on a dedicated account, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed.
  • Be responsive to travelers and clients throughout the booking process.
  • Follow up with clients regarding travel plans and adjust as needed.
  • Utilize Sabre to book and issue airline reservations, accurately and efficiently.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Research and coordinate airline contracts, in conjunction with the leadership team.
  • Work with leadership to manage group blocks, attrition, and utilization.
  • Check queues daily to ensure accuracy and that all issued tickets are complete.
  • Act as a liaison for dedicated group air account.
  • Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
  • Document all information in the CRM and other tools as required.
  • Utilize various applications, including GDS, online booking tools, and various internal applications.
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • At least 2 years experience as a group booking and ticketing agent; complex international experience a plus, in both geographical locations and rate structures.
  • Experience working with VIP clients and providing high touch, white glove service.
  • Experience contracting and issuing block space preferred.
  • Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus. Proficient with Sabre pricing to include phases.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations.
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
  • Experience using CRM to enter and track activities.
  • Excellent English written and verbal communication skills.
  • Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision.
  • Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
  • Strong organizational and problem-solving abilities.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Ability to work remotely and meet the company home-office requirements.
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work overtime and some weekends and holidays as needed.
  • Be able to successfully attend and pass new hire and department specific training.
  • Able to maintain confidentiality of company and client information.
  • Able to successfully pass a credit, criminal, and/or employment reference background check.

The pay range for this position is $25-$26/hour; we may consider pay outside this range. Pay is based on experience booking group travel and working with VIP travelers. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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