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Aig Customer Service Jobs (NOW HIRING)

Who we are AIG, Inc. is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty ...

Who we are AIG, Inc. is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty ...

Who we are AIG, Inc. is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty ...

Who we are AIG, Inc. is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty ...

... services. * Utilize your strong technical skills to evaluate disputes, determine whether to ... Build AIG's relationships with customers, internal and external stakeholders, including regulator ...

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Aig Customer Service information

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$9

$18

$26

How much do aig customer service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for aig customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does the AIG Customer Service role typically interact with other departments to resolve complex customer issues?

In the AIG Customer Service role, representatives often collaborate closely with departments such as Claims, Underwriting, and Policy Administration to resolve complex customer inquiries. This cross-functional teamwork ensures that customers receive accurate and timely solutions, especially when issues require detailed policy information or claim status updates. Customer Service staff regularly communicate via internal systems, emails, and meetings to escalate and track cases, making strong communication and organizational skills essential. This environment offers valuable exposure to various facets of insurance operations, which can support professional growth within the company.

What are the key skills and qualifications needed to thrive as an AIG Customer Service Representative, and why are they important?

To excel as an AIG Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in Microsoft Office Suite are typically expected, and insurance-specific certifications can be advantageous. Patience, empathy, and active listening are essential soft skills for effectively addressing customer concerns and building rapport. These skills ensure customers receive accurate information, feel valued, and help maintain the company's reputation for excellent service.

What are AIG Customer Service representatives?

AIG Customer Service representatives are professionals who assist clients and policyholders with their insurance-related inquiries and concerns at American International Group (AIG). Their responsibilities include answering questions about policies, processing claims, resolving billing issues, and providing information about products and services. They play a crucial role in ensuring customer satisfaction and maintaining the company's reputation by delivering timely and accurate support. These representatives often communicate with customers via phone, email, or online chat, and are trained to handle a variety of issues efficiently.

What is the difference between Aig Customer Service vs Insurance Customer Service?

AspectAig Customer ServiceInsurance Customer Service
CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; certifications in insurance or customer service often preferred
Work EnvironmentCall centers, offices, remoteCall centers, offices, remote
Industry UsageSpecific to Aig insurance products and policiesBroader insurance industry, covering multiple companies and policies
Common Search IntentJob roles within Aig, company-specific customer serviceCustomer service roles across various insurance providers

Both roles involve assisting customers with insurance inquiries, but Aig Customer Service focuses specifically on Aig's policies and products, while Insurance Customer Service covers a wider range of insurance companies and policies. The skills and credentials are similar, but the scope of work differs based on the employer.

More about Aig Customer Service jobs
What cities are hiring for Aig Customer Service jobs? Cities with the most Aig Customer Service job openings:
What states have the most Aig Customer Service jobs? States with the most job openings for Aig Customer Service jobs include:
Infographic showing various Aig Customer Service job openings in the United States as of July 2026, with employment types broken down into 13% Locum Tenens, 8% Internship, 42% As Needed, 4% Full Time, 32% Nights, and 1% Summer. Highlights an 92% Physical, 6% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Investment Accounting, Assistant Manager

Investment Accounting, Assistant Manager

AIG

New York, NY • On-site

$98K - $122K/yr

Full-time

Posted 28 days ago


AIG rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

100th of 281 rated insurance


Job description


Who we are

AIG, Inc. is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG, Inc. ("AIG") offers a broad range of products to customers through a diversified, multichannel distribution network. Customers value AIG's strong capital position, extensive risk management and claims experience and its ability to be a market leader in critical lines of the insurance business.


Corporate Finance - Investment Accounting

The Investment Accounting group at AIG is responsible for the accounting and reporting for AIG's Invested Assets of over $95 billion a comprised primarily of fixed maturity securities and includes private equity, hedge funds, commercial/residential loans and equity securities. In addition, AIG's derivative portfolio consists primarily of foreign exchange derivatives but also includes interest rate and other derivative instruments.


The Investment Accounting group's specific responsibilities include reconciliation of transactional data from various sub-ledgers to the general ledger and ultimately AIG's financial statements as well as all related external reporting for investments (10Q/K, Financial Supplement, STAT Audited Financials and Investment NAIC reporting). The team is also responsible for the implementation of new accounting systems as it relates to invested assets, implementation of new GAAP and STAT accounting standards as it relates to invested assets, establishing the accounting for new transactions or new investment types and management of the risks, controls and AIG audit as it relates to investments and supporting Investment FP&A.


Responsibilities

  • Execute and support accounting processes related to the monthly and quarterly accounting close to ensure accuracy of AIG's invested assets data.
  • Prepare AIG's statement of cash flows for investments
  • Execute and support the preparation of certain Investment disclosures for AIG 10Q/K and Financial Supplement. These include all Investment, Lending, Fair Value, VIE Footnotes and Investment MD&A.
  • Assist in new initiatives for process improvements and systems implementations, in coordination with other areas of the department/organization.
  • Prepare annual investment related NAIC/STAT reporting exhibits, schedules, and disclosures
  • Point of contact and support for the various business unit and corporate controllers.
  • Coordinate with various areas in the organization to develop an understanding of new investment transactions and to provide guidance/support that ensures the accounting results from these investments are accurately recorded in the AIG ledgers across multiple bases (GAAP and Insurance Statutory).
  • Support management with ad-hoc analytical requests.

Requirements

  • Bachelor's degree in accounting or finance; CPA a plus.
  • 5+ yrs of investment accounting related experience preferred.
  • Experience in accounting and reporting for investments.
  • Deep knowledge of financial instruments, including fixed income and equity securities, loans, alternative investments, and more.
  • Knowledge of GAAP accounting pronouncements, US GAAP and US insurance statutory disclosure and reporting requirements for invested assets.
  • Ability to work collaboratively with teams in multiple locations
  • Ability to balance multiple projects at once, to prioritize appropriately, and to approach the work with a sense of urgency and strong attention to detail to produce high quality results in a time sensitive environment.
  • Team-player mindset geared towards process improvements and the implementation of accounting controls to ensure consistency and data quality of the team's financial output.
  • High level of motivation and initiative, ability to work independently, including strong organizational skills.
  • Strong analytical and problem-solving skills.
  • Comfort level working within a dynamic and complex organizational structure.
  • Excellent interpersonal skills with ability to maintain relationships at all levels within the organization.
  • Strong written and verbal communication skills; ability to communicate effectively with staff, peers, and other external and internal audiences.
  • Computer proficiency with a strong working knowledge of Microsoft Office.

For positions based in New York and New Jersey, the base salary range is $98,000-$122,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

FA - FinanceAIG Employee Services, Inc.

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About AIG

Sourced by ZipRecruiter

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1919