Description
Job Duties:
- Execute structured business tasks using AI-assisted productivity tools and automation workflows to improve operational efficiency and reduce manual effort.
- Manage, organize, rename, sort, archive, and maintain digital files and documents to ensure accuracy, accessibility, and consistency.
- Draft, summarize, format, and generate emails, reports, presentations, and other business documents using approved AI tools.
- Monitor assigned task queues and process structured requests, including data extraction, template completion, content generation, and document preparation.
- Review, validate, clean, and organize data within spreadsheets, presentations, and other productivity files while maintaining high standards of quality and accuracy.
- Collaborate with business teams by retrieving, organizing, and presenting information from approved files and connected data sources.
- Identify opportunities to streamline business processes through AI and workflow automation, providing recommendations to improve operational efficiency.
- Provide one-on-one and small group training to executives, managers, and staff on the effective use of approved AI tools, demonstrating best practices that improve productivity and streamline daily work.
- Develop and maintain user guides, job aids, and training materials to support AI adoption and effective use of enterprise productivity tools.
- Maintain records of completed tasks, automation activities, and workflow outcomes to support operational transparency and continuous improvement.
- Escalate ambiguous, sensitive, or high-risk requests for human review and exercise sound judgment regarding appropriate AI use.
- Maintain confidentiality and comply with organizational policies related to data privacy, information security, and responsible AI usage.
- Participate in ongoing training to develop proficiency with emerging AI technologies, automation capabilities, and enterprise productivity tools.
- Provide feedback to leadership regarding workflow trends, process bottlenecks, and opportunities to expand automation and improve business operations.
Education and Experience:
- Currently enrolled in or recently completed an Associate's degree, Bachelor's degree, or certificate program in Information Technology, Business Administration, Computer Science, Communications, or a related field.
- Experience using Microsoft 365, Google Workspace, or similar productivity applications preferred.
- Exposure to AI platforms such as Claude, ChatGPT, or similar generative AI tools preferred.
- Experience organizing digital files, entering data, or supporting administrative processes preferred.
Knowledge, Skills, and Abilities:
- Understanding of AI language model tools and conversational interfaces such as Claude, ChatGPT, or similar platforms.
- Ability to interpret natural-language task instructions and translate them into clear, actionable steps within a Cowork environment.
- Proficiency with file management concepts: folder hierarchies, naming conventions, file types, and cloud vs. local storage.
- Strong attention to detail, particularly when processing documents, filling templates, or extracting structured data.
- Comfort operating with minimal supervision on well-defined, repetitive tasks while knowing when to escalate ambiguous situations.
- Strong written and verbal communication skills
- Willingness to learn new software tools quickly and adapt workflows as features evolve.
- Respect for data privacy practices, including not sharing sensitive information beyond authorized contexts.
- Collaborative mindset with the ability to work alongside human colleagues in a hybrid human-AI team structure.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without prior notice.