ZipRecruiter

Log In

1

Agent Experience Coordinator Jobs (NOW HIRING)

Compass

Agent Experience Coordinator

Austin, TX · On-site

*** Please note: this role is 100% in-office in Austin, TX. As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate ...

Compass

Agent Experience Coordinator

Houston, TX · On-site

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is ...

Compass

Agent Experience Coordinator

Santa Barbara, CA · On-site

$24 - $26/hr

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure ...

Compass

Agent Experience Coordinator

Miami Beach, FL · On-site

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is ...

Compass

Agent Experience Coordinator

Winnetka, IL · On-site

$23 - $26/hr

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure ...

Compass

Agent Experience Coordinator

Montclair, NJ · On-site

$27 - $29/hr

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office management to ensure everything runs smoothly ...

Compass

Agent Experience Coordinator

Madison, WI · On-site

$21 - $23.36/hr

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office management to ensure everything is running ...

Compass

Agent Experience Coordinator

Edina, MN · On-site

$21 - $23.37/hr

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office management to ensure everything runs smoothly ...

Compass

Agent Experience Coordinator

Miami Beach, FL · On-site

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is ...

Compass

Agent Experience Coordinator

Menlo Park, CA · On-site

$21.92 - $24.66/hr

As an Agent Experience Coordinator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is ...

next page

Showing results 1-20

All JobsBusiness JobsProduct Development JobsUX Designer JobsAgent Experience Coordinator Jobs

Agent Experience Coordinator information

How does an Agent Experience Coordinator typically collaborate with other departments to improve agent satisfaction?

As an Agent Experience Coordinator, you'll work closely with teams such as Human Resources, Training, and Operations to identify and address agent needs, gather feedback, and implement initiatives that enhance the overall work environment. Regular meetings and cross-departmental projects are common, and you'll often act as a liaison, ensuring that agent concerns are communicated and resolved efficiently. This collaborative approach helps foster a supportive culture and drives continuous improvement in both agent performance and satisfaction.

What are the key skills and qualifications needed to thrive as an Agent Experience Coordinator, and why are they important?

To thrive as an Agent Experience Coordinator, you need strong organizational skills, attention to detail, and preferably a background in customer service or administrative support. Familiarity with CRM systems, office productivity software, and communication platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you stand out in this role. These competencies are crucial for efficiently supporting agents, resolving issues quickly, and ensuring a smooth and positive experience for both agents and clients.

What does an agent experience coordinator do?

An agent experience coordinator manages and improves the experience of agents within an organization by coordinating training, support, and communication efforts. They often utilize customer relationship management (CRM) tools and require strong organizational and communication skills to ensure agents are well-supported and productive.

What is an agent experience coordinator?

An agent experience coordinator is a professional responsible for supporting and enhancing the experience of agents within an organization. They often handle onboarding, training, and communication to ensure agents have the resources and support needed to perform effectively, typically working with customer service or sales teams and utilizing tools like CRM software.

What cities are hiring for Agent Experience Coordinator jobs?

Cities with the most Agent Experience Coordinator job openings:

What states have the most Agent Experience Coordinator jobs?

States with the most job openings for Agent Experience Coordinator jobs include:

What are popular job titles related to Agent Experience Coordinator jobs?

For Agent Experience Coordinator jobs, the most frequently searched job titles are:

Agent Experience Coordinator jobs near you

Agent Experience Coordinator

Austin, TX • On-site

Compass
See more jobs at Compassexternal

Full-time

Re-posted 10 days ago

Compass Real Estate rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

***Please note: this role is 100% in-office in Austin, TX.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. 

At Compass You Will:

  • Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
  • Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
  • Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
  • Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
  • Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
  • Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
  • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach. 
  • Support with office event organization, setup, and tear down. 

What We're Looking For:

  • 1-2 years of previous experience in customer service, office management, hospitality, or operations
  • Previous experience in real estate a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
  • Great listening skills, connects well with others, and is empathetic of the customer's pain points
  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
  • Strong verbal and written communication skills
  • Meticulous attention to detail, highly organized
  • Ability to work in the office during standard operating hours
  • Ability to lift up to 25 lbs

What Compass Real Estate employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply