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Agent Services Manager Jobs (NOW HIRING)

Americo CORP

Agent Support Representative

Saint Joseph, MO · On-site

$14.50 - $19/hr

Agent Support Representative Agent Services | St. Joseph, Missouri Position Summary Compensation ... Ability to multitask, navigate multiple computer systems simultaneously, and manage time ...

New

Americo Life, Inc.

Agent Support Associate

Saint Joseph, MO · On-site

$16.50 - $21.25/hr

Agent Support Associate Agent Services | St. Joseph, Missouri Position Summary Compensation Range ... Ability to multitask, navigate multiple computer systems simultaneously, and manage time ...

Nota AI

$150 - $200/hr

Design and implement Agent services by understanding execution flows and tool-calling mechanisms. Build robust Agent architectures that include tool interfaces, state management, permission control ...

Nota AI

[America Tech] AI SW Engineer

Sunnyvale, CA · On-site

$150 - $200/hr

Design and implement Agent services by understanding execution flows and tool-calling mechanisms. Build robust Agent architectures that include tool interfaces, state management, permission control ...

Universal Weather and Aviation

Guest Services Agent

Tampa, FL · On-site

$13.75 - $17.25/hr

Under the supervision of the Guest Services Manager, the Guest Services Agent will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with ...

England Logistics

Agent Recruiter

Riverdale, GA · On-site

$80K - $90K/yr

Manage a High-Performing Funnel * Maintain an active pipeline of qualified opportunities. * Track ... Partner closely with Agent Services and onboarding teams to ensure a seamless transition for new ...

England Logistics

Agent Recruiter

Salt Lake City, UT · On-site

$80K - $90K/yr

Manage a High-Performing Funnel * Maintain an active pipeline of qualified opportunities. * Track ... Partner closely with Agent Services and onboarding teams to ensure a seamless transition for new ...

Air Culinaire Worldwide

Guest Services Agent- Cargo

Tampa, FL · On-site

$13.75 - $17.25/hr

Under the supervision of the Guest Services Manager, the Guest Services Agent will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with ...

Air Culinaire Worldwide

Guest Services Agent

Tampa, FL · On-site

$18 - $20/hr

Under the supervision of the Guest Services Manager, the Guest Services Agent will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with ...

Air Culinaire Worldwide

Guest Services Agent

Coppell, TX · On-site

$14 - $17.75/hr

Under the supervision of the Guest Services Manager, the Guest Services Agent will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with ...

Air Culinaire Worldwide

Guest Services Agent

Coppell, TX · On-site

$14 - $17.75/hr

Under the supervision of the Guest Services Manager, the Guest Services Agent will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with ...

Computer Share

Account Specialist

North Palm Beach, FL · Hybrid

$19 - $26/hr

Experience in customer service, account management, registered agent services, corporate compliance, legal support, corporate filings, or a related business environment * Experience managing customer ...

Air Culinaire Worldwide

Guest Services Agent

Tampa, FL · On-site

$18 - $20/hr

Under the supervision of the Guest Services Manager, the Guest Services Agent will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with ...

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How much do agent services manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for agent services manager in the United States is $26.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

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Agent Services Manager jobs near you

