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Agency Relations Manager Jobs in Arizona (NOW HIRING)

Phoenixprsa

Media Relations Strategist

Phoenix, AZ · On-site

$80 - $120/hr

Summary The Media Relations Strategist isa key member of the APS Media Relations Team, driving the ... manage resources, collaborating with internal teams, vendors and external agencies to deliver ...

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Agency Relations Manager information

What does an agency relations manager do?

An Agency Relations Manager is responsible for building and maintaining strong partnerships between a company and external agencies, such as advertising, marketing, or recruitment firms. They serve as the main point of contact, ensuring clear communication and collaboration on projects. Their duties typically include negotiating contracts, setting expectations, monitoring agency performance, and resolving any issues that arise. By fostering effective relationships, they help ensure that the company's goals and standards are met through agency partnerships.

What are the key skills and qualifications needed to thrive as an agency relations manager?

To thrive as an Agency Relations Manager, you need a solid background in account management, business development, and communications, often supported by a bachelor’s degree in marketing, business, or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, negotiation abilities, and problem-solving aptitude distinguish top performers in this role. These skills are crucial for building strong partnerships, driving agency performance, and ensuring seamless collaboration between internal teams and external partners.

What are some common challenges faced by an agency relations manager, and how can they be addressed?

Agency Relations Managers often encounter challenges such as managing expectations between internal stakeholders and external agency partners, aligning on project timelines, and ensuring consistent communication. Building strong, transparent relationships and setting clear performance metrics from the beginning can help mitigate misunderstandings. Regular check-ins, collaborative problem-solving, and flexibility are key to addressing issues promptly and maintaining productive partnerships.

What is the difference between Agency Relations Manager vs Account Executive?

AspectAgency Relations ManagerAccount Executive
Primary RoleBuilds and maintains relationships with partner agencies, manages agency collaborationsManages client accounts, drives sales, and maintains client relationships
Required SkillsRelationship management, negotiation, industry knowledgeSales skills, communication, client management
Work EnvironmentCorporate or agency settings, strategic partnership focusSales teams, client-facing roles, marketing or advertising firms
Common UsageUsed in advertising, marketing, and media industriesUsed across sales, advertising, and marketing sectors

The Agency Relations Manager focuses on developing strategic partnerships with agencies, ensuring smooth collaboration and mutual growth. In contrast, the Account Executive primarily manages individual client accounts, aiming to meet sales targets and maintain client satisfaction. While both roles require relationship management skills, their focus areas and responsibilities differ significantly.

What is an agency relations manager?

An agency relations manager is responsible for building and maintaining relationships between a company and its external agencies or partners. They coordinate communication, negotiate contracts, and ensure that agency work aligns with company goals, often requiring strong communication and project management skills.

What are popular job titles related to Agency Relations Manager jobs in Arizona?

For Agency Relations Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Agency Relations Manager jobs in Arizona look for?

The top searched job categories for Agency Relations Manager jobs in Arizona are:

What cities in Arizona are hiring for Agency Relations Manager jobs?

Cities in Arizona with the most Agency Relations Manager job openings:

Agency Relations Manager jobs near you
Infographic showing various Agency Relations Manager job openings in Arizona as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Senior Manager, Toll Agency Relations & Industry Partnerships

Verra Mobility

Mesa, AZ • On-site

Full-time

Posted 2 days ago

New

Verra Mobility rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

252nd of 500 rated business services

Job description

Position Summary
Verra Mobility is seeking a highly experienced, externally facing leader to serve as a trusted representative of the company with tolling authorities, transportation agencies, and industry partners. This role will be responsible for building and strengthening relationships across the tolling ecosystem, advancing Verra Mobility's priorities with agencies, resolving complex partnership and operational issues, and creating new pathways for collaboration and growth.
The Senior Manager, Tolling Agency Relations & Industry Partnerships will be the "face of Verra" with tolling agencies, someone who brings credibility, industry relationships, sound judgment, and the ability to influence outcomes on behalf of the company. The ideal candidate has deep knowledge of tolling operations, a strong network across toll agencies and industry associations, and a proven ability to turn relationships into measurable business and operational results.
Key Responsibilities
Agency Engagement & Relationship Ownership
  • Serve as Verra Mobility's primary relationship lead with tolling authorities and transportation agencies.
  • Build, maintain, and expand executive and operational relationships across the tolling industry.
  • Develop a structured engagement strategy for priority agencies, including relationship maps, communication cadences, and partnership goals.
  • Represent Verra Mobility in agency discussions with professionalism, credibility, and a clear understanding of agency priorities.

