Agency Operations Manager Jobs in Worcester, MA (NOW HIRING)

Job Description A bit about this role You'll join our Agency Operations & Partnerships team, the group behind the growth and distribution operations that have made Devoted the fastest-growing Medicare Advantage plan in the country. As a Senior Manager, you'll drive cross-functional initiatives across agency onboarding, compliance analysis, and partnership enhancements - solving problems as they surface and turning the fixes into scalable, repeatable solutions. This is an operator role first: you'll take ambiguous, cross-functional problems, scope them, build a plan, align stakeholders without direct authority, and drive to completion. You'll support multiple workstreams rather than owning a single queue, so you'll thrive here if you're energized by new problems more than by running the same process repeatedly.

• Own a portfolio of projects spanning agency onboarding, compliance analysis, and partnership enhancements - solutioning for whatever comes up on behalf of our agency partners.
• Scope, plan, and lead cross-functional initiatives from problem identification through implementation and adoption, managing the work in JIRA.
• Design scalable processes that flex across onboarding, compliance, and partnerships as the business evolves, and drive adoption of new workflows across teams.
• Partner with Sales, Compliance, Legal, and Partnerships leadership to identify operational pain points and translate them into structured projects with clear timelines and owners.
• Conduct compliance-related analysis supporting agency onboarding and ongoing partner management, flagging risks and partnering with Compliance and Legal to resolve them.
• Support the agency and sub-agency onboarding process, including pre-contracting activities, to ensure timely, accurate, and compliant completion at scale - and serve as the escalation resource for complex onboarding issues.
• Track project status, risks, and outcomes in JIRA and Looker, and report progress and insights to leadership.
• Assist with relationship management efforts for our top 40-50 agency partners, supporting regular cadence meetings and touchpoints as needed.

• Experience in Medicare Advantage or health insurance operations, ideally in a fast-paced or high-growth environment.
• 5-7+ years in project management, operations, or program management, with a track record of increasing scope and responsibility.
• Demonstrated experience leading cross-functional projects from scoping through implementation, including influencing and aligning partners without direct authority.
• Advanced experience with project management tools (JIRA or similar) and comfort analyzing data, reports, and dashboards to spot trends and inform decisions.
• Exceptional organizational skills and sound judgment on when to elevate versus resolve independently, while managing multiple competing priorities.

• Experience managing external partnerships (high-touch or strategic accounts).
• PMP or similar certification, and hands-on work with BI tools such as Looker.

Salary Range: $110,000 - $150,000 / year

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer.

We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business.

We value diversity and collaboration.

Individuals are respected for their skills, experience, and unique perspectives.

This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.