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Affordable Connectivity Program Jobs (NOW HIRING)

TRUCONNECT COMMUNICATIONS INC

Associate

Fresno, CA · On-site

$15 - $17.25/hr

Understand and be compliant with government programs, such as California Lifeline and Affordable Connectivity Program (ACP) * Generate sales by offering wireless prepaid products, upgraded handset ...

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$16

$49

$78

How much do affordable connectivity program jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for affordable connectivity program in the United States is $49.60, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $66.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Affordable Connectivity Program Specialist, and why are they important?

To thrive as an Affordable Connectivity Program Specialist, you need a strong understanding of government assistance programs, eligibility verification, and customer service principles, typically supported by a background in social work, public administration, or related fields. Familiarity with case management software, data entry systems, and federal program compliance tools is essential. Excellent communication, problem-solving, and cultural sensitivity are vital soft skills for effectively assisting diverse clients and managing inquiries. These skills ensure accurate processing, equitable access, and high-quality support for individuals seeking affordable connectivity services.

What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP) is a U.S. government initiative that helps low-income households pay for internet service and connected devices. Eligible families can receive a discount on their monthly broadband bills and may also qualify for a one-time discount on a laptop, desktop computer, or tablet. The program aims to ensure that more Americans have access to affordable, high-quality internet, which is essential for work, education, healthcare, and more.

What are the most common challenges faced by Affordable Connectivity Program coordinators when working with eligible communities?

Affordable Connectivity Program coordinators often encounter challenges such as effectively reaching and educating eligible households about the program's benefits, navigating language and cultural barriers, and managing complex eligibility documentation. Coordinators must also stay up to date with changing federal guidelines and ensure accurate record-keeping for compliance. Building trust within underserved communities and collaborating with local organizations are key strategies to overcome these challenges and maximize program participation.

What is the difference between Affordable Connectivity Program vs Network Technician?

FeatureAffordable Connectivity ProgramNetwork Technician
Required credentialsNo formal certifications required, but basic tech knowledge helpsCertifications like CompTIA Network+ or Cisco CCNA often needed
Work environmentRemote or community-based assistance programsOn-site installation, maintenance, and troubleshooting
Employer and industry usageGovernment programs, telecom providers, community organizationsTelecom companies, ISPs, IT service providers

The Affordable Connectivity Program focuses on providing financial assistance for internet access, often through outreach and support roles. Network Technicians are responsible for installing and maintaining network infrastructure. While both roles involve technology, the ACP is more about program administration and outreach, whereas Network Technicians perform technical network work.

What states have the most Affordable Connectivity Program jobs? States with the most job openings for Affordable Connectivity Program jobs include:
What job categories do people searching Affordable Connectivity Program jobs look for? The top searched job categories for Affordable Connectivity Program jobs are:
Affordable Connectivity Program jobs near you
Associate (Panorama City, CA Store)

Associate (Panorama City, CA Store)

TRUCONNECT COMMUNICATIONS INC

Los Angeles, CA • On-site

$16.78 - $17.87/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

TruConnect is looking for a motivated full-time Associate. We are seeking talented sales professionals who are passionate about making money and advancing their careers.

You will help customers select and purchase a wide variety of wireless communication devices and accessories. This is a great opportunity to join a growing company where your career goals can be established, achieved, and celebrated.

Job Duties:

  • Perform face-to-face quality sales at various field locations, and the retail store
  • Understand and be compliant with government programs, such as California Lifeline and Affordable Connectivity Program (ACP)
  • Generate sales by offering wireless prepaid products, upgraded handset offers, data top-up, and special promotional offers.
  • Provide professional and friendly customer service to existing customers and assist in troubleshooting handset issues or answering general questions
  • Process top-up payments, devices, and accessory purchases
  • Follow proper cash handling procedures and accurate cash reporting
  • Available to work flexible hours including evenings, weekends, and holidays
  • Help maintain presentable field set-ups by displaying all products
  • Assist in keeping track of physical inventory and providing daily reports of sales activity
  • Achieve and exceed monthly individual sales goals
  • Complete special projects and perform other duties as assigned by manager
  • Handle and resolve customer service issues
  • Other duties as assigned
  • MUST BE AVAILABLE TO WORK WEEKENDS

Required Qualifications:

  • Education Level: High School Diploma, GED
  • 1 - 2 years of face-to-face customer service
  • Basic computer knowledge and basic knowledge of using a tablet
  • Dependable transportation
  • Excellent communication skills (verbal and written)

Preferred Qualifications:

  • 1 - 2 years' sales experience
  • Fully Bilingual (Spanish/English)
  • Telecommunications background
  • Works well under pressure within a competitive team environment
  • Retail, sales or other customer service-related experiences

Physical Job Demands:

  • Primarily work outdoor/field locations
  • Ability to stand/sit for long periods of time
  • Ability to travel to field locations assigned.
  • Ability to set-up and transport field sales materials: table/tent/posters/inventory/etc.
  • Work outdoors for special events
  • Must be able to type on a computer keyboard or tablet
  • Must be able to lift/move 30 pounds
  • Must be able to drive a vehicle
  • Must be able to stand for long periods

Benefits:

  • 401(k)
  • 401(k) matching
  • Medical insurance, including PPO & HSA
  • Dental insurance
  • Vision insurance
  • Flexible Spending Account(s)
  • Free Life & Long-Term Disability Insurance
  • Free Identity Theft Protection & Travel Assistance
  • Access to corporate discount program
  • Flexible schedule
  • Paid time off (sick, bereavement, and Flex PTO)
  • Parental leave