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Agent Experience Coordinator Jobs (NOW HIRING)

Compass

Agent Experience Manager

Los Angeles, CA · On-site

$28 - $31/hr

Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations What We're Looking For: * 2-3 years of experience in customer service, training, office ...

Compass

Agent Experience Manager

Littleton, CO · On-site

$26 - $29/hr

Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations What We're Looking For: * 2-3 years of experience in customer service, training, office ...

Compass

Agent Experience Manager

Seattle, WA · On-site

$33 - $35/hr

Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations What We're Looking For: * 2-3 years of experience in customer service, training, office ...

Compass

Customer Success Manager

Austin, TX · On-site

Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations * Be a culture carrier who inspires and empowers those around you with a positive and ...

The Agency , Inc.

Agent Service Coordinator

Malibu, CA · On-site

$23 - $25/hr

Agent Service Coordinator The Agency is a global, boutique real estate brokerage representing a ... Collaborate with fellow office staff to ensure a positive experience and culture for the agent ...

Coframe

Workplace Experience Coordinator

San Francisco, CA · On-site

$65K - $80K/yr

About Coframe At Coframe, we are building a future where user and agent interfaces can adapt ... As a Workplace Experience Coordinator, you will own the day-to-day operations of our San Francisco ...

Cursor

Software Engineer, Agent Harness

Manhattan, NY · On-site

This would shape and empower experiences like multi‑agent coordination. * Improving the default Cursor agent experience (the "Auto" model setting): making smart model choices based on user needs ...

Compass

Customer Success Manager

Austin, TX · On-site

Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations * Be a culture carrier who inspires and empowers those around you with a positive and ...

Page Insurance

Client Experience Coordinator

Idaho Falls, ID · On-site

$17.25 - $22.50/hr

The Experience: No insurance license required. Previous customer service or administrative ... an Agent role when you're ready. * A Winning Team: A culture that values clarity, doing things ...

The Agency , Inc.

Agent Service Coordinator

Calabasas, CA · On-site

$23 - $25/hr

The Agent Services Coordinator will manage the day-to-day needs of all agents in our Calabasas and ... Collaborate with fellow office staff to ensure a positive experience and culture for the agent ...

The Agency

Agent Service Coordinator

Calabasas, CA · On-site

$23 - $25/hr

The Agent Services Coordinator will manage the day-to-day needs of all agents in our Calabasas and ... Collaborate with fellow office staff to ensure a positive experience and culture for the agent ...

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Agent Experience Coordinator information

How does an Agent Experience Coordinator typically collaborate with other departments to improve agent satisfaction?

As an Agent Experience Coordinator, you'll work closely with teams such as Human Resources, Training, and Operations to identify and address agent needs, gather feedback, and implement initiatives that enhance the overall work environment. Regular meetings and cross-departmental projects are common, and you'll often act as a liaison, ensuring that agent concerns are communicated and resolved efficiently. This collaborative approach helps foster a supportive culture and drives continuous improvement in both agent performance and satisfaction.

What are the key skills and qualifications needed to thrive as an Agent Experience Coordinator, and why are they important?

To thrive as an Agent Experience Coordinator, you need strong organizational skills, attention to detail, and preferably a background in customer service or administrative support. Familiarity with CRM systems, office productivity software, and communication platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you stand out in this role. These competencies are crucial for efficiently supporting agents, resolving issues quickly, and ensuring a smooth and positive experience for both agents and clients.

What does an agent experience coordinator do?

An agent experience coordinator manages and improves the experience of agents within an organization by coordinating training, support, and communication efforts. They often utilize customer relationship management (CRM) tools and require strong organizational and communication skills to ensure agents are well-supported and productive.

What is an agent experience coordinator?

An agent experience coordinator is a professional responsible for supporting and enhancing the experience of agents within an organization. They often handle onboarding, training, and communication to ensure agents have the resources and support needed to perform effectively, typically working with customer service or sales teams and utilizing tools like CRM software.

What cities are hiring for Agent Experience Coordinator jobs?

Cities with the most Agent Experience Coordinator job openings:

What states have the most Agent Experience Coordinator jobs?

States with the most job openings for Agent Experience Coordinator jobs include:

What are popular job titles related to Agent Experience Coordinator jobs?

For Agent Experience Coordinator jobs, the most frequently searched job titles are:

Agent Experience Coordinator jobs near you

Agent Experience Manager

Los Angeles, CA • On-site

Compass
See more jobs at Compassexternal

$28 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Compass Real Estate rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM you are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in our Brentwood, CA office (11601 Wilshire Blvd).
At Compass You Will:
  • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
  • Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
  • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
  • Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

What We're Looking For:
  • 2-3 years of experience in customer service, training, office management, hospitality, or operations
  • Previous experience in real estate a plus
  • Previous experience with live or virtual training a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
  • Passion for supporting and serving agents trying to grow their businesses
  • The ability to establish credibility with key agent decision-makers and influencers
  • Great listening skills, connects well with others, and is empathetic of the customer's pain points
  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
  • Skilled communicator with great interpersonal skills, ability to build and manage relationships
  • Meticulous attention to detail, highly organized
  • Strong creative writing skills and eye for design
  • Ability to work in the office during standard operating hours
  • Ability to lift up to 25 lbs

Compensation: The expected base pay for this position is $28.00 - $31.00 per per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice

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