Industry Partnerships & Market Presence
  • Strengthen Verra Mobility's presence across tolling industry forums, associations, committees, and conferences, including IBTTA and related organizations.
  • Identify and cultivate new industry connections that support Verra Mobility's strategic, operational, and commercial objectives.
  • Monitor industry trends, agency priorities, policy shifts, interoperability developments, and emerging partnership opportunities.
  • Position Verra Mobility as a collaborative and solutions-oriented partner across the tolling ecosystem.
  • undefined

Issue Resolution & Outcome Delivery
  • Own and drive resolution of escalated issues with tolling authorities, including operational, billing, data, integration, dispute, and relationship matters.
  • Coordinate cross-functionally with operations, product, technology, legal, finance, sales, and account teams to resolve agency concerns and deliver commitments.
  • Translate agency feedback into clear internal actions, priorities, and improvement opportunities.
  • Track open issues, commitments, and follow-ups to ensure accountability and timely closure.

Commercial & Strategic Alignment
  • Partner with commercial, strategy, and operations leaders to advance business outcomes with toll agencies.
  • Support expansion of partnerships, new integrations, improved operating models, and agency collaboration opportunities.
  • Provide industry intelligence and relationship insights to inform customer strategy, contract discussions, RFP responses, and long-term planning.
  • Help identify risks and opportunities that may impact Verra Mobility's tolling programs, customers, and agency relationships.

Internal Leadership & Communication
  • Serve as the internal voice of tolling agencies by communicating agency expectations, concerns, and priorities to Verra Mobility stakeholders.
  • Prepare executive updates, engagement plans, issue summaries, and recommended actions for senior leadership.
  • Establish consistent processes for agency engagement, relationship documentation, and issue escalation.
  • Model Verra Mobility's values through integrity, accountability, collaboration, and customer-focused leadership.
Qualifications
Required
  • Bachelor's degree in Business, Public Administration, Transportation, Engineering, Technology, or a related field; equivalent industry experience may be considered.
  • 10+ years of experience in tolling, transportation, mobility services, intelligent transportation systems, public-sector partnerships, or related industries.
  • Demonstrated relationships and credibility within the tolling authority, transportation agency, or toll services ecosystem.
  • Strong understanding of tolling operations, agency workflows, interoperability, transponder and plate-based tolling, violation processes, back-office operations, and customer service considerations.
  • Proven ability to manage executive-level relationships and influence outcomes across public-sector and private-sector stakeholders.
  • Experience resolving complex operational or commercial issues involving multiple internal and external stakeholders.
  • Excellent executive communication, negotiation, presentation, and relationship-building skills.
  • Ability to travel regularly for agency meetings, industry events, and customer engagements.
  • undefined

Preferred
  • Prior leadership role with a tolling authority, transportation agency, toll services provider, systems integrator, mobility technology provider, or industry association.
  • Active involvement in IBTTA or other tolling, transportation, mobility, or infrastructure organizations.
  • Experience supporting agency partnerships, toll system integrations, issue escalations, RFPs, contracts, or strategic growth initiatives.
  • Established network across North American tolling authorities and related transportation organizations.
Key Competencies
  • Industry credibility and executive presence
  • Relationship ownership and stakeholder influence
  • Strategic thinking with operational follow-through
  • Issue resolution and cross-functional leadership
  • Commercial judgment and partnership development
  • Clear, concise executive communication
  • Diplomacy, professionalism, and sound judgment
  • Accountability, persistence, and bias for outcomes
Travel Requirements
Up to 40% travel, including tolling authority meetings, agency visits, industry conferences, committee participation, and strategic customer engagements.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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