Agilysys Jobs (NOW HIRING)

Job Summary:
Agilysys delivers state-of-the-art hospitality technology software solutions and services. The Project Manager is responsible for leading the successful execution and delivery of client-facing implementation projects across Agilysys’ hospitality solutions portfolio, managing multiple projects to ensure they are delivered on time and within scope.
Responsibilities:
• Lead customer-facing implementation projects, ensuring successful delivery and high levels of customer satisfaction.
• Develop and manage detailed project plans, timelines, and documentation in alignment with Agilysys project management standards.
• Manage multiple concurrent projects, balancing priorities, timelines, and resource constraints.
• Identify, assess, and escalate project risks, ensuring proactive mitigation and resolution.
• Oversee project scope, budget, quality, and resource allocation to ensure successful outcomes.
• Collaborate with Sales, Installation Services, Product, Support, and other internal teams to align on project goals and execution plans.
• Partner with customers to set expectations, define goals, manage deliverables, and provide regular status updates.
• Coordinate resource planning with internal teams to ensure project staffing aligns with timelines and deliverables.
• Provide guidance to customers on best practices for implementing Agilysys solutions and optimizing outcomes.
• Drive continuous improvement by contributing to best practices, process enhancements, and product feedback.
• Ensure smooth transition of completed projects to Support teams for ongoing customer success.
• Other duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in Project Management, Computer Science, Information Technology, Hospitality Management, or related field, or equivalent experience.
• 5–7 years of experience in project or program management, preferably in technical or software implementation environments.
• Experience managing customer-facing implementation projects in a billable or services-driven environment.
• Experience with project management tools such as Smartsheet, Salesforce, Certinia, and Microsoft Office.
• Ability and willingness to travel up to 50%, including domestic and international travel.
• Strong communication skills with the ability to engage customers and internal teams effectively.
• Solid problem-solving and analytical abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently with a high level of initiative.
• Proficiency in Microsoft Office tools.
• Adaptability and flexibility in changing project environments.
• Collaboration and teamwork across cross-functional groups.
• Positive, team-oriented attitude with a strong work ethic.
• High level of accountability and ownership of assigned tasks.
• Willingness to go above and beyond to meet client expectations.
• Resilient and able to perform under pressure during critical project phases.
• Detail-oriented with strong organizational skills.
• Eager to learn new technologies and processes.
• Professional, customer-facing demeanor.
• Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
Preferred:
• Hospitality industry experience or familiarity with hospitality systems (POS, PMS, inventory systems) preferred.
• PMP or equivalent certification preferred.
Company:
Agilysys is a hospitality solutions company. Founded in 1963, the company is headquartered in Alpharetta, USA, with a team of 1001-5000 employees. The company is currently Late Stage.