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Aig Customer Service Jobs (NOW HIRING)

Senior Underwriter, Casualty

Birmingham, AL · On-site

$92K - $109K/yr

As a senior member of the team, you will set a high standard of customer service to brokers and ... At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our ...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims TPA ... Strong organizational, customer service and leadership/influencing skills. * Ability to prioritize ...

Make your mark in the HVAC Business unit AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support ...

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims ...

Claims Adjuster- Bilingual

Jeffersonville, IN · On-site

$47K - $61K/yr

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims ...

New

Claims Examiner - Federal Workers' Compensation

Miami, FL · On-site

$31.25 - $42.50/hr

Provide prompt effective customer service to differentiate AIG from our competitors. * You will also proactively identify and review suspect/fraudulent claims on a consistent basis - dealing with ...

Senior Property Underwriter, Italy

Milano, TX · On-site

$87K - $103K/yr

As a senior member of the team, you will set a high standard of customer service to brokers and ... At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our ...

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims ...

Claims Examiner - Federal Workers' Compensation

Lenexa, KS · On-site

$30.75 - $41.75/hr

Provide prompt effective customer service to differentiate AIG from our competitors. * You will also proactively identify and review suspect/fraudulent claims on a consistent basis - dealing with ...

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriting ... Providing superior customer service to brokers and clients. * Attend client/broker meetings ...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims TPA ... Strong organizational, customer service and leadership/influencing skills. * Ability to prioritize ...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior ... Work with brokers to understand deal structures, terms, and AIG Services that best meets clients ...

Senior Underwriter, Excess Casualty

Los Angeles, CA · On-site

$106K - $125K/yr

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior ... Work with brokers to understand deal structures, terms, and AIG Services that best meets clients ...

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Aig Customer Service information

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How much do aig customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for aig customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does the AIG Customer Service role typically interact with other departments to resolve complex customer issues?

In the AIG Customer Service role, representatives often collaborate closely with departments such as Claims, Underwriting, and Policy Administration to resolve complex customer inquiries. This cross-functional teamwork ensures that customers receive accurate and timely solutions, especially when issues require detailed policy information or claim status updates. Customer Service staff regularly communicate via internal systems, emails, and meetings to escalate and track cases, making strong communication and organizational skills essential. This environment offers valuable exposure to various facets of insurance operations, which can support professional growth within the company.

Is it hard to get a job at AIG?

Getting a customer service position at AIG can be competitive, often requiring relevant experience, good communication skills, and sometimes certifications. The hiring process typically involves multiple interview stages and assessments, but candidates with strong interpersonal skills and industry knowledge have good prospects.

What are the key skills and qualifications needed to thrive as an AIG Customer Service Representative, and why are they important?

To excel as an AIG Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in Microsoft Office Suite are typically expected, and insurance-specific certifications can be advantageous. Patience, empathy, and active listening are essential soft skills for effectively addressing customer concerns and building rapport. These skills ensure customers receive accurate information, feel valued, and help maintain the company's reputation for excellent service.

What are AIG Customer Service representatives?

AIG Customer Service representatives are professionals who assist clients and policyholders with their insurance-related inquiries and concerns at American International Group (AIG). Their responsibilities include answering questions about policies, processing claims, resolving billing issues, and providing information about products and services. They play a crucial role in ensuring customer satisfaction and maintaining the company's reputation by delivering timely and accurate support. These representatives often communicate with customers via phone, email, or online chat, and are trained to handle a variety of issues efficiently.

Does AIG offer remote jobs?

AIG Customer Service roles may offer remote work options, depending on the position and company policies. Many customer service jobs at AIG can be performed remotely with the necessary communication tools and internet connection, but availability varies by role and location.

Is AIG good to work for?

AIG Customer Service roles are generally considered stable with opportunities for skill development in insurance and claims processing. The work environment often involves customer interaction and requires strong communication skills, with some positions offering remote work options. Employee reviews vary, so researching specific departments can provide more detailed insights.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or insurance, along with knowledge of insurance policies and computer skills, can improve job prospects. Some employers may require certification or training programs related to insurance products.

What is the difference between Aig Customer Service vs Insurance Customer Service?

AspectAig Customer ServiceInsurance Customer Service
CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; certifications in insurance or customer service often preferred
Work EnvironmentCall centers, offices, remoteCall centers, offices, remote
Industry UsageSpecific to Aig insurance products and policiesBroader insurance industry, covering multiple companies and policies
Common Search IntentJob roles within Aig, company-specific customer serviceCustomer service roles across various insurance providers

Both roles involve assisting customers with insurance inquiries, but Aig Customer Service focuses specifically on Aig's policies and products, while Insurance Customer Service covers a wider range of insurance companies and policies. The skills and credentials are similar, but the scope of work differs based on the employer.

More about Aig Customer Service jobs
What cities are hiring for Aig Customer Service jobs? Cities with the most Aig Customer Service job openings:
What states have the most Aig Customer Service jobs? States with the most job openings for Aig Customer Service jobs include:
Infographic showing various Aig Customer Service job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Underwriter, Casualty

Senior Underwriter, Casualty

AIG

Birmingham, AL • On-site

$92K - $109K/yr

Full-time

Posted 20 days ago


AIG rating

8.4

Company rating: 8.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

102nd of 260 rated insurance


Job description

Join us as a Senior Underwriter to make a greater impact through your technical expertise and people skills. This could be the ideal chance to step up into your first Senior level role.

Make your mark in Underwriting

AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague - empowering our people to grow as insurance professionals and add more value to our customers and AIG.

How you will create an impact

  • This role is your opportunity to drive profitable growth in Casualty by working on creative solutions for complex risks. You will be responsible for underwriting a range of new and renewal business, using your proven relationship building skills.

  • We want you to work closely with brokers to communicate risk appetite and our value proposition - and to understand the deal structures, terms and products that best meets clients' needs. You will then negotiate pricing, terms & conditions, and deal structure with brokers and clients.

  • It will be important to generate new business by expanding your broker network, attending broker events, and building new relationships across the market. You will collaborate with AIG Distribution, territory managers, and underwriters in other business lines to target desirable accounts and cross-selling opportunities.

  • As a senior member of the team, you will set a high standard of customer service to brokers and clients - providing an example for junior colleagues to follow. You will also provide guidance, mentoring and training to less-experienced underwriters - and support them in building their broker network.

What you'll need to succeed

  • Proven underwriting experience, with good knowledge of Casualty.

  • The ability to analyse financial statements.

  • Strong communication, networking and relationship building skills.

  • Good organizational and time management skills.

  • Customer and Sales orientated behaviors: motivated, tenacious, focused, technically skilled, proactive, and accountable.

  • An interest in mentoring and training if you have not held these duties previously.

Ready to step up to new challenges? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

UW - UnderwritingAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

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About AIG

Sourced by ZipRecruiter

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1919