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Agent Manager Jobs in Hawaii (NOW HIRING)

Acumen Fiscal Agent

Client Services Agent

Honolulu, HI · On-site

$26 - $27/hr

The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their ... Process related paperwork and manage electronic communication * Accurate data entry using several ...

U-Haul

Reservation Agent

Honolulu, HI · On-site

$21 - $23/hr

Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of ...

U-Haul

Reservation Agent

Honolulu, HI · On-site

$21 - $23/hr

Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of ...

Germaine's Luau

Reservations Agent

Honolulu, HI · On-site

$16/hr

Reservation Agent - Department: Germaine's Luau Reports to ... Reservations Manager Status: Non-Exempt I. Job Purpose/Objective: Starting at $16/ Hr This position ...

Germaine's Luau

Reservations Agent

Honolulu, HI · On-site

$16/hr

Reservation Agent - Department: Germaine's Luau Reports to ... Reservations Manager Status: Non-Exempt I. Job Purpose/Objective: Starting at $16/ Hr This position ...

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See Hawaii salary details

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How much do agent manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for agent manager in Hawaii is $27.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $31.73 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

How to become an agent manager?

To become an agent manager, candidates typically need several years of experience in sales, customer service, or related roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and relevant certifications or training in management can enhance prospects. Developing skills in team leadership, conflict resolution, and operational oversight is essential for advancing to this position.

What are the most commonly searched types of Agent jobs in Hawaii?

The most popular types of Agent jobs in Hawaii are:

What cities in Hawaii are hiring for Agent Manager jobs?

Cities in Hawaii with the most Agent Manager job openings:

Agent Manager jobs near you
Infographic showing various Agent Manager job openings in Hawaii as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,299 per year, or $27.5 per hour.

Client Services Agent

Acumen Fiscal Agent

Honolulu, HI • On-site

$26 - $27/hr

Full-time

Posted 19 days ago

Acumen Fiscal Agent rating

5.9

Company rating: 5.9 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
ROLE AND ESSENTIAL FUNCTIONS
Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.
  • Support clients (employers and employees) during their enrollment process
  • Process related paperwork and manage electronic communication
  • Accurate data entry using several databases simultaneously while meeting deadlines
  • Establish, foster and grow relationships with clients and program contacts including third party organizations
  • Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
  • Act as a communication liaison between the clients and across all Acumen's departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
  • Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
  • Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
  • Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
  • Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
  • Manage a fluctuating volume of calls and emails
  • Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments
  • Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve
  • Perform other work related duties as assigned
  • ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

RESPONSIBILITIES AS A TEAM MEMBER
  • Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
  • Demonstrates excellence in work standards, is tenacious in completing tasks
  • Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
  • Works well with other team members and departments
  • Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
  • Requests support from team with ample time to accommodate the support request in order to meet deadlines
  • Ensures effectiveness in processes to achieve/seek best practice

EQUIPMENT NORMALLY USED
  • Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines
  • May use other office equipment as needed

Requirements
QUALIFICATIONS
MINIMUM QUALIFICATIONS
  • At least one year of experience with data entry (manual keying in of information into databases)
  • Works well independently with limited supervision
  • Works as a self-starter with effective communication skills
  • Ability to work in a fast paced environment
  • Prior experience in customer service and/or client relations
  • Ability to handle fluctuating inbound and outbound call volume
  • Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays
  • Experience working with multiple applications simultaneously
  • Ability to prioritize and handle competing requests successfully
  • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs
  • Patience, perseverance, and follow through mentality
  • Ability to communicate both orally and in writing in a professional manner
  • Attention to detail and critical thinking skills
  • The ability to handle responsibility with limited supervision
  • High standard of integrity
  • Ability to use basic math skills
  • Demonstrates excellent organizational skills, time management, and task orientation
  • Good interpersonal communication skills
  • Ability to handle and accommodate complex clients
  • Must be able to plan for and meet multiple deadlines
  • High school diploma or equivalent with some college preferred (or equivalent work experience)

PREFERRED QUALIFICATIONS
  • Willingness to obtain certain state required certifications
  • Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight
  • Maintain a valid driver's license within the state of residence and valid automobile insurance (if required by program)
  • Able to provide a secure remote workspace with high speed internet when applicable

COMMUNICATION SKILLS
  • Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
  • Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
  • Ability to maintain confidentiality
  • Ability to speak in public, including trainings
  • Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully

PHYSICAL AND MENTAL DEMANDS
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.
  • The employee must be able to sit for extended periods of time entering data into multiple systems
  • The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper
  • The employee may be required to answer the phone as well as respond to team members and internal customers
  • The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes
  • The employee is frequently required to stand, walk, and talk for an hour or more
  • Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
  • Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines
  • Ground travel upon demand

#Acumen
Salary Description
$26.00 - $27.00 per hour

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