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HelloGov AI

AI Escalation Specialist

Miami, FL · On-site

$50K/yr

HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport ...

HelloGov AI

AI Escalation Specialist

Miami, FL · On-site

$50K/yr

HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport ...

HelloGov AI

AI Escalation Specialist

Miami, FL

$50K/yr

HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport ...

HelloGov AI

AI Escalation Specialist

Miami, FL · On-site

$50K/yr

HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport ...

HelloGov AI

AI Escalation Specialist

Miami, FL · On-site

HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport ...

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How much do ai jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for ai in Florida is $45.89, according to ZipRecruiter salary data. Most workers in this role earn between $40.05 and $51.01 per hour, depending on experience, location, and employer.

What is an AI?

An AI job involves working with artificial intelligence technologies to develop, implement, and optimize machine learning models, algorithms, and automation systems. Professionals in this field may work as AI engineers, researchers, data scientists, or machine learning specialists. Responsibilities often include data analysis, model training, natural language processing, and computer vision tasks. AI jobs exist in various industries, including healthcare, finance, robotics, and cybersecurity.

What are the key skills and qualifications needed to thrive in the AI position, and why are they important?

To excel as an AI (Artificial Intelligence) Specialist, a solid background in computer science, mathematics, and machine learning principles, often with a relevant degree or higher, is essential. Experience with programming languages like Python or R, familiarity with machine learning frameworks (such as TensorFlow or PyTorch), and certifications in AI or data science are highly valued. Analytical thinking, creativity, and effective communication help professionals in this role translate complex data into actionable solutions and collaborate with cross-functional teams. Mastering these skills ensures innovative problem-solving and the successful development and deployment of AI solutions in real-world applications.

What are the typical career progression paths for professionals working in AI roles?

Career progression in AI typically starts with roles such as AI Researcher, Machine Learning Engineer, or Data Scientist, advancing to senior positions like AI Architect, Principal Data Scientist, or AI Project Lead as you gain expertise and experience. Many professionals also transition into specialized areas, including natural language processing, computer vision, or robotics, or move into management and leadership positions overseeing AI initiatives. Continuous learning and certification in emerging AI technologies help accelerate advancement. The dynamic nature of AI means there are abundant opportunities to shape your career path based on your interests and evolving industry needs.

How do I start a career in AI?

To start a career in AI, develop a strong foundation in mathematics, programming (especially Python), and machine learning concepts. Gaining experience through online courses, certifications, and projects, as well as staying updated with industry tools like TensorFlow or PyTorch, can help build relevant skills for entry-level roles.

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Infographic showing various Ai job openings in Florida as of August 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $95,444 per year, or $45.9 per hour.

AI Escalation Specialist

Miami, FL • On-site

HelloGov AI
See more jobs at HelloGov AIexternal

$50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide.

At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would  be part of the team behind that growth.

Requirements

This is not a traditional customer support job. It is a career starting point inside a real AI company.

Sydney handles the majority of our customer interactions. But for the 1015% of customers who need a human touch, that is where you come in. As an AI Escalation Specialist, you will work alongside Sydney by handling the consultations that Sydney scheduled, resolving complex situations, and feeding your insights back into the AI to make it better.

Over time, the best AI specialists on this team become integral to how we build and improve our product. Must be legally authorized to work and a background check is required.

What You Will Do
  • Take scheduled phone consultations with customers who need human support - no cold calling or sales 
  • Guide customers through applications, government document requirements, and compliance questions
  • Identify recurring friction points and customer experience gaps, and flag them for product improvement
  • Log and document interactions in a structured way that directly informs AI training
  • Serve as the essential human in the loop in an AI-first workflow
Who You Are
  • A natural communicator who enjoys helping people solve real problems
  • Curious about technology and genuinely excited to work inside an AI company
  • Ambitious - you want a career trajectory, not just a job
  • Detail-oriented and reliable under pressure
  • No prior AI or tech experience required - we will train you on everything
Growth Path

After 12 months, strong performers are evaluated for advancement within HelloGov based on performance and their ability to identify and communicate customer experience improvements. Many future roles at HelloGov will be filled from this team.

Benefits

  • $50,000/year base salary
  • Aetna Medical, Vision, Dental & Life Insurance
  • 10 PTO days + most federal holidays
  • Parking pass provided
  • Complimentary breakfast and snacks
  • Real career growth inside a fast-scaling AI startup

HelloGov is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.