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Agent Manager Jobs in Plainfield, IL (NOW HIRING)

ProActivate

District Manager

Chicago, IL · On-site

Through the leadership of a team of Sales Representatives and Territorial Manager, the District Manager will be responsible for developing the agent network by adding productive points of ...

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Agent Manager information

See Plainfield, IL salary details

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$57

How much do agent manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for agent manager in Plainfield, IL is $25.84, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.76 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

How to become an agent manager?

To become an agent manager, candidates typically need several years of experience in sales, customer service, or related roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and relevant certifications or training in management can enhance prospects. Developing skills in team leadership, conflict resolution, and operational oversight is essential for advancing to this position.

What cities near Plainfield, IL are hiring for Agent Manager jobs?

Cities near Plainfield, IL with the most Agent Manager job openings:

Agent Manager jobs near you

District Manager

ProActivate

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

From its inception in 1996, Our client has provided excellence in money transfer and payment services. Today, they offer an array of products and services including personal money transfer, mobile money transfer, small and medium enterprise foreign exchange services, and business to business payments and settlement. Serving millions of customers in over 170 countries on 6 continents, with a network of hundreds of thousands of pay locations and offices strategically located around the world.
Territory: Chicago area
Job Description: District Manager
The District Manager reports directly to the Chief Sales Officer and has functional responsibility for the development, implementation, and operational management of the district field sales force, agent management team, and agent activations. The District Manager will have full P&L responsibility for his/her assigned geographical area of responsibility. Through the leadership of a team of Sales Representatives and Territorial Manager, the District Manager will be responsible for developing the agent network by adding productive points of distribution necessary to serve as well as selling ancillary products and services (e. g. Check cashing, money orders, bill payment, prepaid products, etc.) to consumers through agent network.
Responsibilities of the Role:
  • Responsible for developing and executing all strategic and tactical elements of a district plan to ensure that our client achieves profitable revenue growth, continues to increase market share, and develops new selling/agent management competencies
  • Confirm, communicate, and implement goals and strategies for district sales force and agent management teams.
  • Create and establish a strategic business building plan to build a highly competitive sales and agent management organization that effectively interfaces with all agents and customers of the business.
  • Support the development of staff and teams to support strategic growth by developing and implementing training tools and processes.

Skills & Qualifications:
  • Bachelor's degree and/or combination of relevant education and experience (experience in banking or finance)
  • must have industry experience within the payment and money transfer services
  • must have advanced skills in speaking and reading Spanish
  • must have excellent communications and organizational skills, along with the ability to fully utilize CRM software and be proficient in other technologies

Our client has smart team members, all driven and motivated to their success and the success of the company. They offer a family environment and face to face culture.
Benefits include Medical, Dental, Vision, 401K, PTO Plan, and more

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