Company Description
BACKGROUND
Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development.
Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music.
Job Description
Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.
- 10-15 hours a week commitment
- Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
- Position requires exceptional customer service skills as well as computer, written and communication skills
- Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
- Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
- Flexible schedule a plus to occasionally cover additional shifts when needed
This is an excellent position for:
- College Students with afternoon availability
- Persons looking for a 2nd job with fixed shift/hours week-to-week
- "Young at Heart" Seniors seeking part-time work
Qualifications
Customer Service Skills, Communicator, Problem Solver, Computer Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.