Agent Support Representative

Americo CORP

Saint Joseph, MO • On-site

$14.50 - $19/hr

Other

Posted 3 days ago

New

Job description

Agent Support Representative
Agent Services | St. Joseph, Missouri
Position Summary
Compensation Range: $41,026-$50,254 + 5% target performance bonus
The next wave of new hires starts on September 28, 2026
Americo's Agent Support team serves as the primary point of contact for the agents and distribution partners who sell our life insurance and annuity products, and the Agent Support Representative plays a vital role in delivering the support experience that keeps our distribution channel strong. In this role, you will handle inbound phone calls and emails from agents and Independent Marketing Organizations (IMOs), resolve inquiries, facilitate business processes, and provide clear and knowledgeable communication to every distribution partner you serve.
This position is ideal for someone who enjoys building relationships, communicates with confidence and professionalism, and thrives in a fast-paced, team-oriented environment. As an Agent Support Representative, you will develop deep knowledge of Americo's life insurance and annuity products, licensing and contracting processes, and distribution support workflows and build a meaningful career with a company committed to supporting its agents for life.
Key Responsibilities
Agent & Distribution Partner Support
  • Provide professional, knowledgeable, and responsive service to Americo agents and Independent Marketing Organizations (IMOs) through inbound phone, email, and written contacts.
  • Serve as a single point of contact for agents who have questions or need assistance related to product knowledge, licensing and contracting, new business, commissions, agent debt, or underwriting.
  • Research agent account information and clearly explain processes, requirements, available options, and next steps.
  • Provide sales support including product and system information, running illustrations, placing orders, and assisting with application completion.
  • Make proactive outreach calls to new and existing agents to strengthen relationships and encourage active selling of Americo products.
  • Prepare written correspondence, documentation, and follow-up communications as required.
Cross-Departmental Facilitation
  • Facilitate tasks and communication across internal departments including Licensing, New Business, Commissions, and Underwriting to ensure agent needs and service level commitments are met.
  • Collaborate with internal partners to resolve complex agent inquiries and ensure issues are fully resolved in a timely manner.
  • Serve as an advocate for the agent within Americo, tracking open items and following through until resolution.
  • Accurately document interactions, requests, and outcomes within contact center systems and workflow processing tools.
Service Quality & Operational Performance
  • Maintain high standards of quality, accuracy, and professionalism across every agent and distribution partner interaction.
  • Handle a consistent volume of inbound phone calls and emails while meeting or exceeding established service level, quality, and productivity goals.
  • Adhere to all company policies, compliance guidelines, and regulatory requirements governing agent services interactions.
  • Demonstrate schedule adherence and reliability to support team staffing and service continuity.
Learning & Professional Development
  • Actively participate in initial onboarding, product training, and ongoing professional development programs.
  • Continuously build knowledge of Americo's life insurance and annuity products, distribution processes, licensing and contracting requirements, and industry regulations.
  • Embrace coaching, feedback, and performance conversations as opportunities for growth and improvement.
  • Stay current with process changes, product updates, system changes, and service standards as they evolve.
  • Contribute to a culture of continuous learning, team collaboration, and service excellence.
Team Collaboration & Culture
  • Support a positive, professional, and team-oriented workplace environment.
  • Collaborate effectively with fellow representatives, team leaders, supervisors, and cross-functional partners.
  • Contribute to team initiatives, knowledge sharing, and efforts to improve the overall agent service experience.
  • Represent Americo's values and service standards in every interaction with agents, distribution partners, and internal colleagues.
Qualifications
Required Qualifications
  • High school diploma or equivalent required.
  • Strong verbal and written communication skills with a professional, polished service presence.
  • Relationship-oriented mindset with a genuine desire to help agents and distribution partners succeed.
  • Ability to learn, retain, and apply detailed product, process, and regulatory information.
  • Strong problem-solving, critical-thinking, and active listening skills.
  • Ability to multitask, navigate multiple computer systems simultaneously, and manage time effectively.
  • Attention to detail and commitment to accuracy in documentation, transaction processing, and follow-through.
  • Ability to remain calm, professional, and solution-focused across a high volume of agent interactions.
  • Comfortable working in a structured, in-office, team-oriented contact center environment.
Preferred Qualifications
  • Associate's degree or equivalent work experience.
  • 1+ years of customer service, contact center, inside sales, or distribution support experience.
  • Experience in insurance, financial services, or a regulated industry environment is a strong plus.
  • Familiarity with insurance licensing, contracting, or commission processes is highly desirable.
  • Experience navigating multiple computer applications or CRM systems simultaneously.
  • Proficiency with Microsoft Office and general business software applications.

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