After Hour Answering Service Jobs (NOW HIRING)

Hybrid Work

Valley Center Tower

Full time

R181215

Job Description:

The Physicians Answering Service Specialist provides an essential 24-hour service, 365 days a year by taking incoming calls from patients and using critical thinking skills to determine a call's disposition. We follow established processes and detailed instructions for almost 1300 providers who are scheduled to be available in the event a patient requires immediate assistance. This role is responsible to provide patients with the highest level of customer service in a respectful, compassionate, and caring fashion.

Posting Specifics

Shift Details:

• Training (4-6 weeks) will be between 08:00-17:00

• After training, shifts would be after hours. Monday-Friday swings, Saturday/Sunday days, swings, and possibility of graveyard shifts (Monday-Friday). This includes holidays, we are a 24/7/365 day service.

• Position starts September 14th

• Additional Details: Shift differentials given for evenings, nights and weekends

Working independently and as part of a team, this position provides a variety of clerical and specialized administrative functions for the Physicians Answering Service. The Physicians Answering Service Specialist is a patient focused role that requires excellent customer service and critical thinking skills, the ability to manage sensitive and complicated patient concerns, and appropriately respond to various requests to determine the best course of action. At times, there may be a need for the Specialist to defuse or de-escalate circumstances when receiving calls from patients in crisis or illness. The Physicians Answering Service Specialist maintains a complete knowledge of system wide program procedures and logistics associated with the assigned role across multiple offices.

The primary responsibilities include: answering inbound and outbound calls and screening callers using both scripted and non-scripted guidelines and as needed, collaborating with other team members to discuss best course of action on calls in order to make an informed assessment of services needed. Triaging and effectively managing incoming calls for urgency, intensity and service request. Supporting the patient or caller in the moment and efficiently directs calls to the appropriate on-call resource. Simultaneously manage telephone and computer systems to quickly address caller concerns or requests. Dispatching accurate demographics and patient concerns to the on-call provider or nurse. Documenting the incoming call information with a specific software platform and creating an outstanding customer experience as the first point of contact after hours with the patient.

Minimum Qualifications

• Basic computer knowledge, strong typing, customer service, and telephone skills

• Familiarity with basic medical terminology or the ability to learn and understand basic medical terminology

• Demonstratable organizational, prioritization, multi-tasking, and communication skills

• Demonstratable interpersonal skills to include functioning as part of a team

• Ability to manage sensitive and often highly emotional incoming calls while maintaining professionalism

• Critical thinking and problem-solving skills

• Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills

Preferred Qualifications

• Experience in an office setting or working in a clerical position with customer service, keyboarding, and data entry responsibilities.

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.82 - $28.66

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Sign up for job alerts! Click 'sign in' at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!