The Remote Epic Administrator plays a critical role in managing and supporting Epic systems within a small team environment. This position requires expertise in Epic Hyperspace client support, including deployment, upgrades, and troubleshooting, while also providing support for Citrix, VMware Horizon, and other VDI environments. The role demands coordination of maintenance activities and the ability to handle after-hours Epic upgrade support without on-call responsibilities.
Responsibilities
- Manage Epic system deployment, upgrades, and maintenance activities
- Provide client support for Epic Hyperspace in VDI environments
- Troubleshoot and resolve Epic system issues efficiently
- Support Citrix, VMware Horizon, and other VDI platforms
- Coordinate and perform after-hours Epic upgrade and maintenance support
- Collaborate within a small team (1-5 members) to ensure system stability
Required Qualifications
- Epic Client System Manager Certification (required at time of submission)
- Bachelorโs degree in Business Management, Information Systems, or related field
- 1โ2 years of relevant experience
- Epic Hyperspace client support experience (deployment, upgrades, troubleshooting)
- Citrix / VMware Horizon / VDI environment support experience
- Ability to support after-hours maintenance and Epic upgrades
Please note candidates located in the following states are not eligible for consideration:
โข Alaska
โข California
โข Colorado
โข Connecticut
โข Washington, DC
โข Hawaii
โข Massachusetts
โข Nevada
โข New York
โข Oregon
โข Vermont
โข Washington
~DW
Company Description
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.